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If you used a credit card you can just chargeback. I’m sure the video is more than enough evidence. Best buy will be out a laptop and the money for it so it’s their problem from there.
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Submitted 5 weeks ago by ThisIsFineDotJpeg@sh.itjust.works to mildlyinfuriating@lemmy.world
Comments
SkyezOpen@lemmy.world 5 weeks ago
UnderpantsWeevil@lemmy.world 5 weeks ago
Still an ugly pain in the ass for the person who wanted to exchange currency for goods and/or services.
I do find it amusing that Doordash itself seems so blaise about this misuse of their services. Like, what an amazing racket. Get paid by one of the biggest retailers in the country to not-pay drivers so they can not-deliver expensive hardware.
TexasDrunk@lemmy.world 5 weeks ago
All of the formerly food delivery apps are like that. I hate it. And if you don’t get your stuff often enough or if the restaurant gets your order wrong too often they’ll tell you that you’re not allowed to get your money back anymore. And if you do a chargeback they won’t let you order until you pay them.
And that’s fine with me because I stopped using them a few years ago except once in a very great while. But I feel sorry for the people who rely on food delivery because they’re disabled or have time constraints due to working half a dozen jobs to make ends meet. I’ve got a buddy who can’t use Uber eats anymore because of this. He’s taking care of two kids and holding down a job that has him working far more than he should and he has no executive function and very little time left over.
AlphaOmega@lemmy.world 5 weeks ago
Also file a police report and let the police identify the thief from video. Then they will get to deal with doordash.
hddsx@lemmy.ca 5 weeks ago
You should ask Best Buy why a signature was not required
dan@upvote.au 5 weeks ago
Even if there was a signature required, the driver could just forge it.
mp3@lemmy.ca 5 weeks ago
Some services now send a one-time code to the customers that they have to give to the delivery guy to confirm the item as received instead of a signature.
Dudewitbow@lemmy.zip 5 weeks ago
then you gain the extra potential illegal action due to forgery. so its a game of risk management for the drivers.
Empricorn@feddit.nl 5 weeks ago
I’m sorry, but that’s a dumb argument. The presence of a signature doesn’t imply you accepted a shipment. Even if you know my name, you have no idea how I sign it. It’s trivial to prove a forged signature doesn’t match the one on my license, credit card, lease, etc…
turtlesareneat@discuss.online 5 weeks ago
I ordered a laptop from BB for an executive at work, they tried delivering it on a Saturday and texted me about it, offered to deliver elsewhere instead, so I’m like, sure bring it to my house. Then when they get there, it’s a third party delivery service (not Doordash but like it) - woman and her boyfriend - hat out looking for a tip. Umm I didn’t ASK for some weird tip-based delivery service, I thought they were UPSing that shit. I can’t put tips on my corporate card, for laptop delivery fees?! So I looked like the asshole after they booked it across town. Haven’t ordered from Best Buy again, what a terrible customer experience.
ThisIsFineDotJpeg@sh.itjust.works 5 weeks ago
[deleted]pupbiru@aussie.zone 5 weeks ago
meanwhile if yall ever come to australia and try to tip i will never speak to you again
tipping is a fucking scourge
verdantbanana@lemmy.world 5 weeks ago
there is no penalty for rejecting an offer
acceptance rate will get lowered and lower acceptance rate leads to less offers meaning less pay
kemsat@lemmy.world 5 weeks ago
I used to do Postmates, and I used to get these kinds of deliveries. I’m not trying to defend BestBuy or DoorDash. This is entirely on the driver. I never even thought about stealing people’s expensive electronics, and I would text or call the customer to ask where they wanted me to leave the package.
I would send the evidence to the police & file criminal charges against the driver.
Still, you should hassle the corpos, but don’t forget that the driver is the real criminal here.
ThisIsFineDotJpeg@sh.itjust.works 5 weeks ago
[deleted]Baguette@lemmy.blahaj.zone 5 weeks ago
I’d put blame on doordash as well. What’s the point of a 3p delivery system if the system literally accepts anyone that applies, especially in this case
kemsat@lemmy.world 5 weeks ago
I can definitely agree that BestBuy & DoorDash are on the chopping block for negligence, but they aren’t the ones who stole your laptop.
