Bestbuy decided to use fucking DOORDASH to deliver my order, I couldn't cancel it. Today I was supposed to get it, and I saw the driver stealing the package after marking it as delivered.

Submitted ⁨⁨10⁩ ⁨hours⁩ ago⁩ by ⁨ThisIsFineDotJpeg@sh.itjust.works⁩ to ⁨mildlyinfuriating@lemmy.world⁩

(For people who don’t know, BestBuy is an electronics store that is common in the USA)

This would be in c/ActuallyInfuriating if the consumer protections weren’t as good, but for now, its just a chargeback away from fixing the problem. (I hope the bank doesn’t fucks me over. If they fuck with me, then this is gonna end up in Actually Infuriating). Anyways:

Two days ago, I bought a laptop on BestBuy, but they didn’t use UPS like they had in the past, instead they used Doordash 🤦‍♂️. When I saw that, I wanted to cancel because I didn’t trust fucking Doordash, but it didn’t let me cancel, so I just hoped nothing bad happens.

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Oh wow, my gut feeling about Doordash actually predicted the future.

So, today it was supppsed to be delivered, I saw the guy park in front of my house for a few minutes (I know that’s him because I saw him on the map on the Doordash tracking link), dude walked out, looked my house, went back into his car, drove to the back alleyway (its a neighborhood of single family row-houses), I saw him on my CCTV cameras, he place down the package at a neighbor’s back door, take a pickture, then grabbed it place it back in his car, then quickly drove away.

Bruh.

Now I have to make some phonecalls. Thanks, corporate, great fucking job. I hope the CEO of bestbuy can choke on his pay increase.

And if you are wonder why I didn’t just go to BestBuy, I live in a car-centric city and I don’t have easy access to a car, and carrying big electronics in public transit is just asking for someone to mug you.

At this point, corporations are just in a race to see who gets to be crowned the worst corporation. I mean I hate Amazon and Bezos too, but at least they have a PIN verification system now, so drivers can’t just steal stuff, wtf is BestBuy doing? Fuck these shitty corporation.

I wish I could show you the camera footage, but don’t wanna get doxed.

Probably not using ~~best~WorstBuy again, not with this bullshit “Doordash” delivery. What an actual disaster.

Btw I tried calling bestbuy, they had a fucking voice-bot thing that refused to let me talk to a human until 48 hours has passed. So I just go straight for the dispute, right? I don’t wanna wait 48 hours.

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Comments

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Kaboom@reddthat.com ⁨9⁩ ⁨hours⁩ ago
Yeah, dispute the charge and do it quickly. They like to pretend the window to dispute is short

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- dan@upvote.au ⁨9⁩ ⁨hours⁩ ago
  The standard window for a chargeback with both Visa and MasterCard is 120 days. Don’t let the retailers bully you into thinking otherwise.
  
  Usually just threatening to do a chargeback, without actually doing it, is sufficient to get them to comply. Every chargeback costs the company money (anywhere from $15 to $40 depending on the bank) so they try to resolve issues without the customer involving the bank.
  
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  - mic_check_one_two@lemmy.dbzer0.com ⁨2⁩ ⁨hours⁩ ago
    They can also entirely lose the ability to process cards if they have too many chargebacks. It’s largely an issue for smaller businesses, (there’s no way Visa is going to cut off a giant retailer like BestBuy), but it’s something to keep in mind.
    
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- invertedspear@lemmy.zip ⁨8⁩ ⁨hours⁩ ago
  When I worked for a bank call center the first question before initiating the dispute/chargeback process is “did you attempt to resolve this with the merchant first?” It is a requirement for doing the dispute. OP needs to clearly say yes, and they prevent it by not letting me speak to a human.
  
  OP should also file a police report immediately. They won’t care, but at least the store can’t accuse OP of not following properof procedures.
  
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SkyezOpen@lemmy.world ⁨9⁩ ⁨hours⁩ ago
If you used a credit card you can just chargeback. I’m sure the video is more than enough evidence. Best buy will be out a laptop and the money for it so it’s their problem from there.

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- UnderpantsWeevil@lemmy.world ⁨9⁩ ⁨hours⁩ ago
  Still an ugly pain in the ass for the person who wanted to exchange currency for goods and/or services.
  
