My friend got hacked and of course microsoft will not even try to help

Submitted ⁨⁨3⁩ ⁨weeks⁩ ago⁩ by ⁨orochi02@feddit.org⁩ to ⁨mildlyinfuriating@lemmy.world⁩

https://feddit.org/pictrs/image/1fd39482-0850-48f3-a5e4-4323441010d7.jpeg

Just me venting:

So I noticed I was getting spammed with crypto Shit on discord. Turns out my friends hotmail got hacked. He didnt have Access to the Account no more and turned to microsoft. Their response was just straight up bullshit because I am so sure that they can try harder but chose not to.

Yes its not unexpected but seeing it Live is a whole another level of disgusting Business practices. Especially the Part where They Tell him that he should buy minecraft again instead of offering a key or something like that. I know That They cant access one Drive really Unless they have a backdoor key but still straight up scummy to Tell him Theres nothing they can do regarding his Account and that his onedrive data is lost.

source

Comments

Sort:hotnew top

hemmes@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
I don’t know I’m not buying this whole thing.

My company is a Microsoft partner, we deal with all types of issues and requests including account hacking and lockouts. This just doesn’t read like a Microsoft customer support email. It reads more like a scammer actually.

The first paragraph sounds strange and not how they would typically start an investigation response.

They can, and have, recovered full access to our customers’ data in such an event, so weird to say they can’t.

even our engineers cannot retrieve them.

That just reads very strange. They don’t talk like that.

Then the final line with “Sincerely,” improperly indented looks like classic scammer text alignment.

And they wouldn’t sign it as “Microsoft Customer Support”. It would be signed with the agents name and wouldn’t be finite. Their ticketing system places footers that instruct the user to reply to the email for continued support.

This message looks bogus to me.

source
- luciferofastora@feddit.org ⁨2⁩ ⁨weeks⁩ ago
  I’m happy to jump on the MS hate train, but yeah, this doesn’t read like a genuine email. I’m pretty sure last time I had to deal with their support, I gave myself a black eye facepalming too hard at some “We hope that this could help” default phrase at the end of a mail telling me they couldn’t. If nothing else, they’ve got their corporate-brand professional politeness on point.
  
  source
- dan1101@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
  Yep this is the scammer that stole the account and they just want to keep it.
  
  source
- SaraTonin@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
  Oh come on! I’m sure that all genuine Microsoft support emails start with “Greetings [customer name]”…
  
  source
- snf@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
  There’s also the weird line spacing change in the last paragraph
  
  source
- orochi02@feddit.org ⁨2⁩ ⁨weeks⁩ ago
  I found the identation weird too but ig we are all just human and maybe someone was tired. Besides that I got the screenshot from my friend
  
  source
  - SaraTonin@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
    There’s no way Microsoft support hand-writes each email. This would be a form letter, written by corporate, which they then insert relevant details in to.
    
    source
    -> View More Comments
  - curbstickle@anarchist.nexus ⁨2⁩ ⁨weeks⁩ ago
    Not how that works.
    
    Your friend is continuing to be scammed if they are communicating with this account.
    
    source
webghost0101@sopuli.xyz ⁨3⁩ ⁨weeks⁩ ago
They 100% can verify a linked Minecraft account and transfer it, or provide a new key.

They just won’t.

I also bet if the US intelligence agencies ask those engineers suddenly have ways to help. Microsoft holds the keys.

source
- clif@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
  They will, however, ask you for the account info/receipt to recover it. When you reply, a different help desk person will reply asking for that info you just sent. When you reply, a different help desk person will reply asking for that info you just sent. When you reply, a different help desk person will reply asking for that info you just sent.
  
  … I got to five replies (in a chain, with history and all requested info attached) before I gave up. Just another reason I hate microsoft
  
  source
- Dran_Arcana@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
  If you can do a password reset and not lose data, it means the data was encrypted with a key that wasn’t your password. This is either a scam or a lie.
  
  source
Danitos@reddthat.com ⁨3⁩ ⁨weeks⁩ ago
Story time: I once saw a betting page claiming to giveaway free Dota 2 skins. I wanted to take a chance, but smelled the sketchyness, so I logged in with a secondary account that I used that only had a free NSFW game.

Unexpectedly, after I logged in, they inmediately changed the password and the email associated, and probably tried to steal any skin I had; since this secondary account had none, I didn’t lose anything.

I contacted Steam support, told them what happened with proof that I’m the owner of the previous email. They verified the situation, and I had my account back less than 48 hours after being “scammed”. All of this in an account that literally only had a free porn game.

The massive difference between and what your friend is dealing with Microshit is crazy.

source
- Bronzebeard@lemmy.zip ⁨2⁩ ⁨weeks⁩ ago
  I had my steam account broken into once. Someone liquidated a bunch of random TF2 collectible shit (I wasn’t a collector or anything, so it was mostly the basic unlocks), sold it all for cheap in the auction, and bought a ton of random common cards from one specific account.
  