In a better, and perhaps idealistic, world DoorDash would be a perfectly acceptable & respectable option for BestBuy to contract for deliveries. And even in that better world, the driver is still the real criminal; fellow working class or not.
Justice should fuck everyone that needs to get fucked; whether they are a big fish or a small fish.
glitchdx@lemmy.world 5 weeks ago
fault isn’t zero sum.
both the driver and best buy can be 100% at fault.
TheWilliamist@lemmy.world 5 weeks ago
No, it is on Best Buy. They could’ve shipped it via a known carrier but elected to go a cheaper route to save money. One bad egg doesn’t work when you’re a large company. Raise the price five dollars or eat the shipping costs and use UPS.
kemsat@lemmy.world 5 weeks ago
Kinda missed my point. It’s the driver’s choice to steal.
BigDiction@lemmy.world 5 weeks ago
Best Buy is not setup like Newegg. This is in store pick up with an extra step.
zarkanian@sh.itjust.works 5 weeks ago
I’m not trying to defend BestBuy or DoorDash. This is entirely on the driver.
You are defending BestBuy in the very next sentence.
Doordash is designed to deliver food, not expensive electronics. You can bet that if somebody designed a delivery service for electronics, they wouldn’t make it this easy to steal shit. If the driver decides to take your food and eat it themselves, you’re out…what? $25-35? A $700+ laptop is a whole other level.
kemsat@lemmy.world 5 weeks ago
Toyota didn’t start out making cars. Does that mean they shouldn’t have started making cars?
Yes, DoorDash got its start delivering food, but that doesn’t mean they are restricted to that permanently.
And yes, I recognize that electronics are expensive, but that’s why I said to press charges on the delivery driver. DoorDash & BestBuy didn’t steal the package, even if they are being lazy about their delivery protocol.
But…
If we have enough evidence of instances where DoorDash drivers steal with impunity… we should be able to start a class action lawsuit against DoorDash since they are basically being negligent.
01189998819991197253@infosec.pub 5 weeks ago
Call the bobbies and file a report, using your footage as evidence. If it’s like here, they won’t actually do anything, but you’ll need that report to file a dispute with your bank. Best buy will likely try to write you off, but they can’t really do that with a proper report backed by evidence.
forrcaho@lemmy.world 5 weeks ago
Thanks for the warning. I’ve crossed Best Buy of my list of places to shop.
ThisIsFineDotJpeg@sh.itjust.works 5 weeks ago
[deleted]victorz@lemmy.world 5 weeks ago
I mean, what else is shady if they can’t even get proper deliveries. I would avoid them out of principle.
iknowitwheniseeit@lemmynsfw.com 5 weeks ago
I stopped shopping at Best Buy in the 1990s when one store asked me to leave. I was writing down some prices so I could do some comparison shopping.
Krudler@lemmy.world 5 weeks ago
Yeah because you’re totally a 65 year old that buys electronics at Best Buy
victorz@lemmy.world 5 weeks ago
The f—?
Mellibird@lemmy.myserv.one 5 weeks ago
You might as well cross off Home Depot too. I ordered something from them online cause it was cheaper online than in store and for some strange reason they don’t honor their online prices in store but ship you that item from that store. I digress. Anyway, I ordered a power tool and they doordashed it out to my house. I was so fucking confused by it. Thankfully I received my item, but we’ve had issues with doordash before.
stebo02@sopuli.xyz 5 weeks ago
ok but isn’t the problem clearly with doordash? why would this be bestbuys fault?
JcbAzPx@lemmy.world 5 weeks ago
Because they’re using an inherently insecure delivery service for expensive electronics. Extremely clear case of negligence.
Dasus@lemmy.world 5 weeks ago
I remember like 6 years ago chatting on Reddit to some American about how the system of just leaving packages at the door is unsafe as fuck and I would never trust it with anything more expensive than a pizza.
Here there’s delivery points and automats in pretty much every grocery store. So you can have shit delivered, but unless it’s something massive (or delivered food), people rarely do. You just get a notification on your phone and pick up your package from the point you chose to prioritise. Sometimes it can be full and you have to pickup a package from the next point over, but they’re all over the place so.
