IT support work be like

Comments

• scytale@lemm.ee ⁨1⁩ ⁨year⁩ ago

  “The computer forgot my password” is new to me. lol good one.

  source

  • NielsBohron@lemmy.world ⁨1⁩ ⁨year⁩ ago

    I’m not IT, just a college instructor, but you’d be amazed at how many Gen Z students have told me that they can’t log into their email because they don’t know their own password. Not even forgot; they don’t even know it in the first place because every device remembers everything for them.

    source

    • virku@lemmy.world ⁨1⁩ ⁨year⁩ ago

      To be fair that is basically what we are trying to get people to do though. Use a good password vault with a single strong password and two factor authentication. All other passwords should be a uniquely generated password for that application.

      source

      • -> View More Comments
    • explodicle@local106.com ⁨1⁩ ⁨year⁩ ago

      Caring about that has been beaten out of them by increasingly absurd password requirements over dozens of systems. They won’t memorize it, won’t write it down physically, and use the web browser to save it.

      “But my system is different, I…”

      Nobody cares. The password is just a speed bump in doing the thing they actually want to do.

      source
    • Z3k3@lemmy.world ⁨1⁩ ⁨year⁩ ago

      I’ll be honest as an IT professional of 25 plus years I don’t know .y passwords either but that’s because I let a password manager deal with it for me.

      I have had people older than me complain the comp forgot the pass in my desktop days.

      There was also it’s cousin. I am definitely meeting the complexity requirements why isn’t it saving

      source

      • -> View More Comments
    • NotATurtle@lemmy.dbzer0.com ⁨1⁩ ⁨year⁩ ago

      If they use a password manager and randomly generated passwords, then it’s acceptable.

      source

      • -> View More Comments
    • papalonian@lemmy.world ⁨1⁩ ⁨year⁩ ago

      Like others have said they’re probably using Google as a password manager. When you’re making an account for anything while in the Chrome browser it recommends strong passwords for you such as UjafUif&i$ureT6hj9gzq5hvc$tcgo0be3. Would you memorize it?

      source

      • -> View More Comments
    • Croquette@sh.itjust.works ⁨1⁩ ⁨year⁩ ago

      My girlfriend (millenial) is like that as well and it is infuriating. I tell her time and time again, just use a password manager that isn’t the browser’s password manager and you are golden. You just need to remember one “complicated” password, i.e. something with more than 8 characters and that’s it.

      The many times she doesn’t know her password to important account is mind boggling.

      source

      • -> View More Comments
    • SpaceCowboy@lemmy.ca ⁨1⁩ ⁨year⁩ ago

      I’m GenX and I don’t know my email password…

      Though I’m 99% sure it’s in keepass somewhere.

      source

      • -> View More Comments
    • Caesium@lemmy.world ⁨1⁩ ⁨year⁩ ago

      ironically I think tech literacy is going down with future gens thanks to so many functions getting automated. Kids aren’t learning how their computers work because it does all of work for them

      source

      • -> View More Comments
    • winky88@startrek.website ⁨1⁩ ⁨year⁩ ago

      My kid sister is the same way. Bought her a quest 3 for her bday. Took 3 days to get up and running because a) she had no idea what her meta account passwords were… had always just logged in on her phone… and b) none of the forgot password functions worked because she never cleared her Gmail mailbox so it had filled up and bounced previous facebook emails landing her on their internal do not send list.

      I was livid.

      source
    • pineapplelover@lemm.ee ⁨1⁩ ⁨year⁩ ago

      I’ve had the same issue with gen z to gen x. It hurts my soul each time

      source
    • SocialMediaRefugee@lemmy.world ⁨1⁩ ⁨year⁩ ago

      I know people who don’t use a password manager so every time they have to type in a pw they have to go through the reset process.

      source
  • spicytuna62@lemmy.world ⁨1⁩ ⁨year⁩ ago

    Gonna have to actually use this one next time I lock myself out of my computer.

    source
  • SocialMediaRefugee@lemmy.world ⁨1⁩ ⁨year⁩ ago

    “My computer hates me” I’ve heard that one

    source
• hdnsmbt@lemmy.world ⁨1⁩ ⁨year⁩ ago

  “My computer is broken, it won’t turn on!”