  Stream refused to reverse the sales, it give me the money from the sold stuff back, even thought it was incredibly obvious which account stole it all. They’re not as helpful as they claim
  
  source
  - Trainguyrom@reddthat.com ⁨2⁩ ⁨weeks⁩ ago
    My gut instinct is they’re great about account access problems because that can lose a customer for life but not so much for the marketplace because the skins marketplace freaking prints money for them while others interface with it to use it for money laundering and illegal gambling. People Make Games did a really good deep dive into the subject and how it enables literal children to become addicted to gambling, and there really isn’t any resources or safetynets set up for children who are addicted to gambling real money for virtual video game items because that’s just not a thing most people realize exists at all!
    
    source
  - Danitos@reddthat.com ⁨2⁩ ⁨weeks⁩ ago
    Did they give you your account back?
    
    My underestanding is that they can’t reverse market sales as it is a problem that quickly gets out of control. What happens if one of those items were already sold to another innocent third person? What if said person also traded them? How can they know you did not scam the person after a fair trade? etc.
    
    source
    -> View More Comments
Nurse_Robot@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
This is absolutely, 100% a fake or scam email. This email did not come from Microsoft.

source
- orochi02@feddit.org ⁨2⁩ ⁨weeks⁩ ago
  Found that sus too but thats what he sent me idk. Also is it really that unbelievable that ms will be too lazy to help someone get their account back?
  
  source
  - brown567@sh.itjust.works ⁨2⁩ ⁨weeks⁩ ago
    It’s that unbelievable that an email from Microsoft support would contain this much relevant explanation about the issue
    
    source
  - BussyCat@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
    It’s not lazy. They put a key on the vault with only a single key that can open it and gave that key to your friend. your friend then either gave that key away (got phished), made a bunch of copies of it and left them around town (reused passwords), or the rarest option he let a maintenance guy in who swiped it (installed spyware). None of that changes the fact Microsoft doesn’t have another key, but considering how that email is written it looks like another phishing attempt…
    
    source
  - Nurse_Robot@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
    Ask your friend to show the email address this came from
    
    source
comador@lemmy.world ⁨3⁩ ⁨weeks⁩ ago
Microsoft is rather inept as a company and always has been, so this action sincerely doesn’t surprise me.

Quit buying MicroIndiaSoft products.

source
- orochi02@feddit.org ⁨3⁩ ⁨weeks⁩ ago
  Mc is such a good game tho😞
  
  source
  - Lyra_Lycan@lemmy.blahaj.zone ⁨2⁩ ⁨weeks⁩ ago
    Let your friend know to get Freesm Launcher. Its a fork of Prism Launcher, which is designed to give you easy control over multiple accounts and multiple instances, and Freesm in particular was made to remove the requirement for a M$ account.
    
    I highly recommend purchasing directly from minecraft.net at least once, because despite the bastard publisher, Mojang do deserve the profit of the sale, whatever they get after M$ and payment processors take their share.
    
    source
    -> View More Comments
NeatNit@discuss.tchncs.de ⁨3⁩ ⁨weeks⁩ ago
I call bullshit. I hate Microsoft as much as the next guy, but this seems fake to me.

source
- SaltySalamander@fedia.io ⁨2⁩ ⁨weeks⁩ ago
  Because it is. This is ragebait.
  
  source
- twinnie@feddit.uk ⁨3⁩ ⁨weeks⁩ ago
  Sounds kinda like MS could tell the account wasn’t being used anymore and decided to kill it off rather than leave it to get hacked again. Still, it’s scary to think that MA might delete my account and I’d lose all my online backups. My daily photos are backed up on there.
  
  source
  - Lyra_Lycan@lemmy.blahaj.zone ⁨2⁩ ⁨weeks⁩ ago
    That’s why a lot of folk - okay a tiny amount of dedicated folk - are switching to open source alts or self hosting their own to maximise privacy and actually own their digital media, while keeping some of the comforts of modern technology.
    
    I use a basic SMB shared drive as my own ‘cloud’, and (Android) FolderSync to periodically sync my phone’s folders to it. I then back up that folder to a memory stick. But I’ve been experimenting with something that gives you the true UX of a cloud service - NextCloud. It’s good.
    
    Microsoft has been making a lot of anti-consumer moves recently, so it feels even more necessary to cut off dependency to them and the other giant megacorps.
    
    source
- orochi02@feddit.org ⁨3⁩ ⁨weeks⁩ ago
  Wym? The Post or That They cant help?
  
  source
  - NeatNit@discuss.tchncs.de ⁨2⁩ ⁨weeks⁩ ago
    The post. The email in the screenshot.
    
    source
    -> View More Comments
Quexotic@infosec.pub ⁨2⁩ ⁨weeks⁩ ago
So, to summarize: “someone broke our security and so we’re forbidding YOU access to YOUR data.”