The American went on a huge rant about how porch pirates are rare as can be and how it would be beyond frustrating and a waste of time to pick up packages from your nearest grocery store.
Tinks@lemmy.world 5 weeks ago
I agree with you to an extent, but the other American was right, they’re really not as common as you might think based on internet posts. I’ve never once had a package stolen, and I get deliveries multiple times a week. For me, going out to pickup a delivery would be inconvenient because I work from home and don’t want to have to make a 10 min trip by car just for that.
This situation is a whole other story though. That’s the delivery driver straight up stealing the package. Absolutely bonkers.
Dasus@lemmy.world 5 weeks ago
other American was right, they’re really not as common a
He most certainly wasn’t.
He was practically denying that it ever happened, when it’s common as pickpocketing. Meaning more common in some places, less so in others, but definitely a known and existing issue.
NewNewAugustEast@lemmy.zip 5 weeks ago
Would it matter in this case though? If the person delivering it was going to steal it, they would just tell you it was in the locker anyways right?
Dasus@lemmy.world 5 weeks ago
The lockers usually have surveillance around them.
So you’d go there, open up an empty box and it would be incredibly easy to show who stole it. Plus even if there wasn’t surveillance, you could film yourself opening the slot, which would then show an empty slot.
So yeah, it does make a difference. The package is never left unattended, it’s never “up for grabs” by anyone.
That being said thieving and whatnot is comparatively rare in Finland anyway. We’re #1 in the wallet drop test. edition.cnn.com/travel/…/least-honest-cities
michaelmrose@lemmy.world 5 weeks ago
They stole it explicitly because they thought they could get away with pretending someone else stole it from the door by photographing it by the door… Nobody can steal it from inside a locker. It follows that they wouldn’t have done it in that scenario.
JcbAzPx@lemmy.world 5 weeks ago
You used to be able to require a signature which would force a direct hand-off, but people got annoyed with it. Then drivers started skipping those deliveries to get through their shift faster. So now only expensive courier services and the postal service still really do it.
Dasus@lemmy.world 5 weeks ago
Here you’ll need to have an ID or at least a driving licence (which isn’t technically an official ID, but is accepted as such in most places outside banks and whatnot) to go and pick up your shit.
Well, not anymore, as lots of them go to the automats and then you just require the PIN.
And depending on what sort of package you’re getting in the mail, you can sometimes give your package id to a friend who can pick it up, but they’ll need an ID of their own as well so it’ll get registered who picked up the parcel.
The US is a lot vaster but one still imagines people wouldn’t mind picking up packages from the nearest grocery store they use, if it meant that their shit can’t be stolen?
boaratio@lemmy.world 5 weeks ago
There is an entire industry of companies that make “drop off boxes” that allow the deliverer to put a package in it, but doesn’t allow anyone without the pin number to open it. We live in the dumbest timeline.
Dasus@lemmy.world 5 weeks ago
Oh yeah, they’re exceedingly common here.
Usually placed inside commercial buildings like stores etc, there are a few just outside as well. They’re quite thin metal so I assume in some places in the US someone would just take a crowbar to a whole station, but if it’s inside a building that’s gonna be much harder.
TriflingToad@sh.itjust.works 5 weeks ago
out of all packages I would trust a pizza the least
Dasus@lemmy.world 5 weeks ago
I mean I only need it to be there.
I genuinely don’t even know which part of a pizza you wouldn’t trust. Is it like the restaurant or the driver or your neighbours? What are they gonna do aside from swiping your pizza?
insomniac@sh.itjust.works 5 weeks ago
Don’t worry about getting banned. They’ll just backlist the card you used and close your account. Easy enough to get around. Send them your video and demand they refund you while you’re on the phone with them. Use the word chargeback liberally. You’ll either get refunded quickly or fuck them, make them get dinged with a chargeback.