  “Are you sure it’s plugged in?”

  “You think I’m stupid? Of course it’s plugged in! It’s broken!”

  “Sometimes the plug isn’t in all the way and then it won’t work.”

  “I know how to plug in a plug, it just won’t turn on because it is b-r-o-k-e-n!”

  “Are you sure the plug is all the way in?”

  “It’s all the way in. My computer is broken!”

  “Im coming down there and if the plug isnt all the way in, I’ll be pissed and mock you.”

  “IT’S BROKEN!”

  Goes down there and plugs the plug all the way in

  Computer starts

  source

  • Semi-Hemi-Demigod@kbin.social ⁨1⁩ ⁨year⁩ ago

    Never ask them if it's plugged in. Ask them to unplug it and plug it back in. Make something up about contact patches on the cables getting corrosion. That way they can see that it's not plugged in without feeling ashamed for not checking it.

    source

    • MetaCubed@lemmy.world ⁨1⁩ ⁨year⁩ ago

      If I’m ever doubtful that someone has unplugged something, I’ll ask them to describe something that may or may not be on the plug.

      • Color
      • metal type
      • "can you please read me the serial number stamped on the prongs of the power cable"
      • “what color is the plastic inside the plug” Etc.etc.

      Have not had it fail yet

      source

      • -> View More Comments
    • NerfHerder@lemm.ee ⁨1⁩ ⁨year⁩ ago

      I’ve used the, unplug it, touch the ends of the plug with your fingers to release the static on the line ans plug it back in line more times than I care to count.

      source

      • -> View More Comments
    • hdnsmbt@lemmy.world ⁨1⁩ ⁨year⁩ ago

      If you ask them to unplug it and plug it back in, they’ll lie and say they already did that, though.

      And if they were ashamed at all, they’d have remembered the last time the exact same thing happened.

      This sounds like I hate end users which I really don’t. Their expertise lies elsewhere and I respect that. Still, sometimes it makes for funny/exhausting situations.

      source
    • elbucho@lemmy.world ⁨1⁩ ⁨year⁩ ago

      A buddy of mine used to like telling the users that sometimes fat electrons get stuck in the prongs, so you have to occasionally unplug it and shake it out.

      source
    • Valmond@lemmy.mindoki.com ⁨1⁩ ⁨year⁩ ago

      Ooh, manager material right here!

      You are so right though 😁

      source
  • baseless_discourse@mander.xyz ⁨1⁩ ⁨year⁩ ago

    my brain sees “I’ll be pissed and mock you” and read it to me as “I’ll piss on you”.

    Not a bad punishment for people don’t plug their plugs all the way in.

    source

    • nudnyekscentryk@szmer.info ⁨1⁩ ⁨year⁩ ago

      Pissing on a plug is a punishment for the person who pisses, not for the person who didn’t plug it all the way in

      source
  • Kolanaki@yiffit.net ⁨1⁩ ⁨year⁩ ago

    I myself had this problem with my monitor when I first bought it. It has weird touch buttons instead of normal buttons, I plugged it into the computer and kept hitting the power button and it wouldn’t come on. I was getting annoyed that it was broken… Then I realized I only plugged it into the computer and forgot the freakin’ power cable.

    source

    • dis_honestfamiliar@lemmy.world ⁨1⁩ ⁨year⁩ ago

      I can top this.

      I was running hackintosh along side others OSes. Keep in mind it was working fine until it wasn’t. So this hackintosh one day started having a problem. After some time of inactivity, the monitor would sleep. Once it did, it wouldn’t come back up. Only a reboot would help. Eventually I thought it was incompatible with the DVI output since I saw similar hackintosh issues online. I bought a new monitor that would support display port. When I was disconnecting everything I notice that the DVI port wasn’t fully plugged in. 🤦‍♂️

      source

      • -> View More Comments
    • BirdyBoogleBop@lemmy.dbzer0.com ⁨1⁩ ⁨year⁩ ago

      My Monitor used to turn off randomly for no reason. Until I noticed it turned off every time my mini fridge kicked in, move mini fridge plug to a different wall port and issue resolved.