  I do find it amusing that Doordash itself seems so blaise about this misuse of their services. Like, what an amazing racket. Get paid by one of the biggest retailers in the country to not-pay drivers so they can not-deliver expensive hardware.
  
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  - TexasDrunk@lemmy.world ⁨7⁩ ⁨hours⁩ ago
    All of the formerly food delivery apps are like that. I hate it. And if you don’t get your stuff often enough or if the restaurant gets your order wrong too often they’ll tell you that you’re not allowed to get your money back anymore. And if you do a chargeback they won’t let you order until you pay them.
    
    And that’s fine with me because I stopped using them a few years ago except once in a very great while. But I feel sorry for the people who rely on food delivery because they’re disabled or have time constraints due to working half a dozen jobs to make ends meet. I’ve got a buddy who can’t use Uber eats anymore because of this. He’s taking care of two kids and holding down a job that has him working far more than he should and he has no executive function and very little time left over.
    
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- AlphaOmega@lemmy.world ⁨6⁩ ⁨hours⁩ ago
  Also file a police report and let the police identify the thief from video. Then they will get to deal with doordash.
  
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  - ThisIsFineDotJpeg@sh.itjust.works ⁨2⁩ ⁨hours⁩ ago
    
    Also file a police report and let the police identify the thief from video.
    
    Not clear enough to identify. Also, cops are highly unlikely to do anything especially if the refund happens and theb I techically wouldn’t be out of pocket for anything (besides the time wasted and mental energy drained on this issue).
    
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turtlesareneat@discuss.online ⁨6⁩ ⁨hours⁩ ago
I ordered a laptop from BB for an executive at work, they tried delivering it on a Saturday and texted me about it, offered to deliver elsewhere instead, so I’m like, sure bring it to my house. Then when they get there, it’s a third party delivery service (not Doordash but like it) - woman and her boyfriend - hat out looking for a tip. Umm I didn’t ASK for some weird tip-based delivery service, I thought they were UPSing that shit. I can’t put tips on my corporate card, for laptop delivery fees?! So I looked like the asshole after they booked it across town. Haven’t ordered from Best Buy again, what a terrible customer experience.

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- ThisIsFineDotJpeg@sh.itjust.works ⁨6⁩ ⁨hours⁩ ago
  Its not a food delivery, you shouldn’t need to tip, they had too high of an expectation. I searched up some youtube videos, they get an average of $20-$25 an hour if completed within the estimated time. Its similar to Amazon Flex, they get paid real money (the only dowside is, they are considered “independent contractors” therefore no healthcare and other benefits, but otherwise, it pays pretty much like a normal job). In contrast, for food delivery, base pay is $2.5 and you should tip like $5 minimum + $1 per mile distance because otherwise they wouldn’t have even minimum wage (or just don’t use the service). When they accept an offer, they can already see the estimated total payout, if they don’t like the amount (eg: if someone didn’t tip for food deliver), they should have just declined it, there is no penalty for rejecting an offer (there is a penalty for accepting, then not completing the order). They saw the whole payout for X number of packages, they shouldn’t have accepted if they didn’t like it. (Not blaming the drivers btw, just saying they should stand up for themselves and not let Doordash bully them)
  
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  - pupbiru@aussie.zone ⁨1⁩ ⁨hour⁩ ago
    meanwhile if yall ever come to australia and try to tip i will never speak to you again
    
    tipping is a fucking scourge
    
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kemsat@lemmy.world ⁨3⁩ ⁨hours⁩ ago
I used to do Postmates, and I used to get these kinds of deliveries. I’m not trying to defend BestBuy or DoorDash. This is entirely on the driver. I never even thought about stealing people’s expensive electronics, and I would text or call the customer to ask where they wanted me to leave the package.

I would send the evidence to the police & file criminal charges against the driver.

Still, you should hassle the corpos, but don’t forget that the driver is the real criminal here.

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- ThisIsFineDotJpeg@sh.itjust.works ⁨2⁩ ⁨hours⁩ ago
  
  Still, you should hassle the corpos, but don’t forget that the driver is the real criminal here.
  
