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I had a similar thing happen with Best Buy. I ordered a laptop which showed as “delivered” but never arrived. In fact I was at home the whole day they claimed it was delivered and nobody even came. Best Buy had no proof it was delivered other than a tracking number, and wouldn’t send me a new one or refund me. The employee on the phone told me to just call the police and report it as stolen. I escalated it to a supervisor and asked them to listen to the original conversation, and explained that it’s not my responsibility to get the laptop - it’s their responsibility to ship it to me. I also at the same time disputed it with my credit card. The end result was someone at Best Buy calling me back and apologizing for the employee’s mistake, and my credit card company saying they refunded my money, as well as telling me I could keep the laptop if it ever arrived later. So it ended up working out. I just had to escalate it and be the squeaky wheel.
swizzlestick@lemmy.zip 3 weeks ago
For every person like you that won’t take the shit, there are many more that will just give up. Just like unemployment and insurance claims - denial is the first step in protecting the bottom line.
If nobody accepted such bollocks, it would be more economical to actually investigate, provide service & improve processes - rather than trying to bin complaints at the first hurdle.
Prime (lol) example over here is with Amazon not making it easy to return shit after 30 days, by hiding all the easy return options at that point. You can still do it by contacting customer service and they will generally acquiesce, but just having the extra steps there is enough to save a ton of money by keeping the uninformed in the dark.
Fuck em. Make it difficult for them. Be the goddamn squeakiest wheel you can possibly be.
Kyrgizion@lemmy.world 3 weeks ago
This is the crucial part. Same reason many brands have shifted from giving discounts to “rebates”. You have to jump through a few hoops yourself to get it, it’s not automatic. And that immediately results in a decent % of customers simply not even bothering, which is exactly what manufacturers are banking on.
Rai@lemmy.dbzer0.com 3 weeks ago
I worked retail almost 20 years ago and that was the last time I saw a rebate. I haven’t had to mail in or apply for a rebate in ages.
dual_sport_dork@lemmy.world 2 weeks ago
That decent percent is in fact roughly 60%, in my industry. At least according to what my vendor reps tell me.
Only 4 in 10 people even bother to attempt to do their rebates. The manufacturers love that, because it allows them to put a giant "$2000 OFF!!! ^viamailinrebate^" on their marketing literature and that gets eyeballs on the ad and feet in the door, but they know damn well they won’t actually have to pay out on the majority of those promos and in fact they don’t even budget with the expectation that they will.
prex@aussie.zone 2 weeks ago
sometimes it goes wrong for companies foing this
DogWater@lemmy.world 2 weeks ago
Tangentially related, SSDI disability process does the same thing.
A bazillion hoops with no hope of doing it all correct unless you have a lawyer. Each step of the process is prolonged with denials, extentions, hearings, appointments, reviews, etc.
You can’t work during the process, so if they take long enough they can force your hand. Can you actually find some gainful activity? You better because you have bills and it’s year 3 now. Private disability insurance runs out after 2 years or so.
Oh look, you happen to be able to do a job. Looks like you aren’t disabled. Denied.
brbposting@sh.itjust.works 3 weeks ago
Yes &
There’s at least 1/10 of a person doing their best to commit fraud. Maybe they’ll pretend they found a hair in their food, maybe worse:
Image
Source of that is a terrible rap song, Punchmade Dev - Wire Fraud Tutorial
These are the kind of criminals support agents deal with all day long. Then you and I come along and nobody trusts us.
Well whatever is after Veo 3 should make all our lives easier. Hey we can always face-to-face barter whatever we whittle!