Megamanexent@lemmy.zip 5 weeks ago
Ya, do this! Dont wait a week. Call or March in and demand a refund or you’ll be placing a chrageback. Speak to a manger
scrubbles@poptalk.scrubbles.tech 5 weeks ago
Having worked at best buy, I’d say there’s a very small chance the manager can even do anything at this point. They already have such a small level of power. Maybe the store manager, like the manager of the other managers at the store, usually the store locator can do that. They have authority to actually just give away a laptop and eat the cost, maybe they can disable the cheap ass shipping options
dan@upvote.au 5 weeks ago
A lot of companies have moved towards using Uber or Doordash for same day deliveries.
I don’t like buying stuff from Amazon, but they’re the only company I’d trust for same-day at the moment. They directly employ the delivery drivers (via Amazon Flex) so you don’t end up with issues where Doordash and Best Buy blame each other and neither takes full responsibility.
Soulg@ani.social 5 weeks ago
As someone who does uber and doordash for extra money, they do and it’s annoying for us too. I had to deliver 8 bags of mulch from Lowes the other day in my tiny car, took ages to get the employees to help, etc.
atocci@lemmy.world 5 weeks ago
How does Walmart do it? I ordered my Switch 2 and a couple other accessories on separate occasions from them over the last few weeks, and they are clearly not using any of the traditional delivery services.
invertedspear@lemmy.zip 5 weeks ago
Walmart has Spark which is a delivery network they control that’s similar to door dash but AFAIK doesn’t require any logos on the vehicles.
darksiderbun@lemmy.ca 5 weeks ago
Not sure how common this is, but we ordered some clothing dyes from Walmart since they were the only place that had it, anyway they delivered it with Uber for some reason. It was fast but we didn’t know and also we hate Uber, so that sucked. Maritime Canada btw, not sure about the states
Swedneck@discuss.tchncs.de 5 weeks ago
well what bout delivery that isn’t same-day then? same-day delivery is completely bonkers to expect
UltraMagnus0001@lemmy.world 5 weeks ago
Napa auto parts wanted a parts deal with our company but mentioned they will deliver with doordash, so our supervisor just ignored them.
markovs_gun@lemmy.world 5 weeks ago
Thanks for the heads up. I have ordered things online from best buy in the past but not again if they’re going to do this shit. I know they’re not reading Lemmy for customer experiences but this is ridiculous and nobody should have to go through that. I think a week of “investigation” is more than generous especially if you have video of the guy stealing your shit. I would also file a police report to really add to the evidence but that’s even more time out of your day and then you have to talk to the cops and explain why the felony theft (at least in my state) that you were the victim of is worth the time it takes for them to get off their asses and stop eating doughnuts for 5 minutes to collect the report. A lot of companies won’t do shit without a police report. The driver is also probably going to be pissed if he gets fired over this and also knows exactly where you live, so having a police report is a good idea if he tries some shit. Not that the police will actually do anything about it, again it just adds to the paper trail.
waspentalive@lemmy.world 5 weeks ago
I live in Sacramento, but I drive to San Jose for Central Computers or now MicroCenter to buy gear… I buy nothing mail order, porch pirates are bad enough, but when the driver himself is the thief, that is just it.
thesohoriots@lemmy.world 5 weeks ago
The Apple Store will use Lyft for same-day. I had a laptop charger die on me and wasn’t in any position to drive out for a new one. It was sketchy to say the least.
ThisIsFineDotJpeg@sh.itjust.works 5 weeks ago
[deleted]UnderpantsWeevil@lemmy.world 5 weeks ago
Like: Why don’t these corpos just use a PIN system, god damn it? (rhetorical question, they probably don’t care)
This is what a Zero Regulations For The Last Forty Years government does to the business sector. Very simple, obvious solutions that you’d think multi-trillion dollar tech companies would have no trouble implementing aren’t worth the effort.
hddsx@lemmy.ca 5 weeks ago
I’m pretty sure I had something similar. But I had to sign for it. They literally would not give me my phone without signing for it first.
nokturne213@sopuli.xyz 5 weeks ago
Even with FedEx it is the same. I knew I was going to miss the delivery so I tried to sign for it ahead of time like I have with other packages in the past. But it would not let me for my Apple package.
FlashMobOfOne@lemmy.world 5 weeks ago
I’m pretty sure something similar happened to me three weeks ago, because I saw it was delivered and went down to the floor of my building to grab my items literally five minutes after and they were nowhere to be seen.