  Honestly, I put 50% blame on the thief, 50% blame on Bestbuy. Theft from your fellow working class people is fucked up, but BestBuy using shady delivery services is also unacceptable.
  
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  - Baguette@lemmy.blahaj.zone ⁨1⁩ ⁨hour⁩ ago
    I’d put blame on doordash as well. What’s the point of a 3p delivery system if the system literally accepts anyone that applies, especially in this case
    
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01189998819991197253@infosec.pub ⁨4⁩ ⁨hours⁩ ago
Call the bobbies and file a report, using your footage as evidence. If it’s like here, they won’t actually do anything, but you’ll need that report to file a dispute with your bank. Best buy will likely try to write you off, but they can’t really do that with a proper report backed by evidence.

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hddsx@lemmy.ca ⁨9⁩ ⁨hours⁩ ago
You should ask Best Buy why a signature was not required

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- dan@upvote.au ⁨9⁩ ⁨hours⁩ ago
  Even if there was a signature required, the driver could just forge it.
  
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  - Empricorn@feddit.nl ⁨1⁩ ⁨hour⁩ ago
    I’m sorry, but that’s a dumb argument. The presence of a signature doesn’t imply you accepted a shipment. Even if you know my name, you have no idea how I sign it. It’s trivial to prove a forged signature doesn’t match the one on my license, credit card, lease, etc…
    
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  - mp3@lemmy.ca ⁨8⁩ ⁨hours⁩ ago
    Some services now send a one-time code to the customers that they have to give to the delivery guy to confirm the item as received instead of a signature.
    
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  - Dudewitbow@lemmy.zip ⁨9⁩ ⁨hours⁩ ago
    then you gain the extra potential illegal action due to forgery. so its a game of risk management for the drivers.
    
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forrcaho@lemmy.world ⁨7⁩ ⁨hours⁩ ago
Thanks for the warning. I’ve crossed Best Buy of my list of places to shop.

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- ThisIsFineDotJpeg@sh.itjust.works ⁨6⁩ ⁨hours⁩ ago
  Tbf, in-store is probably fine, just don’t do Online buying and delivery unless you have confirmation that they switched back to normal UPS or Fedex or something.
  
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  - victorz@lemmy.world ⁨6⁩ ⁨hours⁩ ago
    I mean, what else is shady if they can’t even get proper deliveries. I would avoid them out of principle.
    
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- Krudler@lemmy.world ⁨7⁩ ⁨hours⁩ ago
  Yeah because you’re totally a 65 year old that buys electronics at Best Buy
  
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  - victorz@lemmy.world ⁨6⁩ ⁨hours⁩ ago
    The f—?
    
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UltraMagnus0001@lemmy.world ⁨6⁩ ⁨hours⁩ ago
Napa auto parts wanted a parts deal with our company but mentioned they will deliver with doordash, so our supervisor just ignored them.

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dan@upvote.au ⁨9⁩ ⁨hours⁩ ago
A lot of companies have moved towards using Uber or Doordash for same day deliveries.

I don’t like buying stuff from Amazon, but they’re the only company I’d trust for same-day at the moment. They directly employ the delivery drivers (via Amazon Flex) so you don’t end up with issues where Doordash and Best Buy blame each other and neither takes full responsibility.

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- Soulg@ani.social ⁨7⁩ ⁨hours⁩ ago
  As someone who does uber and doordash for extra money, they do and it’s annoying for us too. I had to deliver 8 bags of mulch from Lowes the other day in my tiny car, took ages to get the employees to help, etc.
  
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- atocci@lemmy.world ⁨9⁩ ⁨hours⁩ ago
  How does Walmart do it? I ordered my Switch 2 and a couple other accessories on separate occasions from them over the last few weeks, and they are clearly not using any of the traditional delivery services.
  
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  - invertedspear@lemmy.zip ⁨8⁩ ⁨hours⁩ ago
    Walmart has Spark which is a delivery network they control that’s similar to door dash but AFAIK doesn’t require any logos on the vehicles.
    
