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HBO Max is removing features from my plan without reducing my price.

⁨1452⁩ ⁨likes⁩

Submitted ⁨⁨1⁩ ⁨year⁩ ago⁩ by ⁨Candybar121@lemmy.world⁩ to ⁨mildlyinfuriating@lemmy.world⁩

https://lemmy.world/pictrs/image/5389ae21-cd2f-49ee-8a9c-85236f278eef.png

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Comments

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  • reddit_sux@lemmy.world ⁨1⁩ ⁨year⁩ ago

    Shrinkflation, hitting online world too.

    That’s why I pirate. Jellyfin FTW.

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    • Wermhatswormhat@lemmy.world ⁨1⁩ ⁨year⁩ ago

      I was a long time pirate back in the day, and thinking of sailing once again. However all my old booty spots are gone. What is Jellyfin?

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      • pimeys@lemmy.nauk.io ⁨1⁩ ⁨year⁩ ago

        A great UI to stream your movie files from your TV. A bit like Plex, but open source.

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      • PM_Your_Nudes_Please@lemmy.world ⁨1⁩ ⁨year⁩ ago

        Plex and Jellyfin are two ways to host your own content. Basically, instead of streaming from a Netflix server, you’re streaming from your own server.

        Plex was the original, and Jellyfin is the FOSS alternative. In short, you run the program on a computer somewhere, and tell that program where all of your media is stored. It’ll scan your media depending on the library type (movies, TV shows, music, etc,) automatically pair it with the appropriate metadata, and make it available for streaming via the computer.

        You can combine this with the *arr suite (Radarr, Sonarr, etc) to have your torrent client automatically download new content as it comes out. Basically, the appropriate *arr program listens for when new content gets released, then automatically tells your torrent client to search for that content (based on specific rules like language, bitrate, capture method, etc) and download it automatically. This pairs nicely with Plex/Jellyfin because you can use automatic torrent management to drop the files directly into the right folders for your server to scan and make available.

        It does have a few drawbacks. One of the most annoying is port forwarding. Lots of VPNs have stopped offering port forwarding, because some creeps figured out how to use it to share/trade CSAM anonymously. But Plex and Jellyfin require an open port in order to be made available outside of your network, and you don’t want to run the server+torrents without a VPN. Some VPNs allow port forwarding, but randomly assign the port every time you connect. So it may work fine for a while, but will require occasional attention when that port changes.

        There’s also the issue with needing a computer that’s turned on all the time. Some people (like myself) just run it on their home desktop. But that means I needed to set up Wake On LAN to be able to boot my computer up remotely, or just be okay with letting it idle all the time and never sleep. Personally, I chose to enable WOL, so I just remote into my network and send a magic packet before trying to stream. But that’s an extra step some people won’t want to do every time. If you have an old computer sitting around gathering dust, it can be a great weekend project.

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      • Mr_Blott@lemmy.world ⁨1⁩ ⁨year⁩ ago

        Tbh, all you need nowadays for most stuff is Qbittorrent and 1337x.to

        Download speeds are such that a 1.5gb film takes about a minute to download (in Europe, not sure about third world countries lol)

        If you need something more obscure, look up how to add the search engine to Qbittorrent

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      • Selmafudd@lemmy.world ⁨1⁩ ⁨year⁩ ago

        I’m like you, hadn’t pirated outside of games since early 2000s and just started again. Wait until you see the shit we have now, it’s mind-blowing how far it’s come.

        And with Jellyfin if you have the upload speeds you can even host for family etc, so anyone sharing your Netflix now can just login to your Jellyfin server, for them it will be a comparable experience.

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      • SpaceNoodle@lemmy.world ⁨1⁩ ⁨year⁩ ago

        It’s like Plex, but with fewer features and a worse interface.

