I also reached out to them on Twitter but they directed me to this form. I followed up with them on Twitter with what happened in this screenshot but they are now ignoring me.
Chipotle being a shit company? I’m shocked!
I'm locked out of my 6 year old Chipotle account because they now say my email address is invalid when I login. Here is me asking for their help:
Submitted 1 year ago by sacbuntchris@lemmy.world to mildlyinfuriating@lemmy.world
https://lemmy.world/pictrs/image/66fda675-abe7-4703-afbc-dc410caf7118.png
Comments
DrSleepless@lemmy.world 1 year ago
Got_Bent@lemmy.world 1 year ago
I have enough 7-11 points to buy out several franchise locations, but I can’t use them.
I made the account with Facebook, then later deleted Facebook. Since I don’t have a Facebook to log in to the app to redeem points, I can’t redeem them at all.
I contacted corporate about this, and they say there’s nothing I can do.
The fun part is that my still valid email was connected to the now defunct Facebook, so I can’t use my email either. Not even to make a new account.
jonne@infosec.pub 1 year ago
A lot of oauth2 implementations don’t really seem to have a mechanism to change providers or switch to email alone. It’s going to be fun when one of the big providers like Facebook or Google decide they don’t want to do oauth2 any more.
tryplot@kbin.social 1 year ago
you hear about google deleting a lot of old accounts? imagine how many of those were used purely to make accounts on other sites.
NuXCOM_90Percent@lemmy.zip 1 year ago
Wow. Chipotle are honestly kind of awesome for helping you out like this. It sucks that more companies won’t protect their customers from themselves like this.
WarmSoda@lemm.ee 1 year ago
Did you even look at the screenshot?
tjhart85@kbin.social 1 year ago
I believe they're saying that Chipotle is helping OP by making it so OP doesn't eat there.
diffusive@lemmy.world 1 year ago
And this is one of the many reasons that these days I create a @duck.com email address for each website.
My password manager (Bitwarden) happily generates for me both the mail and the password… now instead of having to look up for the unique password for each website I need to look for both the unique password and unique email 🤷
Furthermore if they are incompetent enough to make shitty regexp they are for sure incompetent to keep their db safe from hacking/leaking… and I am fine with a duck.com address being locked, less so with my actual email address
crony@lemmy.cronyakatsuki.xyz 1 year ago
I personally use simplelogin aliasing service for that and just save the mail in my password manager keepass.
squiblet@kbin.social 1 year ago
Incompetent verification is definitely a problem, like they applied the most simplistic concept of 'what's a valid email address'. I had a problem like this with a website that needed an address, trying to sign up for a phone at my new house. My address went like '123123 State Road 533' The name of the road was State Road 533, that is, as in Highway 533. However, the address interpreter read it as a road called State Rd and ignored the 533, and told me the address wasn't found.
freeman@lemmy.pub 1 year ago
Its quite common on email domains.
I have a .email gTLD and I am frequently told its not a valid domain. Its getting better but apparently many forms only consider .com, .org, .edu etc valid.
RonnieB@lemmy.world 1 year ago
Chipotle account? What?
sacbuntchris@lemmy.world 1 year ago
It’s a restaurant where they have a loyalty program and give you a good amount of free stuff.
StereoTrespasser@lemmy.world 1 year ago
restaurant
Lol
gregorum@lemm.ee 1 year ago
Chipotle account? how does buying fast food involve an account?
sacbuntchris@lemmy.world 1 year ago
They give you free stuff and it’s nice to save your info so you can order food for pickup when out and about.
gregorum@lemm.ee 1 year ago
Interesting. I stopped eating fast food years ago, and I didn’t know they started doing things like that.
sobriquet@aussie.zone 1 year ago
I used to have an email address “myfirstname@i.am”. I thought it was really cool… until I kept having issues logging into sites that didn’t understand how email worked. I now use “companyimgivingmyemailto@myname.com”, and I just confuse humans who think I work at their company, and that I don’t understand how email works…
Destraight@lemm.ee 1 year ago
[deleted]sacbuntchris@lemmy.world 1 year ago
Thanks for that hot tip
dubyakay@lemmy.ca 1 year ago
Chipotle needs to watch this video:
blind3rdeye@lemm.ee 1 year ago
I tried to start that video, but I got “Failed with error code 1003, see logs for more info”. (I don’t think I have have access to any logs, so I guess that part isn’t for me.) Maybe Chipotle wasn’t able to watch it either, and so that’s why their system is broken.
dubyakay@lemmy.ca 1 year ago
Just put the I’d into YT.
x4740N@lemmy.world 11 months ago
Don’t use edu emails on anything you don’t want to loose access too
BigBananaDealer@lemm.ee 1 year ago
why would u eat at chipotle in the first place
weasel5053@lemmy.world 1 year ago
Chipotle’s customer service sucks ass even after you get a person. Good food though.
henfredemars@infosec.pub 1 year ago
Same thing here with my Taco Bell app. Can’t use it because my email became not a valid email address.
sacbuntchris@lemmy.world 1 year ago
Stand with me against this injustice. I’ll be the Baja to your Blast
DarkThoughts@kbin.social 1 year ago
Chipotle? As in the chili?
And that bot probably is confused because of the subdomain in the address, not understanding the format.KingJalopy@lemm.ee 1 year ago
It’s a shitty taco bowl type of restaurant in America
Spaghetti_Hitchens@kbin.social 1 year ago
Yeah, it's Taco Bell with fewer options amd a higher price
eager_eagle@lemmy.world 1 year ago
Pepper, can you transfer me to Tortilla?
sacbuntchris@lemmy.world 1 year ago
This is so dumb but so funny
Gingerlegs@lemmy.world 1 year ago
And if tortilla can’t help then I want to talk to GUACAMOLE!