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  - darksiderbun@lemmy.ca ⁨8⁩ ⁨hours⁩ ago
    Not sure how common this is, but we ordered some clothing dyes from Walmart since they were the only place that had it, anyway they delivered it with Uber for some reason. It was fast but we didn’t know and also we hate Uber, so that sucked. Maritime Canada btw, not sure about the states
    
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- ThisIsFineDotJpeg@sh.itjust.works ⁨9⁩ ⁨hours⁩ ago
  
  A lot of companies have moved towards using Uber or Doordash for same day deliveries.
  
  Pizza places, especially the chain pizzas places, all use Doordash now 😓. I think Dominos is the only one left near me that still has in-store drivers.
  
  I don’t like buying stuff from Amazon, but they’re the only company I’d trust for same-day at the moment. They directly employ the delivery drivers (via Amazon Flex) so you don’t end up with issues where Doordash and Best Buy blame each other and neither takes full responsibility.
  
  I don’t exactly “trust” amazon either, they deliver to the wrong addess all the time. But for expensive stuff, there’s an option to require a PIN, so no “deliver to the wrong address” or “place at the door and then steal it” shenanigans. That’s why they are slightly less shitty.
  
  Also, my order for Bestbuy wasn’t even “same day”. Order was placed on June 17 for “tomorrow” (aka: June 18), then it got delayed to today, then promptly stolen.
  
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thesohoriots@lemmy.world ⁨9⁩ ⁨hours⁩ ago
The Apple Store will use Lyft for same-day. I had a laptop charger die on me and wasn’t in any position to drive out for a new one. It was sketchy to say the least.

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- ThisIsFineDotJpeg@sh.itjust.works ⁨9⁩ ⁨hours⁩ ago
  Doesn’t Apple at least make you sign for it?
  
  Oh wait actually nvm, if someone want to steal it, they could just forge the signature. Like: Why don’t these corpos just use a PIN system, god damn it? (rhetorical question, they probably don’t care)
  
  Idk what’s up with these gig apps, I’ve literally never had UPS employee or Fedex employee or anyone working in the Post Office steal, its only these gig apps that have this happen.
  
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  - UnderpantsWeevil@lemmy.world ⁨9⁩ ⁨hours⁩ ago
    
    Like: Why don’t these corpos just use a PIN system, god damn it? (rhetorical question, they probably don’t care)
    
    This is what a Zero Regulations For The Last Forty Years government does to the business sector. Very simple, obvious solutions that you’d think multi-trillion dollar tech companies would have no trouble implementing aren’t worth the effort.
    
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- hddsx@lemmy.ca ⁨9⁩ ⁨hours⁩ ago
  I’m pretty sure I had something similar. But I had to sign for it. They literally would not give me my phone without signing for it first.
  
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  - nokturne213@sopuli.xyz ⁨9⁩ ⁨hours⁩ ago
    Even with FedEx it is the same. I knew I was going to miss the delivery so I tried to sign for it ahead of time like I have with other packages in the past. But it would not let me for my Apple package.
    
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FlashMobOfOne@lemmy.world ⁨9⁩ ⁨hours⁩ ago
I’m pretty sure something similar happened to me three weeks ago, because I saw it was delivered and went down to the floor of my building to grab my items literally five minutes after and they were nowhere to be seen.

Then, inexplicably, they showed up (open but re-taped) two weeks later.

I’m sure these big companies are well aware these scams are happening.

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jordanlund@lemmy.world ⁨9⁩ ⁨hours⁩ ago
How is Doordash cheaper than UPS? Or USPS? Or virtually any other shipping method?

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- deranger@sh.itjust.works ⁨9⁩ ⁨hours⁩ ago
  UPS or USPS has to pay for health insurance, retirement plans, vehicle maintenance, gas, all kinds of stuff.
  
  With Lyft the driver is responsible for everything, and since there’s lots of people with cars, they can just churn through them.
  
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- NuXCOM_90Percent@lemmy.zip ⁨9⁩ ⁨hours⁩ ago
  For anything but same day? It isn’t
  
  For a same day delivery? It is the cheapest courier service out there since the gig economy is all about pushing every expense onto the workers.
  
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  - ThisIsFineDotJpeg@sh.itjust.works ⁨8⁩ ⁨hours⁩ ago
    The thing is, the only options I got was same-day for $9.99, or “tomorrow” for free, no other options.
    