      Make sure you aren’t overloading your wall sockets people!

      source

      • -> View More Comments
    • dingus@lemmy.world ⁨1⁩ ⁨year⁩ ago

      This reminds me. At work, I’ve had to help during rapid consultation procedures for surgeon while they are performing a surgery. It involves you cutting tissue with a very sharp blade within this specialized machine.

      Well one day I am cutting and cutting and I just can’t get anything to work. It’s making a mess and fucking everything up.

      I look down and realize I didn’t even put the blade on the machine lmaooo. I was trying to cut with blunt metal. What a goober move.

      Brain farts happen!

      source
  • MacNCheezus@lemmy.today ⁨1⁩ ⁨year⁩ ago

    My I present… The Bastard Operator from Hell

    source
  • SocialMediaRefugee@lemmy.world ⁨1⁩ ⁨year⁩ ago

    I had this with a person who said their screen stayed blank no matter what they did. I came down, saw the power light on the monitor was off, saw the plug was not plugged in, and fixed it. She was very embarrassed.

    source
• NegativeLookBehind@kbin.social ⁨1⁩ ⁨year⁩ ago

  “When you do things right, people won’t be sure you’ve done anything at all”

  source

  • Broken_Monitor@lemmy.world ⁨1⁩ ⁨year⁩ ago

    You were doing very well until everyone died.

    source
  • WashedOver@lemmy.ca ⁨1⁩ ⁨year⁩ ago

    Yes most management falls into this category. If you ain’t running a prison with the staff something is wrong as we can’t possibly trust these people!

    source
  • xaxl@lemmy.world ⁨1⁩ ⁨year⁩ ago

    They’ll still wonder why they’re paying you though sadly.

    source
• Lord_ToRA@lemmy.world ⁨1⁩ ⁨year⁩ ago

  Here’s some more pixels

  i.imgur.com/5izytWM.jpeg

  source

  • stebo02@lemmy.dbzer0.com ⁨1⁩ ⁨year⁩ ago

    it looks fine on my end

    source

    • Lord_ToRA@lemmy.world ⁨1⁩ ⁨year⁩ ago

      Image

      source
  • Iron_Lynx@lemmy.world ⁨1⁩ ⁨year⁩ ago

    Thanks for the extra scenario!

    source
• Xanis@lemmy.world ⁨1⁩ ⁨year⁩ ago

  I actually want to get into IT. I like tech, don’t mind dumb situations, and enjoy helping people, and doubly so if it’s sarcastically helping people. Fucking shame every company wants like fourteen degrees and your first born for a level 1.

  source

  • MystikIncarnate@lemmy.ca ⁨1⁩ ⁨year⁩ ago

    I like you. You have the right mindset. The main motivator for working IT support is helping people. The tech usually takes a back seat to soft skills.

    On top of that, you’ll figure out that, as long as you know the fundamentals of how things work, all the details are something you can google. Figure out the fundamentals and you’ll be able to work on anything. Convincing prospective employers of this skillset is a bit more difficult.

    I wish you luck and I hope I have the pleasure of working with you some day.

    source

    • Xanis@lemmy.world ⁨1⁩ ⁨year⁩ ago

      I’ve been dealing with hardware and software issues since my first computer years ago. Like many of us it was either do, or take the PC out back and mourn its passing. I do lack the certifications, even if the knowledge is there. It seems I have some work in front of me.

      I do appreciate the words of encouragement. Barring the rare toxic frequent ticketer, most people who have issues just don’t jive with tech well and are yet forced to use it, oh and the stubborn ones. That majority who need legitimate help are the ones I like most and even more I enjoy the challenge of finding ways to explain things to them in a way that clicks. Maybe save a support ticket in the future.

      source
  • alekwithak@lemmy.world ⁨1⁩ ⁨year⁩ ago

    Certifications certifications certifications. Get your A+ or net+, apply for shitty remote help desk jobs like support.com. They will suck and you’ll get back to back calls, but keep your ears to the ground and a few months experience should be all you need to hop to something else. A lot of places are desperate for competent techs. Degrees don’t prove anything, I’m fact it seems like kids are graduating with these technical degrees and zero actual practical knowledge.