Then, inexplicably, they showed up (open but re-taped) two weeks later.
I’m sure these big companies are well aware these scams are happening.
jordanlund@lemmy.world 5 weeks ago
How is Doordash cheaper than UPS? Or USPS? Or virtually any other shipping method?
deranger@sh.itjust.works 5 weeks ago
UPS or USPS has to pay for health insurance, retirement plans, vehicle maintenance, gas, all kinds of stuff.
With Lyft the driver is responsible for everything, and since there’s lots of people with cars, they can just churn through them.
NuXCOM_90Percent@lemmy.zip 5 weeks ago
For anything but same day? It isn’t
For a same day delivery? It is the cheapest courier service out there since the gig economy is all about pushing every expense onto the workers.
rumba@lemmy.zip 5 weeks ago
For local deliveries you’re paying for 15 minutes of somebody’s time and a non-commercial vehicle.
It’s only one person, it doesn’t have to be warehoused, stored, scanned, checked, and that one person and their vehicle are both WAY under paid.
With a professional shipping service you need a fractional amount of time of a professional driver, a large corporate truck, a local brick and mortar ship center, staff there, Warehouse equipment, and because it has to change hands several times, it needs to be going pretty quickly. Then another driver and another truck.
EncryptKeeper@lemmy.world 5 weeks ago
Just a little PSA for anyone who’s wondering, any retailer that offers you same day delivery of goods is using DoorDash or one of its clones. Apple does same day delivery and I think they use UberEats.
needanke@feddit.org 5 weeks ago
And if you are wonder why I didn’t just go to BestBuy, I live in a car-centric city and I don’t have easy access to a car, and carrying big electronics in public transit is just asking for someone to mug you.
Is that actually an issue in the US?
Valorie12@lemmy.world 5 weeks ago
I did door dash for a couple months. One of my deliveries was from a parts store to a service center, lmao. At least they left me a tip?
Lost_My_Mind@lemmy.world 5 weeks ago
Sooooooooo…did doordash prompt you to tip your driver?
Widdershins@lemmy.world 5 weeks ago
I thought best buy was out of business.
someguy3@lemmy.world 5 weeks ago
Not that you should be expected to, but any reason you didn’t go out to meet him?
Also, worstbuy is good.
macaw_dean_settle@lemmy.world 5 weeks ago
I have things delivered all the time from Best Buy for my home business. Doordash sometimes does the delivery, but I have never had an issue in all of these years. Nothing missing, nothing stolen, never a problem.
PalmTreeIsBestTree@lemmy.world 5 weeks ago
This is why I pick up from the store instead.
Kaboom@reddthat.com 5 weeks ago
Yeah, dispute the charge and do it quickly. They like to pretend the window to dispute is short
dan@upvote.au 5 weeks ago
The standard window for a chargeback with both Visa and MasterCard is 120 days. Don’t let the retailers bully you into thinking otherwise.
Usually just threatening to do a chargeback, without actually doing it, is sufficient to get them to comply. Every chargeback costs the company money (anywhere from $15 to $40 depending on the bank) so they try to resolve issues without the customer involving the bank.
mic_check_one_two@lemmy.dbzer0.com 5 weeks ago
They can also entirely lose the ability to process cards if they have too many chargebacks. It’s largely an issue for smaller businesses, (there’s no way Visa is going to cut off a giant retailer like BestBuy), but it’s something to keep in mind.
invertedspear@lemmy.zip 5 weeks ago
When I worked for a bank call center the first question before initiating the dispute/chargeback process is “did you attempt to resolve this with the merchant first?” It is a requirement for doing the dispute. OP needs to clearly say yes, and they prevent it by not letting me speak to a human.
OP should also file a police report immediately. They won’t care, but at least the store can’t accuse OP of not following properof procedures.
tamal3@lemmy.world 5 weeks ago
What if my USPS packages keep disappearing… A supposedly reputable sender. I don’t know if they are making it to my mailbox, or if they’re stolen after making it to my mailbox.
Kaboom@reddthat.com 5 weeks ago
First I’d ask if they’re requiring a signature, and go from there.