Anon describes apple's practices
Submitted 2 weeks ago by Zenoctate@lemmy.world to greentext@sh.itjust.works
https://lemmy.world/pictrs/image/fc6c74e0-c57f-4e9e-b8c4-5c0914dfc182.jpeg
Comments
rtxn@lemmy.world 2 weeks ago
camelbeard@lemmy.world 2 weeks ago
That was fun to watch
echodot@feddit.uk 2 weeks ago
If the battery is dead how can they turn it on to find out what the problem is? Literally an unsolvable problem.
I suppose in theory they could replace the battery and then see if that fixed the issue, and if it didn’t then there’s another issue, and then fix that issue, but all that seems like a lot of work.
rtxn@lemmy.world 2 weeks ago
Only a Genius could come up with a scheme that offloads the cost of their own laziness to the customer. Exactly the kind of innovation that Steve Jobs stood for.
daellat@lemmy.world 2 weeks ago
This is sarcasm right and people are being wooshed or!?!? (I really don’t know anymore sometimes :D)
Anivia@feddit.org 2 weeks ago
If the battery is dead how can they turn it on to find out what the problem is? Literally an unsolvable problem.
Takes 5 seconds to probe the battery with a multimeter and see its dead. Those are basic troubleshooting steps that some 10 year olds can do, let alone a professional repair shop
Shortstack@reddthat.com 2 weeks ago
This happened to me, just with a shattered screen instead of an old battery. Fucker tried to tell me my phone was bricked. I turned it on in front of the cunt and left.
bjoern_tantau@swg-empire.de 2 weeks ago
I couldn’t get a 5 € USB port exchanged on warranty because of a small tear in the screen. Because those fuckers glued the screen on. I wish I had had the energy and time to sue them for warranty. Not my problem if they make their shit harder to repair.
MystikIncarnate@lemmy.ca 2 weeks ago
Listen. Apple has a vested interest in you buying a new device. They “fix” your phone, it’ll be… What? Maybe $100? … They sell you a phone and it’s like 10x that.
Most people have so little fucks to give and so little free time to fuck around and find out, that they just shrug and go with it. Apple knows this. If they “can’t” (won’t) fix it, then it must not be able to be fixed anymore; the thoughts of a typical normie Apple user with more money than sense (or shits to give).
This is why Apple is a trillion dollar company. They treat their customers like ATMs. Just keep beating that horse until it stops making money.
If everyone simply replaced the batteries on their phones, not using Apple’s service (even when they’re willing to do the work), then they probably wouldn’t be worth a trillion dollars.
Since there’s enough NPCs out there giving them money to replace perfectly good devices with dead batteries, it will never change.
When you “trade in” your perfectly working phone for a new one, Apple suddenly absolutely can replace the battery, and they do, and then they sell your “unfixable” phone to the next schmuck, and make even more money.
I feel like this shit is so obvious that anyone who buys into the line “can’t be fixed” from Apple (or any other vendor), is insane, or mentally incapable of making rational decisions.
I fully accept that if I send my phone for service from the first party (in my case, Google), and they say it “can’t” be done, that’s not a hard no to fixing my stuff; that’s them refusing to serve me. I need to go somewhere else because I’ve been abandoned by the very people I put my trust into when I bought a device.
otacon239@lemmy.world 2 weeks ago
If everyone simply replaced the batteries on their phones, not using Apple’s service (even when they’re willing to do the work), then they probably wouldn’t be worth a trillion dollars.
Hardware margins are tiny. Most companies, including Apple, don’t make their money on hardware. They make almost all their money on ad revenue, data collection, and subscriptions.
Someone might get a new phone once every 1-2 years and make Apple ~$50-100 one time, if that, but they likely had to pay for an employee to sell it to you and for the store to be open for you to buy it.
Compare that to the nearly 100% profit on every digital service you pay for, such as Apple Music/TV.
I see it going one of three ways.
- Fake and gay
- The phone was beat to shit and Apple didn’t feel comfortable working on it
- Had a super old model that they no longer had parts in store for.
Not defending Apple or anything, but hardware is often the last place a modern tech company makes a profit.
seeaya@lemmy.world 2 weeks ago
Apple’s actually somewhat of an exception here. They actually make most of their profit from hardware, not services. In the first half of this year, Apple has made $167 billion in product sales, and $53 billion in services sales. Their cost of sales for products was $103 billion for products, and $13 billion for services. That gives $64 billion in profit from products and $40 billion in profit from services. So about 62% of Apple’s profit comes from product sales.