    Guess what, the “tomorrow” was actually 2 days later, and they still didn’t bother just using UPS.
    
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- rumba@lemmy.zip ⁨7⁩ ⁨hours⁩ ago
  For local deliveries you’re paying for 15 minutes of somebody’s time and a non-commercial vehicle.
  
  It’s only one person, it doesn’t have to be warehoused, stored, scanned, checked, and that one person and their vehicle are both WAY under paid.
  
  With a professional shipping service you need a fractional amount of time of a professional driver, a large corporate truck, a local brick and mortar ship center, staff there, Warehouse equipment, and because it has to change hands several times, it needs to be going pretty quickly. Then another driver and another truck.
  
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- Lyra_Lycan@lemmy.blahaj.zone ⁨9⁩ ⁨hours⁩ ago
  Probably a contract deal rather than individual leasing, and business deals often include bulk discounts
  
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Lost_My_Mind@lemmy.world ⁨6⁩ ⁨hours⁩ ago
Sooooooooo…did doordash prompt you to tip your driver?

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- ThisIsFineDotJpeg@sh.itjust.works ⁨5⁩ ⁨hours⁩ ago
  There was no option at all. Besides, this isn’t a food delivery (where the pay is shit). You can check on youtube, the payout for package delivery averages from $20-$25 per hour (well, they don’t get health benefits like with traditional employment), total payout is shown before they accept, they could’ve just declined.
  
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Valorie12@lemmy.world ⁨6⁩ ⁨hours⁩ ago
I did door dash for a couple months. One of my deliveries was from a parts store to a service center, lmao. At least they left me a tip?

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Widdershins@lemmy.world ⁨7⁩ ⁨hours⁩ ago
I thought best buy was out of business.

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- possumparty@lemm.ee ⁨7⁩ ⁨hours⁩ ago
  Far from it, Circuit City, Fry’s Electronics, all shuttered physical stores, RadioShack shuttered 99% of them, but BestBuy marches onwards- they did remove all of their physical media in 2023 though.
  
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- supernicepojo@lemmy.world ⁨7⁩ ⁨hours⁩ ago
  So did the short sellers
  
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someguy3@lemmy.world ⁨9⁩ ⁨hours⁩ ago
Not that you should be expected to, but any reason you didn’t go out to meet him?

Also, worstbuy is good.

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- ThisIsFineDotJpeg@sh.itjust.works ⁨9⁩ ⁨hours⁩ ago
  I usually get right after they leave. But this person was clever, he went to the back so nobody would expect him.
  
  Since he didn’t even approach my front door, and drove away, I was confused. I thought it was either (a) it required a signature and they want to skip over it and claim “resident was not there to sign” and then it would be returned and refunded, or (b) he got lost or something.
  
  So, then I was busy checking all the front and back cameras, that’s when I saw him walking away with what appears to be a package.
  
  I thought: Maybe that’s for a different addess because I see Amazon drivers frequently fumbling with packages, I once saw the Amazon guy placed two packages on my doorsteps, then realize one was meant for someone else, then took the extra one back to the van. At first glance at the camera footage, it looks like they stole a package, but really it was someone elses since nothing was missing or stolen from us.
  
  So I assumed that was what was going on, mistaking a different package. There was obstructions so I couldn’t see the neighbors backdoor properly to realize that he left no packages there. I went to get it and it wasn’t there, then it clicked for me, the driver took it.
  
  But since I had to go down a flight of stairs to get to the back door (front door is on floor 1, back door is in basement or I guess floor “-1”), even if I had known at the moment I saw him walking away I wouldn’t be fast enough to catch the guy.
  
  Dude was clever. Since nobody usually leave their house from the back door.
  
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  - someguy3@lemmy.world ⁨8⁩ ⁨hours⁩ ago
    Not that anyone should have to, but open the front door and wave at him, he probably wouldn’t try anything.
    
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Bestbuy decided to use fucking **DOORDASH** to deliver my order, I couldn't cancel it. Today I was supposed to get it, and I saw the driver stealing the package after marking it as delivered.

Comments

Bestbuy decided to use fucking DOORDASH to deliver my order, I couldn't cancel it. Today I was supposed to get it, and I saw the driver stealing the package after marking it as delivered.