    Source: My decade long IT career off just an associates degree.

    source

    • MasterNerd@lemm.ee ⁨1⁩ ⁨year⁩ ago

      I can confirm this. I was able to get a decent job right out of highschool with my certs I got at a technical college. Really as long as you can prove that you’re a fast learner, passionate about tech, and have the skillet to back it up it’s not hard to find a job. In my experience at least, which to be fair is only 6 years

      source

      • -> View More Comments
    • Seasm0ke@lemmy.world ⁨1⁩ ⁨year⁩ ago

      Absolutely correct. Every single place outside of giants like Google take equivalent work experience instead of a degree. I dont even have an AA but I have 16 years experience and 11 certifications and make low 6 figures.

      source
    • makunamatata@discuss.tchncs.de ⁨1⁩ ⁨year⁩ ago

      I vouch for that. That’s how it is done. Good job laying down the steps; want to add that job hopping is important too early on.

      1. Get a phone help support job 1.5. Keep applying to get other better paying support job, within or outside the company
      2. Work in parallel getting trained and certified in A+ etc 2.5. Keep applying to get other better paying support job
      3. Get more certificates 3.5 Keep applying to other jobs of interest and desired pay
      4. Repeat step 3.5 until retirement.

      source
  • afraid_of_zombies@lemmy.world ⁨1⁩ ⁨year⁩ ago

    I have had an IT role and been a controls engineer for many years now. There is a fair amount of overlap in duties and you only need one degree for that. Basically, a lot of it is IT for machinery. I have a hell desk support team who keeps most of the basics at bay and every time they all get sick at once I remember why I love them.

    source

    • tuxtey@lemmy.world ⁨1⁩ ⁨year⁩ ago

      I like how you skipped the preludes and just call them the hell desk. I am 100% sure that isn’t a typo and I’m never going to check to see if you edit it just in case.

      source

      • -> View More Comments
    • jury_rigger@lemmy.ml ⁨1⁩ ⁨year⁩ ago

      What machinery do you mean? Industrial machinery of some kind?

      source
  • Trainguyrom@reddthat.com ⁨1⁩ ⁨year⁩ ago

    So I’m going to go against the grain here and say to get some college under your belt. A 2 year degree and a cert or two (which can even be part of your degree program, or sometimes will allow you to skip some classes saving you time and money) will easily get you into a helpdesk job, and from there you can go into whatever specialization ends up tickling your fancy.

    I’ll also say, helping someone with their nth password reset doesn’t have to suck. Sometimes there’s a root cause that you can help with which makes you far more helpful than the tech who just helps them reset it 10 more times. One of my proudest achievements in a previous role was successfully teaching all of our users who’d email us a scan of a printout of a screenshot of an error message how to send us the screenshot directly, and we went from 1 ticket like that per week to none for my final 6 months. All it takes is some compassion and meeting the users where they are without judgment for the common goal of getting both of our jobs done a little easier.

    source

    • Xanis@lemmy.world ⁨1⁩ ⁨year⁩ ago

      Unfortunately I’m already dealing with student loans and two degrees under my belt. So certifications and a shotgun approach to applications might be my least stressful path. I’ve always been tech support for friends and family, have built several computers, and good lord the micro Chernobyl event that was a PC I left with my parents and younger sister when I went away for several months. “Oh that? It just stopped working one day.” Did you know that back on I think Win7 you can bypass some start up errors by mashing the backspace key like you’re a triple expresso’d up Sonic? Cause that was the only way it’d even let me scoot into the actual boot process once I did what I could in safe mode.