Teardown reports of iPhones indicate that an iPhone 15 costs $423 to make but costs $799, giving a profit margin of about 47%. This doesn’t account for shipping though, so the actual margin will be a bit lower.
blarghly@lemmy.world 2 weeks ago
Good assessment.
Apple, in large part, is a luxury brand. Their biggest and most important advertisement is their users - people who want and can afford a glamorous, high end lifestyle, and their acolytes. So these are the people Apple caters to. If your phone is more than a year or two out of date, you are no longer a customer who functions to represent the luxury Apple brand - you are just a follower, who contributes insignificantly to the company’s revenue stream. So keeping parts on hand to repair your phone, and employees trained to do the repair, is money down the drain.
Vanilla_PuddinFudge@infosec.pub 2 weeks ago
inb4 “I got mine for ““free”” from Tmobile!”
You pay $60 for $25 service to pay off a phone that Tmobile already bought 50k units of.
You will eventually pay for it, and more.
P1k1e@lemmy.world 2 weeks ago
Says “10x that” for emphasis…under sells
(Not criticizing, just wallowing in bitter regret)
k0e3@lemmy.ca 2 weeks ago
Couldn’tWouldn’t👌
Zenoctate@lemmy.world 2 weeks ago
Even though androids phones may also face similar problems frlm OEMs, I will still just stick to android for it’s somewhat openness.
Fleur_@aussie.zone 2 weeks ago
I don’t think android has much to do with hardware but I could be wrong
Zenoctate@lemmy.world 2 weeks ago
Android is mainly an OS developed by Google. The android OEMs may do this. But due to somewhat androids openness, I can get an android phone from other OEMs which I think would do somewhat better than this
deaddigger@sh.itjust.works 2 weeks ago
Well i mean no but kinda yes. iOS 18.1 has part pairing, which means it obly works on specific hardware configurations
MightyCuriosity@sh.itjust.works 2 weeks ago
Buy fairphone!
bjoern_tantau@swg-empire.de 2 weeks ago
Fairphones suck though, if you want to fix your problems. Got a Fairphone 3 after my Nokia couldn’t be repaired. I got it explicitly to have a phone that can be repaired more easily. But you know what? The fucker refuses to break!
Rai@lemmy.dbzer0.com 2 weeks ago
My iPhone 5’s battery was fucked after 3.5 years
Went into Apple Store for first time in my life
They took phone, I walked around for a half hour
Went back, they replaced battery because it was a known issue for free
Used phone for another year before giving it to a friend
Eyekaytee@aussie.zone 2 weeks ago
yeah iphone XS, same experience, have done 2 battery replacements now no issues
joelfromaus@aussie.zone 2 weeks ago
I’ve had 3 batteries replaced in three separate phones. The closest thing to an “issue” is they broke 2 of the phones, sounds bad right?! But wait, there’s more. Since it’s the phone manufacturer and quite obviously their fault they replaced them with brand new phones of the same model. No more scratches and such. Just had to restore them from backup.
Also had a brand new phone start doing weird shit. I took a video of it doing the weirdness and went into the store. They couldn’t fault it or replicate it in any way. Still replaced because I had proof and the dude was super chill about it.
Obviously, not everyone is going to receive the same service or see having a complete new phone over a replacement battery as a positive but from my experience I can’t fault Apples service so far.
Boomkop3@reddthat.com 2 weeks ago
Not a war crime, definitely a crime tho. Legal in the usa tho
MystikIncarnate@lemmy.ca 2 weeks ago
Crime against humanity, and a crime against the planet.
WoodScientist@sh.itjust.works 2 weeks ago
Ecocide.
thesohoriots@lemmy.world 2 weeks ago
I’ve posted this before, but I took a phone in for a battery replacement. Pretty routine. They took forever and finally came back to me and said “we can’t replace your battery because we broke two screens trying to put it back together.” Listen motherfuckers, you had one job, it’s all you do all day, and you somehow had Slippy McThumbs as the technician? They then handed me a nonfunctional phone and, dead serious, asked for a good time for a call with tech support to get my phone replaced. Then took a $1000 deposit on a phone with a trade value of maybe $300 until they got the broken one. Three-ring shit show.
bunnyBoy@pawb.social 2 weeks ago
I’ve worked in a repair shop before, and we would actually do similar with specific devices. The difference with us I guess is that we wouldn’t take it for repair without you consenting to that prior to us even checking in the device. For things like the original Microsoft Surfaces, and some Lenovo laptops, they’re glued together so tightly that opening them up to fix something is basically impossible without breaking the screen that is on it.
