All of the formerly food delivery apps are like that. I hate it. And if you don’t get your stuff often enough or if the restaurant gets your order wrong too often they’ll tell you that you’re not allowed to get your money back anymore. And if you do a chargeback they won’t let you order until you pay them.
And that’s fine with me because I stopped using them a few years ago except once in a very great while. But I feel sorry for the people who rely on food delivery because they’re disabled or have time constraints due to working half a dozen jobs to make ends meet. I’ve got a buddy who can’t use Uber eats anymore because of this. He’s taking care of two kids and holding down a job that has him working far more than he should and he has no executive function and very little time left over.
boonhet@sopuli.xyz 1 week ago
This seems like a very American thing. I’ve never not received my food. No, the drivers aren’t well paid here either.
The one time food did not arrive, it was driver error (similar buildings on one lot) and we contacted the service, got a new order for free (the old one would’ve been cold already)
TexasDrunk@lemmy.world 1 week ago
Thing is, if it only happens a few times or once in a while that’s exactly how they treat it. But if the restaurants or drivers in your area are shitty and you’re constantly missing one item then your choices are to suck it up and pay for it or you can’t get delivery after a short while.