      Anyway, I digress.

      source

      • -> View More Comments
  • SocialMediaRefugee@lemmy.world ⁨1⁩ ⁨year⁩ ago

    The majority of people are genuinely thankful for your help. Sometimes they put off asking for help until they are very frustrated and you catch some of that heat but they calm down quickly. They also really like it if you have to sit down and work on their computer because it means they have an excuse to not work and have some coffee. There always seems to be that one person though that you dread helping because they are always pissy and sarcastic and blame you for everything.

    source
  • lightnsfw@reddthat.com ⁨1⁩ ⁨year⁩ ago

    I’m a hiring manager for a tier 1 help desk and soft skills and being able to deal with users who are bad with technology are way more important than any certification at that level. I can teach someone to do the technical stuff if they have a good attitude. If they have a shitty attitude and get frustrated on every call where the user has trouble following instructions there’s not much I can do for them. Don’t let your lack of certs/degree stop you from applying. You may end up someplace that’s desperate to get asses in seats (usually for good reason) for a bit but once you get some experience on your resume you’ll have an easier time finding someplace better.

    source

    • Thermal_shocked@lemmy.world ⁨1⁩ ⁨year⁩ ago

      I have zero issues helping people, I love it. What I won’t do it help people with the same issue over and over because they won’t pay attention and refuse to learn. Nothing pisses me off faster than repeating myself over and over and having to keep resetting your password and setup your VPN because you keep going into the settings and fucking with it instead of just connecting like we did when I taught you how.

      Currently dealing with a guy with 2 Mac’s, a mini and pro and everyday one of them isn’t working because he keeps going to the VPN and changing shit rather than clicking “connect” from the task menu. Jesus fuck it’s annoying.

      source
  • garbagebagel@lemmy.world ⁨1⁩ ⁨year⁩ ago

    Others have said here but for a help desk job it’s definitely more based on customer service ability. I came in from an admin job with a very long time in customer service prior to that but no other actual certs other than just being the person that people go to in the office for help and was told by my hiring manager it’s much more about ability to handle clients.

    Now the next steps in my career I’m more worried about because it’s all very competitive at least where I am and everyone seems much more involved and knowledgeable of technology than I am. I know I can learn but it is pretty overwhelming.

    source
• CheeseNoodle@lemmy.world ⁨1⁩ ⁨year⁩ ago

  In defense of ‘the computer forgot my password’ guy I’m sure we’ve all experienced the following sequence.

  • Incorrect password
  • Go to change password
  • New password cannot be the same as the old password

  source

  • AdrianTheFrog@lemmy.world ⁨1⁩ ⁨year⁩ ago

    I would interpret ‘the computer forgot my password’ as someone accidentally getting logged out of their password manager

    source
  • dgbbad@lemmy.zip ⁨1⁩ ⁨year⁩ ago

    **

    • Go to change password
    • They also don’t know the password of the email address the reset email is sent to

    source

    • jasondj@ttrpg.network ⁨1⁩ ⁨year⁩ ago

      This struggle is real. Except I forget which email address I used because I use a lot of aliases.

      Normally my password manager would handle it but sometimes there’s re-branding and a new domain and the password manager can’t figure it out.

      source
  • MycelialMass@lemmy.world ⁨1⁩ ⁨year⁩ ago

    Truly maddening

    source
  • Throwaway4669332255@lemmy.world ⁨1⁩ ⁨year⁩ ago

    [deleted]

    source

    • kattenluik@feddit.nl ⁨1⁩ ⁨year⁩ ago

      I’m sorry to tell you this so hastily but everyone else is a bot, it is just you and everything you’ve experienced is completely unique to you.

      source
• OttoVonNoob@lemmy.ca ⁨1⁩ ⁨year⁩ ago

  Fun story, I worked IT for an American Telecom company. One day I recieved a phone call from a guy who was setting up his router. We were maybe five minutes into troubleshooting. He asks if he can eat his dinner while we troubleshoot and I say “no worries”. Within thirty seconds, I hear a bang and panicd screaming. Hes informs me he dumped soy sauce and rice all over his router and work space. I sent a field tech to replace the router and set it up.

  source

  • Twelve20two@slrpnk.net ⁨1⁩ ⁨year⁩ ago

    Were you talking to Frank Reynolds?

    source
  • SocialMediaRefugee@lemmy.world ⁨1⁩ ⁨year⁩ ago

    I hope they installed the waterproof version

    source
• Aceticon@lemmy.world ⁨1⁩ ⁨year⁩ ago

  I highly recommend the original Bastard Operator From Hell stories, for those who read this comic and just nod yes with their heads and mentally go “Yeah, that’s how it is”.