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      • SpeakinTelnet@sh.itjust.works ⁨1⁩ ⁨year⁩ ago

        There’s now a whole ecosystem of applications to streamline the download of series (sonarr) and movies (radarr) using torrents or Usenet (prowlarr). Pair those with a good player like Jellyfin or Plex and you have a nice media center that for sure won’t stop working everytime your family tries to watch a movie…

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      • KinNectar@kbin.run ⁨1⁩ ⁨year⁩ ago

        @Wermhatswormhat

        Check out Stremio, if you are used to streaming services it is the best equivalent.

        @Candybar121 @reddit_sux

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      • Decoy321@lemmy.world ⁨1⁩ ⁨year⁩ ago

        jellyfin.org

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    • lupec@lemm.ee ⁨1⁩ ⁨year⁩ ago

      Add the *arr apps into the mix and you get super low effort pirating, legit changed my life when I set it all up lol

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      • foofy@lemmy.world ⁨1⁩ ⁨year⁩ ago

        Sorry, what are the *arr apps? Not familiar with that stuff…

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    • helios@social.ggbox.fr ⁨1⁩ ⁨year⁩ ago

      I’ve tested jellyfin this week on my dedicated server. It’s cool but most of my files need transcoding to be played on the browser, which my weak server CPU cannot handle. The best option I found to stream any file format without eating up all server resources on this machine is to set up a simple nginx server with autoindex streaming the files to VLC. I use the “Open with VLC” browser extension to quickly open the links. Playback performance is quite good (scrubbing is fast) and everything plays well.

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      • reddit_sux@lemmy.world ⁨1⁩ ⁨year⁩ ago

        Cool

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    • kratoz29@lemm.ee ⁨1⁩ ⁨year⁩ ago

      I like Plex and Real Debrid too.

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    • Wermhatswormhat@lemmy.world ⁨1⁩ ⁨year⁩ ago

      On it’s like Plex.

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    • snausagesinablanket@lemmy.world ⁨1⁩ ⁨year⁩ ago
      [deleted]
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      • reddit_sux@lemmy.world ⁨1⁩ ⁨year⁩ ago

        It helps me organize what I download. I m trying *arr softwares now for content.

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  • dinckelman@lemmy.world ⁨1⁩ ⁨year⁩ ago

    Piracy always rises up from service issues. This is a service issue

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    • s1nistr4@lemmy.world ⁨1⁩ ⁨year⁩ ago

      The trick is to pirate everything first and if it’s good then pay money afterwards to support the creators

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      • CalicoJack@lemmy.dbzer0.com ⁨1⁩ ⁨year⁩ ago

        And as an added bonus: If I buy the blu-ray, I don’t need to keep the massive 4k remuxes on my server. It’s a win-win.

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    • DAMunzy@lemmy.dbzer0.com ⁨1⁩ ⁨year⁩ ago

      Piracy is a service issue. - GabeN

      • Einstein
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  • adamantris@lemmy.dbzer0.com ⁨1⁩ ⁨year⁩ ago

    and then all corporations go suprise pikachu face when piracy is on the rise :O

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    • Quills@sh.itjust.works ⁨1⁩ ⁨year⁩ ago

      “Piracy is growing back!? How?? We had prattically killed it with our optimal services haven’t we??”

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      • HawlSera@lemm.ee ⁨1⁩ ⁨year⁩ ago

        Do what you want cuz a pirate lives free, you are a pirate.

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      • NotMyOldRedditName@lemmy.world ⁨1⁩ ⁨year⁩ ago

        You know, I can actually see this happening and them not understanding why its climbing. I’m sure you could make a great comedy sketch out of it.

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    • m3t00@lemmy.world ⁨1⁩ ⁨year⁩ ago

      like retail suddenly writing off large chunks to ‘theft’ coinciding with move to self checkout. surprise

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  • radioactiveradio@lemm.ee ⁨1⁩ ⁨year⁩ ago

    HBO MIN

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    • Viking_Hippie@lemmy.world ⁨1⁩ ⁨year⁩ ago

      HBO MID at most

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    • Tugboater203@lemmy.world ⁨1⁩ ⁨year⁩ ago

      I came back in here just to up vote this. Perfect!

