Submitted 2 years ago by sacbuntchris@lemmy.world to mildlyinfuriating@lemmy.world
https://lemmy.world/pictrs/image/66fda675-abe7-4703-afbc-dc410caf7118.png
I also reached out to them on Twitter but they directed me to this form. I followed up with them on Twitter with what happened in this screenshot but they are now ignoring me.
but they are now ignoring me.
Hmm. Did you try giving them your email address?
Yes, now my twitter dms are now stuck in an infinite loop
Gimme your email address and I’ll see what I can do
Smells like bad regex
Exactly. After the @ they should just confirm there’s at least one period. The rest is pretty much up in the air.
Which would still be technically wrong. There does not need to be a dot.
Even that would be technically incorrect. I believe you could put an A record on a TLD if you wanted. In theory, my email could be me@example.
Another hole to poke in the single dot regex: I could put in fake@com. with a dot trailing after the TLD, which would satisfy “dot after @” but is not an address to my knowledge.
I’ve had issues with this in using govt emails too. DOD accounts all have multiple dots based on branch and dept. It broke so many systems and emails never went through.
The easiest and most correct check: any character, then @, then any other character.
Beautiful
That regex makes me nauseous
That is 100% a bot, and whoever made the bot just stuck in a a custom regex to match “user@sld.tld” instead of using a standardized domain validation lib that actually handles cases like yours correctly.
This is not a bug. This is by design.
I’d say it’s a bug in the design as it clearly fails to work with a completely fine email.
They meant that they are intentionally trying NOT to help the customer, hopefully they just give up at some point. (That’s why they are redirecting to bots and not to an actual human.)
Well, writing “operator” or “human” or “transfer” or “what the @#$” or something irritated may help.
But using a standardized library would be 3PP and require a lot of paperwork for some reaosn.
It might even be worse than that, imagine if they let one of those learning algorithms handle their customer service.
Those loads that do. In this case it would be better because it would actually understand what constitutes an email rather than running some standard script with no comprehension of what it’s doing.
The difference between AI and automated script responses is AI is actually thinking at some level.
The best way to validate an email address is to sent it an email validation link.
Anything outside of that is a waste of effort.
That is 100% a chatbot using a regex email validator someone wrote as a meme that the chipotle dev copied from stack overflow without context.
As the owner of a .info domain, I know this pain all too well.
To do that, it looks like I just need some final info from you first…
Modern customer service is about willfully designed layers of broken system engineered specifically to frustrate the majority of people that can’t regulate their emotions. It’s always a series of about “12 doors” you have to cross through that are exceedingly difficult to pass through. They are designed to sap your energy with the hope that you eventually reach a boiling point, hang up, get distracted, go on with your day and never follow up out of fear of starting the same process again.
I just keep mashing zero until a human talks to me.
Most IVR systems block that option because fuck you that’s why.
Clearly AI.
Nah, it’s just a old school chat bot following a predefined flow chart. And in this flowchart someone implemented an improper email check.
It’s pretty much the same as if there was just a website with an email field which then complains about a non valid email which in fact is very valid. And this is pretty common, the official email definition isn’t even properly followed by most mail providers (long video but pretty funny and interesting if you’re interested in the topic).
You can use symbols like [ ] . { } ~ = | $ in the local-part (bit before the @) of email addresses. They’re all perfectly valid but a lot of email validators reject them. You can even use spaces as long as it’s using quotation marks, like “hello world”@example.com.
A lot of validators try to do too much. Just strip spaces from the start and end, look for an @ and a ., and send an email to it to validate it. You don’t really care if the email address looks valid; you just care whether it can actually receive email, so that’s what you should be testing for.
interesting if you’re interested in the topic
The first rule of tautology club is the first rule of tautology club.
Yeah, that video is great. He has a lot of interesting and funny talks like that.
Nah, it’s just a old school chat bot following a predefined flow chart. And in this flowchart someone implemented an improper email check.
yes but that would be an AI still
The problem is their website also implemented an invalid email check when I try to login which is what got me to this point
Chipotle is telling you they don’t want your money
I would sure like the free stuff they promised me after my past purchases
I work for Chipotle Corporate. Please send me your email address. I’ll make sure it gets fixed.
Nice try I’ve heard that before
There should be a ‘@’ followed by a domain name. (Name@email.com)
What is your email?
Thanks satan
…and Hail.
Look, I get it, but first, what’s your email address?
I’m not falling for that again
Not with the support of an email address.
You’re talking to a bot that has a crappy parser and doesn’t understand what a subdomain is.
This is why you never attempt to validate an email address beyond requiring an @ followed by a period, and send a verification email
Technically you don’t need a period for a valid address. “a@a” is a valid email address.
Yeah, I’ve noticed that a lot of sites are starting to disallow aliasing with email addresses. So annoying.
Which is blatant incompetence considering there is a very straightforward RFC covering domain names.