Also with us if we took it for repair and couldn’t fix it, it either had to come back in the same condition, or we fronted the bill for a replacement.
None of this applies to phones at all though. I’d be really interested to hear what device was so difficult that they couldn’t repair it, because all current gen Samsung, Apple and Google Pixel devices are definitely repairable, as long as you have the proper software tools.
thesohoriots@lemmy.world 2 weeks ago
iPhone XS. They (the Apple Store) said “for insurance reasons” they couldn’t continue trying to put the phone together because they might break another screen.
AngryCommieKender@lemmy.world 2 weeks ago
Did you guys have a heat gun?
Cruxifux@feddit.nl 2 weeks ago
Yeah I don’t go to Apple stores with phone problems anymore. The convenience they’re supposed to represent is a bold faced lie and the people who work there are absolute morons who molest the meaning of the word “genius.”
SaharaMaleikuhm@feddit.org 2 weeks ago
It’s part of the American culture to get fisted by corpos. That is how they like it over there.
shawn1122@sh.itjust.works 2 weeks ago
You can’t even whisper criticism of capitalism / the free market or you will be labeled a filthy commie.
Try saying that the Western world has set humanity on a path towards extinction by industrializing without a meaningful thought towards sustainability and youll b) get a response of BUT CHINA CHINA CHINA CHINA (maybe a little India) BUT CHINA by people who are considered well educated and well regarded there. Its the NYT, Washington Post aka American mainstream media brainrot, it’s quite rampant.
Lemminary@lemmy.world 2 weeks ago
You can’t even whisper criticism of capitalism
Also religion and guns. I’ve been publicly mocked for it and someone I knew IRL went off on me on social media. So bizarre this land of the free.
Ilovethebomb@sh.itjust.works 2 weeks ago
That’s a nice Pepe
bestelbus22@lemmy.world 2 weeks ago
Leaving a comment in case someone can link it
princessnorah@lemmy.blahaj.zone 2 weeks ago
jaybone@lemmy.zip 2 weeks ago
Could this be any more blurry?
NikkiDimes@lemmy.world 2 weeks ago
jaybone@lemmy.zip 2 weeks ago
I can still make out some of these symbols.
echodot@feddit.uk 2 weeks ago
Now AI upscale it. Then blur it again. Let’s see how many times we can do this before it changes the text.
moopet@sh.itjust.works 2 weeks ago
A unibody phone can’t be missing parts
sorghum@sh.itjust.works 2 weeks ago
_LordMcNuggets_@feddit.org 2 weeks ago
don’t the constant updates also fry your battery over time since they’re always designed for the most recent release? never update!
chiliedogg@lemmy.world 2 weeks ago
They admitted they intentionally slowed down old phones with iOS updates.
The thing with smartphones is that they’re already good enough. Almost every app is designed to work on a 5yo phone that cost 100 bucks when it was new, so having 16 times the processing power isn’t really useful unless it results in better battery life.
muusemuuse@sh.itjust.works 2 weeks ago
Yes and no. There are two reasons this half truth refuses to die.
- IOS does this obnoxious thing after updates where it no longer trusts its index. It changed something about how the index works so rather than update the existing data to the new slightly different format, they say fuck it and reminded the entire phones data. This background process consumes battery and can last up to a week. So people notice the battery life get worse, but they never notice it getting better after the indexing stops and goes back to only noticing changes.
- Apple had a big problem a while back where their phones could draw too much power from the batteries. It was fine when new, but as the battery aged, it wasn’t able to deliver stable power to the SoC under heavy loads, making the phone unstable and crashy. So apple just limited the max power the SoC could draw on phones where the otherwise perfectly functional battery could be pushed hard enough to cause problems. It’s annoying, and they could have been more clear, but the rationale was sound. Few will notice a slightly slower phone. Many will notice a phone that suddenly powers off when playing a game.
Apple does a lot of things wrong but they also do a lot of things right. We really need to pick more rational reasons to hate on apple if we ever expect them to give a shit about our opinions.
napkin2020@sh.itjust.works 2 weeks ago
I like in South Korea. Pretty much anywhere you go there’s going to be a Samsung center. Tolerable(albeit not ideal) price, at least compared to Apple, fast(got my mobo fixed in <1h), super nice people.