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  • LillyPip@lemmy.world ⁨1⁩ ⁨year⁩ ago

    I’m old enough to remember when GBI was bes and their entire point was you paid for cable so you wouldn’t have ads. That was their business model.

    Then sometime in the late 80s or early 90s (I dunno, that decade’s kind of a blur) I think they started sneaking ads in between shows, but not in the middle of shows. But you were paying a higher price, with a few ads. Then they started showing ads to everyone, and still making you pay. I’m still salty about that.

    This was always going to happen. They’ll compound paying PLUS ads, and you’ll like it, because what choice do you have if all services doing it?

    Fuck them all . 🏴‍☠️

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    • Sciaphobia@lemm.ee ⁨1⁩ ⁨year⁩ ago

      what choice do you have if all services are doing it?

      I can think of a thing or two.

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    • Marin_Rider@aussie.zone ⁨1⁩ ⁨year⁩ ago

      in Australia that was the whole selling point of foxtel when it launched. these days it has more ads than free to air TV and still costs like $60 a month for the basic package. most people only use it for sport

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      • LillyPip@lemmy.world ⁨1⁩ ⁨year⁩ ago

        Great example , thanks! Yeah, same thing.

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    • Kecessa@sh.itjust.works ⁨1⁩ ⁨year⁩ ago

      Most cable TV channels still had ads, the revenue generated from subscribers would never have been enough to cover otherwise.

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      • LillyPip@lemmy.world ⁨1⁩ ⁨year⁩ ago

        In the early days they didn’t; that was the whole point of them. You paid a subscription specifically not to have ads like free broadcast television did.

        It only lasted like a decade, but it was their whole selling point.

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      • bustrpoindextr@lemmy.world ⁨1⁩ ⁨year⁩ ago

        Your link literally states you’re wrong…

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    • nephs@lemmy.world ⁨1⁩ ⁨year⁩ ago

      Paying customers attention is so fucking valuable. People pay for something, maybe if we add ads they will pay for more things!

      And most people are surprisingly not bothered by ads. So… Just criminalise the people that are, and there you go, infinite money making machine.

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  • Agent641@lemmy.world ⁨1⁩ ⁨year⁩ ago

    Thank you for being a loyal subscriber. Please hold still while we fuck you

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  • rockSlayer@lemmy.world ⁨1⁩ ⁨year⁩ ago

    “Thanks for the money, fuck you”

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    • Candybar121@lemmy.world ⁨1⁩ ⁨year⁩ ago

      They must think so little of me, as if I’m grateful for this?

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    • makyo@lemmy.world ⁨1⁩ ⁨year⁩ ago

      This is it isn’t it? I’d complain and cancel but they don’t care about how I feel.

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      • Candybar121@lemmy.world ⁨1⁩ ⁨year⁩ ago

        maybe or maybe not. but they do care where you spend your money

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  • Aux@lemmy.world ⁨1⁩ ⁨year⁩ ago

    Cancel it, problem solved.

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  • Darth_Vader__@lemmy.world ⁨1⁩ ⁨year⁩ ago

    what they do is lure you in with unsustainable prices and once they got established slap you with real price. Because for the real price you wouldn’t find it worthy in the first place. But now that you enjoy it it’s more likely you’ll pay more than what you might initially do

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    • PrinceFidget@feddit.uk ⁨1⁩ ⁨year⁩ ago

      Man, they really are like drug dealers…

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  • ZzyzxRoad@sh.itjust.works ⁨1⁩ ⁨year⁩ ago

    So right after I signed up at the beginning of this year, they switched from HBOMax to “Max.” I paid for a year in advance, and of course when I signed up there was nothing about them switching to a new brand. All of a sudden it was full of trash reality shows and ID Discovery true crime. I have no idea what possessed them to do that.