  source

  • skulblaka@startrek.website ⁨1⁩ ⁨year⁩ ago

    Damn, I haven’t been reminded of BOFH in a while. Those are due for another read through, along with maybe the Jargon Files too.

    source
• Rootiest@lemmy.world ⁨1⁩ ⁨year⁩ ago

  Wind-proof router, here you go

  Image

  source

  • SecretSauces@lemmy.world ⁨1⁩ ⁨year⁩ ago

    Funnily enough, i think this might actually work to a degree

    source
• LemmyIsFantastic@lemmy.world ⁨1⁩ ⁨year⁩ ago

  For every “I’m the bottom 10% of tech users” there is another 70% of the user base bitching about inept prioritization and service desk people who couldn’t troubleshoot process issues if their life were dependent on it.

  Different people different skills.

  source

  • MystikIncarnate@lemmy.ca ⁨1⁩ ⁨year⁩ ago

    As someone who works in IT support, I have yet to find any significant number of support people who can’t troubleshoot process issues. What I have found in spades is management making it impossible to make any meaningful process improvements.

    There’s a nontrivial number of management type folks that just want it done a specific way, regardless of how that impacts worker performance or how difficult it makes my job.

    The number of times I’ve suggested improvements only to be told that the existing methodology works, is too damn high.

    source
  • netwren@lemmy.world ⁨1⁩ ⁨year⁩ ago

    My first fucking thought. I’m still waiting on helpdesk to respond to an issue I’ve already chased down to a registry key because I’m not allowed workstation admin privileges. 🙄. Which I’m fine with but more than a week to respond to a ticket? Come the fuck on

    source
  • SocialMediaRefugee@lemmy.world ⁨1⁩ ⁨year⁩ ago

    Googling problems with Windows I find the majority of the results are MS support telling them to reset the OS. No attempt to debug the issue just nuke it and see if that fixes it. Then you read the next comments and inevitably they say “Nope, didn’t fix it”. I really dislike scripted responses like this.

    source
• random_character_a@lemmy.world ⁨1⁩ ⁨year⁩ ago

  You don’t need to be in IT, you just need boomer parents.

  source
• c0mbatbag3l@lemmy.world ⁨1⁩ ⁨year⁩ ago

  “Why doesn’t Uber specific hardware that the vendor DEMANDED be put on a switch that we don’t have credentials for not work seamlessly with the network?!?”

  “Because it doesn’t confirm to the standards of TCP/IP, and requires a dual NIC solution because God forbid they design their system to allow basic routing.”

  “You just don’t know what you’re doing!”

  “No, I’m just not going to volunteer myself to learn FCoIP so that your one special system has the support it needs until we deprecate it in six months.”

  source
• WanakaTree@lemm.ee ⁨1⁩ ⁨year⁩ ago

  I worked at an office once where the wifi legitimately got worse when it rained. It was because the buildings internet used an antenna instead of being wired, and the building was just barely in range of the source signal. When it rained, it was enough added distortion to make it noticeably worse.

  source
• elbucho@lemmy.world ⁨1⁩ ⁨year⁩ ago

  At one point in a former life, I was one of the trainers for the incoming helpdesk technicians. One of the practical exams we put them through involved us doing creative things to fuck with their computers before they came to class, and then having them figure out what was wrong and how to fix it. Plugging the mouse from one computer into its neighbor’s USB port and vice versa was one of my favorite tricks. For whatever reason, it had a 100% success rate in effectively fucking with them.

  source
• yojimbo@sopuli.xyz ⁨1⁩ ⁨year⁩ ago

  As somebody who did IT support - the last two seem perfectly normal to me:

  • Computer “forgot passwords” - obviosly the man is using different browser than regular and it ain’t filling in his passwords. Maybee diferent profile in the same browser? Is he using the same account as usual?

  • Wind blowing away wi-fi. She is likely connected to the internet through a point-2-point wifi connection and there may be a tree or something along the way messing not wifi signal in her house but her connectivity to the outside. I’d refer her to her ISP, just instruct her to formulate the question a bit better.

  source
• Yoz@lemmy.world ⁨1⁩ ⁨year⁩ ago

  Boomers shouldn’t be allowed to touch computers. That generation needs to fucking retire already.

  source
• OttoVonNoob@lemmy.ca ⁨1⁩ ⁨year⁩ ago

  My coworker had a customer shoot his router. So, yes alot of American small business owners are Frank Reynolds.

  source
• WoahWoah@lemmy.world ⁨1⁩ ⁨year⁩ ago

  My experiences with IT across multiple organizations is that they’re understaffed and not hiring particularly competent people.

