Those loads that do. In this case it would be better because it would actually understand what constitutes an email rather than running some standard script with no comprehension of what it’s doing.
The difference between AI and automated script responses is AI is actually thinking at some level.
doctorcrimson@lemmy.today 1 year ago
I think AI generally tries to bullshit more often than participating in what the user wants to accomplish. It would be like speaking with customer support who don’t actually work for the company, is a pathological liar, and have a vested interest in making you give up as fast as possible.
echodot@feddit.uk 1 year ago
That’s not what AI is though.
An AI is pretty good and doing whatever it’s programmed to do it’s just you have to check that the thing it’s programmed to do is actually the thing you want it to do. Things like chatGPT our general purpose AI and essentially exist more or lesses a product demonstration than an actual industry implementation.
When companies use AI they use their own version on their own trained data sets.
doctorcrimson@lemmy.today 1 year ago
If you program your learning algorithm to “solve” customer problems in the shortest amount of time possible with the least amount of concessions possible, it will act exactly as I just described. The company would have to be run by buffoons to give the phone machines the ability to change user account information or have the ability to issue refunds, so the end result is that they can only answer simple questions until the person on the other end gives up.
echodot@feddit.uk 1 year ago
That is not how AI works.
It’s not programmed at all it’s a developed network it evolves in the same way that the human brain evolves saying it will try and solve the problem in the shortest possible time is like saying that human agents will try and solve the problem in the shortest possible time. It’s a recursive argument.
And you might say oh but an artificial intelligence could never possibly match the intelligence of human but why would that be the case? There’s nothing magical or special about human intelligence.