    Then once it switched over I stopped being able to stream any new HBO shows on mobile and customer service won’t refund me any amount. Not that I can even communicate with them effectively. It’s all “chat” with AI or people who have no idea what I’m saying. Half the shows still won’t play on mobile for me.

    TL;DR I paid for a year of HBO. They changed their selection a few months in. I lost mobile access to a bunch of their shows. And now I’m losing even more features before the year is up. That’s quite literally not what I paid for.

    How exactly is any of that legal? Genuine question. What about the Federal Trade Commission? Isn’t there fucking anybody regulating these corporations in the US?

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    • Dran_Arcana@lemmy.world ⁨1⁩ ⁨year⁩ ago

      Ask them for a refund, in writing, document everything, and if they refuse, take it to your state’s AG office. Obviously I can’t speak for every state, but mine has slapped around whirlpool when they refused to fix a defective fridge, dell when they refused to replace a monitor with dead pixels, etc. I’ve never had a bad experience. It’s amazing how a letter from your local AG’s office will suddenly make companies be less shitty to you.

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      • bradorsomething@ttrpg.network ⁨1⁩ ⁨year⁩ ago

        Letter to your state insurance investigation board also help claims magically settle faster

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    • CosmicCleric@lemmy.world ⁨1⁩ ⁨year⁩ ago

      How exactly is any of that legal? Genuine question. What about the Federal Trade Commission? Isn’t there fucking anybody regulating these corporations in the US?

      There are government websites you can report this to, though I do not know what effect that will have.

      IANAL, but my understanding is that if you paid for a year for a certain set of services they have to give you those services for the whole year, or refund you your money.

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      • Chocrates@lemmy.world ⁨1⁩ ⁨year⁩ ago

        They also likely claimed during the merger that it wouldn’t effect customers. Of course we knew that was a lie.

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    • CH3DD4R_G0BL1N@sh.itjust.works ⁨1⁩ ⁨year⁩ ago

      If you paid for a service you were not rendered, presumably with a credit card, and attempted remediation with the company, hopefully in writing or recorded in some form, you can do a charge back with your credit card.

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    • ohlaph@lemmy.world ⁨1⁩ ⁨year⁩ ago

      I had purchased a year in advance last fall and when it switched over, it only didn’t play on m9bile for me for a week, then I was able to stream on mobile regularly. However, with their changes, I chose not to renew my subscription. Their quality is degrading quite a bit, it was no longer worth it.

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  • danc4498@lemmy.world ⁨1⁩ ⁨year⁩ ago

    Don’t worry, they’ll raise those prices very soon.

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  • HawlSera@lemm.ee ⁨1⁩ ⁨year⁩ ago

    I have never seen a company actively promoting that they have less to offer. Jesus Christ will capitalism please just come to a crashing halt already

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  • highfiveconnoisseur@lemmy.world ⁨1⁩ ⁨year⁩ ago

    Time to start sailing the high seas!

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    • kWazt@lemmy.world ⁨1⁩ ⁨year⁩ ago

      Hehe, “start”

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  • rob_t_firefly@lemmy.world ⁨1⁩ ⁨year⁩ ago

    “I am altering the deal. Pray I don’t alter it any further.”

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  • BoiLudens@lemmy.world ⁨1⁩ ⁨year⁩ ago

    Ja I got the email today, and I’m like, what new features? This is anti new features.

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    • Candybar121@lemmy.world ⁨1⁩ ⁨year⁩ ago

      if you want to try your luck, I suggest contacting their customer support to notify them of this issue. I did too.

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      • wildginger@lemmy.myserv.one ⁨1⁩ ⁨year⁩ ago

        Did you cancel during that call?

        Because they put your concerns in a furnace, if you didnt.

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      • KnightontheSun@lemmy.world ⁨1⁩ ⁨year⁩ ago

        And what did that do for you?