  The competent people they do have are generally egomaniacs because they’re the only person or persons in a department full of idiots, and they deal with idiots all day, so they assume everyone is an idiot.

  Additionally, IT is SUPER territorial. Like, noticeably so. They have 1-2 people that know what they’re doing, but their whole staff acts like they’re as smart as their smartest person, which they are, unassailably, not.

  Across three different organizations, I’ve had five members of IT fired for their arrogance. If you’re interested in doing this, simply hire an attorney, bring the smart person into the room with the arrogant idiot, and make it clear that someone in that room is going to not work for the organization two weeks from now, and then explain the situation.

  If you feel attacked by this, you’re one of the idiot IT.

  source
• SocialMediaRefugee@lemmy.world ⁨1⁩ ⁨year⁩ ago

  I’ve been on both sides of it. One of my favorite IT moments was changing to a new phone. I couldn’t access my mail until I did a two factor auth process. Of course they emailed me my code to unlock my email. Good thing I also had a pc at home with access to my email.

  Then I was supporting a lab. One woman was clearly aggravated when she called. She said no matter what she did her screen was blank. I head right over and just look at it for a few secs. I check the lowest hanging fruit solution first and see the power light on her monitor isn’t on. I see it is unplugged, plug her monitor in and problem solved. I’ve never seen a more embarrassed person than her. lol

  Networking has to be the most thankless job in IT. You are invisible when the system is working, which is 99% of the time. It stays up like that because they are monitoring it and maintaining it behind the scenes. When it fails though the failure can be catastrophic for everyone, we literally cannot do any work without it. Then everyone’s eyes, and criticism, is on them.

  source
• WashedOver@lemmy.ca ⁨1⁩ ⁨year⁩ ago

  Love these. Reminds my of the CD drive cup holder and my personal favorite at my shop was the computer was afraid of me. Every time I came near to fix the problem they were having it went away.

  source
• flango@lemmy.eco.br ⁨1⁩ ⁨year⁩ ago

  I love the artwork !! Who is the artist?

  source
• Edgarallenpwn@midwest.social ⁨1⁩ ⁨year⁩ ago

  ‘One thing is broken’ is usually prefaced with an email explaining why a service is down but it doesn’t stop people.

  source
• kamen@lemmy.world ⁨1⁩ ⁨year⁩ ago

  I can see the pain in the eyes of the support fella.

  source
• _lilith@lemmy.world ⁨1⁩ ⁨year⁩ ago

  I asked a guy for his host name today and he straight up said “No” wtf man what do you want from me then?

  source
• Lojcs@lemm.ee ⁨1⁩ ⁨year⁩ ago

  Couldn’t the wind thing be true? Moving air rubs on stuff, gets charged and provides a less resistant path for the em waves

  source
• 0Xero0@lemmy.world ⁨1⁩ ⁨year⁩ ago

  I’m not even IT and yet I feel this

  source
• TimewornTraveler@lemm.ee ⁨1⁩ ⁨year⁩ ago

  bruh you cut out half the story

  source
• thorbot@lemmy.world ⁨1⁩ ⁨year⁩ ago

  This is why I only work for MSPs that have a closed client list, who pay the MSP for their services. They pay us to be the experts and generally we are treated as such. If a client does end up being unruly or rude, we fire them.

  source
• ThatWeirdGuy1001@lemmy.world ⁨1⁩ ⁨year⁩ ago

  Serious question.

  Why is the venn diagram of furries and tech bros a circle?

  source
• Skates@feddit.nl ⁨1⁩ ⁨year⁩ ago

  Also IT guys:

  I have no idea why things don’t actually work and when presented with a core dump I panic like a little girl, so I restored to a previous system restore point, because fuck the changes you made since then, I’m just supposed to close this ticket, not actually fix things.

  source