I know they’re far from perfect and I’d use Pixels in a heartbeat once Google decides to sell them in South Korea but Samsung in South Korea at least, pretty impressive. If only they weren’t fucking us with higher prices and shitty Exynos chips…
Machinist@lemmy.world 2 weeks ago
So, I’ve got Samsung appliances that I deeply hate. I didn’t purchase them on purpose, they were in the house when we bought it.
If there is a power outage or brown out the control hangs on the fridge and it stops cooling. It has to be reset. To reset, you have to press two touch screen buttons. You have to hit it just right, the press has to be closely synchronized and then hold for 10sec, my girl is unable to get it.
The Samsung oven is currently sitting in the yard in a junk pile to be disposed of. Replaced that hunk of shit with a 1970s GE mechanically controlled stove. Had to replace the indicator lights and the timer unit due to age. Cooks better than the Samsung ever did.
House also came with a Samsung washer and dryer, I’m just waiting for them to do some stupid shit.
I did buy a Samsung TV, it’s decent but I am fighting a low-level enshittification war on all the ads and shit it keeps installing. It has particular features that means I don’t completely lobotomize it and keep some of the smart TV stuff.
I guess what I’m saying is that Samsung can suck my fucking balls.
QuoVadisHomines@sh.itjust.works 2 weeks ago
I had a screen die on an iphone. The guy lied and said it could not be fixed. I got a piece if shit android phone. Two years later I see the old Iphone and plugged it in. The fucking thing works.
craftrabbit@lemmy.zip 2 weeks ago
I haven’t had any such run-ins yet. When I asked them to replace my iPad’s batteries, they said that they couldn’t do it, but gave me a new iPad of the same model for CHF 100.- (which would have been the price of the battery replacement).
buttnugget@lemmy.world 2 weeks ago
I stopped reading when it said “$2000 paperweights”. You can dislike Apple for any number of reasons, but this doesn’t make sense. Its products work just fine and they run the software that’s on them.
boletus@sh.itjust.works 2 weeks ago
It becomes a paperweight once you install the software updates.
buttnugget@lemmy.world 2 weeks ago
No it does not. Anyone who refers to a functional machine as a paperweight should be involuntarily committed to a psychiatric hospital for evaluation.
Clent@lemmy.dbzer0.com 2 weeks ago
Apple hate threads don’t contain main truths.
Consumers complaining about the products they don’t buy is how they justify their choices. Literally no more complicated that than.
Like watching people who buy mega blok, complaining about how Lego sucks because mega block has a better ramps. Also, they once stepped on a Lego and they have a conspiracy theory around it.
buttnugget@lemmy.world 2 weeks ago
These are the dumbest human beings on planet Earth. Not knowing what a paperweight is and then downvoting me for pointing it out should be subject to imprisonment.
WeirdGoesPro@lemmy.dbzer0.com 2 weeks ago
This story is a lie.
bjoern_tantau@swg-empire.de 2 weeks ago
What’s next, you’re going to tell me the story is homosexual as well?!?
WeirdGoesPro@lemmy.dbzer0.com 2 weeks ago
I don’t know OP well enough, but I did work for Apple for many years, and several of these details don’t match their script at all.
morphballganon@lemmynsfw.com 2 weeks ago
Welcome to greentexts.
a_person@lemmy.world 2 weeks ago
Android ia the savior at this point, fuck google and apple tho
sys_team_chapel@lemmynsfw.com 2 weeks ago
You do know that Android is a wholly owned subsidiary of Google, right?
I agree with fuck big corporations, but Android isn’t a savior, it’s basically the only open source option for now. Google is shoving their AI into it, and you can only use the most secure version of Android, GrapheneOS, by buying a Pixel, a phone made by Google.
The better goal is for other open source OS’s to become more mainstream and have the capabilities of Android or iPhone.
leftzero@lemmynsfw.com 2 weeks ago
Android is the bastard that just rapes you and punches you in the face, unlike the other bastard, who rapes you and your cat and stabs you in the eye.
SonOfAntenora@lemmy.world 2 weeks ago
I went to an identical hole for an iphone battery. But no i’m not the greentext guy
Fleur_@aussie.zone 2 weeks ago
Shiiittt mann, these days war crimes ain’t even war crimes
rtxn@lemmy.world 2 weeks ago
Get yourself a pocket president to legitimize everything you do and crime becomes legal.