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  • FeetinMashedPotatoes@lemmy.world ⁨1⁩ ⁨year⁩ ago

    The number of apps I just stopped using because of this shit is ridiculous. I feel most bad for older customers who probably don’t realize they’re losing features and paying more for their subscriptions. They probably don’t know how to properly sail the high seas either so they don’t have a choice when wanting to watch their favorite shows. Oh well fuck it, Max can keep this up until they want to join Netflix up on the dusty shelf of bullshit streaming services that can suck my dick.

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    • iheartneopets@lemm.ee ⁨1⁩ ⁨year⁩ ago

      Now that I’m canceling Max, I’m basically just left with Crunchyroll and Shudder as streaming services. They’ve all become so shit, I couldn’t stomach giving them any more money.

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  • quams69@lemmy.world ⁨1⁩ ⁨year⁩ ago

    Yo ho ho and a bottle of fuck corporations

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  • ohlaph@lemmy.world ⁨1⁩ ⁨year⁩ ago

    Digital shrinkflation.

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  • Frenky_Fisher@lemm.ee ⁨1⁩ ⁨year⁩ ago

    “Thank you for being a loyal Max customer”

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    • madcaesar@lemmy.world ⁨1⁩ ⁨year⁩ ago

      Meanwhile the trusty pitate has none of these problems lol

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  • Chocrates@lemmy.world ⁨1⁩ ⁨year⁩ ago

    Got this too, I am pissed, though it won’t really effect me. May look into sailing the seas again.

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  • dependencyinjection@discuss.tchncs.de ⁨1⁩ ⁨year⁩ ago

    Love that it says “Thanks for beings a loyal Max Subscriber” then goes on to imply but fuck you and your loyalty.

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  • ZombiFrancis@sh.itjust.works ⁨1⁩ ⁨year⁩ ago

    Shrinkflation isn’t just for meatspace products.

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    • Bakkoda@sh.itjust.works ⁨1⁩ ⁨year⁩ ago

      Heh, meatspace

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  • erranto@lemmy.world ⁨1⁩ ⁨year⁩ ago

    When contracts don’t include prices

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  • eezeebee@lemmy.ca ⁨1⁩ ⁨year⁩ ago

    Thank you for being a loyal Max subscriber

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    • Candybar121@lemmy.world ⁨1⁩ ⁨year⁩ ago

      Like this is a gift from them?

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  • max@feddit.nl ⁨1⁩ ⁨year⁩ ago

    As a Max, I do not endorse this. Also, yarr.

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  • xenoclast@lemmy.world ⁨1⁩ ⁨year⁩ ago

    Yarr? Yarr. Yarrr!!

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  • SCmSTR@lemmy.blahaj.zone ⁨1⁩ ⁨year⁩ ago

    Stop giving them money then?

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    • Candybar121@lemmy.world ⁨1⁩ ⁨year⁩ ago

      AT&T includes the subscription with their cellular package, so they claim its “free”. I’m also not the head of the account.

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      • Chr0nos1@lemmy.world ⁨1⁩ ⁨year⁩ ago

        Honestly, that’s the only reason I have Max, because it’s “free” with my cell plan. If I was paying for it, I would have cancelled it a long time ago. I almost never use it

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      • phillaholic@lemm.ee ⁨1⁩ ⁨year⁩ ago

        Can’t imagine that’ll last much longer since AT&T sold them.

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  • Fades@lemmy.world ⁨1⁩ ⁨year⁩ ago

    They’re just trying to save you money!! Encouraging you to quit their fuckin scam and sail the seas

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  • XEAL@lemm.ee ⁨1⁩ ⁨year⁩ ago

    Holy shit, shrinkflation on a streaming service

    Urge to kill rising…

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  • CrowAirbrush@lemm.ee ⁨1⁩ ⁨year⁩ ago

    I’d give them a call: “i don’t mind these changes for 65% of the previous fee, unless you want me to cancel right here right now”.

    See if they are willing to compensate, if not just cancel and yarr matey.

    It’s just entertainment in the end, nothing we can’t live without or have loads of replacements available.

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