If that’s their standard, you can probably just edit html to make the login button active and then sign-in.
It depends if they have backend validation on their API as well that has the same rules
Pepper is making you salty
Pepper is spicey
My Ameriprise account has its own email address because the fuckers don’t believe any email starting with email@ is a real email. I’ve called them a million times and got them to file a bug, which they did, and then closed as won’t fix.
Ⓕ
Have you tried giving them your email address?
Why are you keeping track of the age of your Chipotle account?
Because those points add up, playa.
Gotta count down the days 'til it’s legal.
enshitification of everything intensifies
Not enshittification. Just the usual shitty customer service experience.
Reply, that you’d be happy to provide your e-mail. but first, you must verify them, my having them provide an e-mail.
chipotle account? wtf
Sounds like they don’t want your business anymore.
Burritos are easy to meal prep. Make your own shit and stop paying these clowns.
Could we please stop with this nonsense that “hey just make your own blahblah”.
Yeah, when I have literally 10 minutes between meetings to stuff something into my mouth, I’ll sure start to prep my meal. And on weekends? Fuck that too, I just want to lay on my couch doing nothing. But certainly not my meal.
sorry to answer your post ill need an email address
No, dots are NOT necessary. Actually you do not even need to supply a domain or a top level domain because mails then default to the default system which is usually localhost.
But even for routed mail there doesn’t need to be a dot.
There is still valid Bang-Adressing for UUCP routed emails:
!bigsite!foovax!barbox!me
This is a valid email which basically means “send my email to bigsite, from there to foovax, then to barbox, to the user me.”
A couple of years ago I made Hotmail crash by sending a mail to googlemail.de!hotmail.com!googlemail.com!hotmail.de!googlemail.de!hotmail.com!googlemail.com!hotmail.de!myuseraccount - their server literally crashed completely all over the world. I am so proud of myself but then it was their fault for not complying to RfC822.
Get the bot to tell you it’s connecting you to someone like you did, then give it a fake email address to get past that point.
I signed up to an insurance company here in Japan with first.last+something@domain.com and they later changed their rules and I couldn't sign in at all. They told me to open a new account. I didn't want to pay them once let alone twice. Never doing business with them again.
Six year old… Chipotle account? 🤣
AI conversation
And that’s why I want to talk to a person.
I literally can not make an account in their app. No idea why. It’s trash just keeps saying something went wrong
Alot of email verifications, very recently, are now having trouble with verifications in the domain name especially if it has a second period like yours.
DmMacniel@feddit.de 2 years ago
When you insist on implementing your own email address validation…
DeltaTangoLima@reddrefuge.com 2 years ago
I have my own domain that uses a specific 2-letter ccTLD - it’s a short domain variation of my surname (think “goo.gl” for Google). I’ve been using it for years, for my email.
Over those years, I have discovered an astonishing number of fuckheaded organisations whose systems insist I should have an email address with a “traditional” TLD at the end.
stickmanmeyhem@lemmy.world 2 years ago
A few years back I bought a .family domain for my wife and I to have emails at ourlastname.family That lasted a week because almost every online service wouldn’t accept it. Now we have a .org
PM_Your_Nudes_Please@lemmy.world 2 years ago
Same. There are a lot of sites that just outright refuse to accept my email address that I’ve had for years, because it’s not a .com TLD.
NightAuthor@lemmy.world 2 years ago
I hate it.
lunarul@lemmy.world 2 years ago
One of my first email addresses was @k.ro (a free email provider many many years ago) and many websites thought a valid second-level domain name cannot be just one letter
cley_faye@lemmy.world 2 years ago
The only useful email validation is “can I get an MX from that” and “does it understand what I’m saying in that SMTP”. Anything else is someone that have too much free time.
cashews_best_nut@lemmy.world 2 years ago
It’s easier to Google “email regex [language]” and copy the first result from stack overflow.
KickMeElmo@sopuli.xyz 2 years ago
I’ve encountered this because my domain has a hyphen in it. Very irritating.
TheBat@lemmy.world 2 years ago
@spider-man.net?
aard@kyu.de 2 years ago
I’m not aware of any correct email validations. I’m still looking for something accepting a space in the localpart.
Also a surprising number of sites mess with the casing of the localpart. Don’t do that - many mailservers do accept arbitrary case, but not all. MyName@example.com and myname@example.com are two different mail addresses, which may point to the same mailbox if you are lucky.
CosmicTurtle@lemmy.world 2 years ago
The only correct regex for email is:
.+@.+So long as the address has a local part, the at sign, and a hostname, it’s a valid email address.
Whether it goes somewhere is the tricky part.
uid0gid0@lemmy.world 2 years ago
You should be able to double quote the local part and use the space. “like this”@email.net. Good luck getting that through a validator though.
MonkderZweite@feddit.ch 2 years ago
jpeps@lemmy.world 2 years ago
www.netmeister.org/blog/email.html