Sounds about capitalist.

source
- egrets@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
  “You fell for a phishing scam and hadn’t enabled two-factor authentication” is more likely, followed closely by “You used the same password for another service/platform that got compromised”.
  
  Microsoft are being unhelpful here and deserve to be criticised, but the fault for the “hack” is almost certainly the responsibility of the user.
  
  source
  - orochi02@feddit.org ⁨2⁩ ⁨weeks⁩ ago
    I agree, I think it was his fault ofc but microsoft is being totally unhelpful and anyone can fall for scam
    
    source
CallMeAnAI@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
I’ve actually reset plenty of accounts. You need to send cc info and proof of identity.

I don’t believe this happened.

source
Epzillon@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
“Backup your files in our solution, it’s so safe and secure!”

immediately deletes everything at any minor inconvenience

“Please give us more money! Again!”

source
WraithGear@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
i mean, the info is already in the wrong hands. now it’s ONLY in the wrong hands.

source
bitwolf@sh.itjust.works ⁨2⁩ ⁨weeks⁩ ago
I have two outlook accounts.

One is old and constantly deals with theft attempts.

But they never work because I have a passkey guarding the account.

MS doesn’t let you completely disable password login. So the thiefs keep trying. Unfortunately for me. That means every time I want to access the account I have to reset my password.

Not because they guessed my password, but because they tried to giess my password. You know a completely normal occurrence.

source
- orochi02@feddit.org ⁨2⁩ ⁨weeks⁩ ago
  Actually they do let you disable it from what i’ve seen. Check again if you still want that
  
  source
  - bitwolf@sh.itjust.works ⁨2⁩ ⁨weeks⁩ ago
    Oooh thank you I’ll take a look
    
    source
NutinButNet@hilariouschaos.com ⁨3⁩ ⁨weeks⁩ ago
This right here is just one of the many reasons why going all in on digital fucking sucks.

Multibillion dollar company acknowledges that your account was accessed & security settings were changed by an unauthorized party but refuses to transfer purchases from that account that is now closed to a new account you set up.

Fucking horseshit.

I can understand data being locked away. It sucks, but too much liability to release to anyone. But products they still sell and you paid for? Fuck you mean I have to create a new account and buy that product again?!

source
a4ng3l@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
I’d be curious to see where that links to create a new account takes you to… probably toward htt//youdumbfuck.lol

source
cerebralhawks@lemmy.dbzer0.com ⁨2⁩ ⁨weeks⁩ ago
They tell you to just pay again because most people will. Most people will just roll over and put up with their shit.

Not that I care about Minecraft, but it’s been out like 15 years and it hasn’t come down in price. What are they still paying for with its sales? It’s straight profit at this point. They could comp the guy a key and they would lose absolutely nothing and only gain goodwill, but they know people are hooked on it and will just pay again. Or at least enough people will just pay again to cover the few who won’t.

If your x86-64 machine still runs well, dump Windows and put Linux on it. If it’s starting to show its age, consider the Mac mini. $500 gets you a lot of power. If you do buy another machine capable of running Windows, don’t buy a pre-built one that comes with a Windows license. Either build, or find a seller that doesn’t include the OS or doesn’t include a Windows license. Hell, even consider a used business workstation. They’ll take the volume license for Windows off of it (it probably wasn’t capable of running Windows 11) and you can put Linux on that. If you’re intimidated by Linux, Mac is super easy, but the truth is… so is Linux. Start with Ubuntu, it’s dead simple, and if you really like the way Windows looks and feels, start with something running KDE. I recommend Kubuntu (Ubuntu with KDE instead of GNOME) but Linux Mint is pretty popular too, and that uses KDE by default. And KDE is more than “the Windows-like frontend.” It’s actually a lot nicer than that.

source
- dependencyinjection@discuss.tchncs.de ⁨2⁩ ⁨weeks⁩ ago
  I mean Minecraft still gets regular updates so can’t see that it not being discounted is a problem.
  
  Factorio has never been discounted and people are happy with that, I play both and i am happy with both.
  
  Note I’m not commenting on Microsoft’s decision here as frankly I don’t understand it and whether they have an abundance of caution as they don’t know if this person actually owns the account. But morally I think they should just give the dude a new copy of Minecraft as it costs them nothing really.
  
  source
__siru__@discuss.tchncs.de ⁨3⁩ ⁨weeks⁩ ago
Slightly off topic, but is there still no viable Minecraft fork?

source
- falcunculus@jlai.lu ⁨3⁩ ⁨weeks⁩ ago
  There is Luanti with the VoxeLibre plugin.
  
  source
  - orochi02@feddit.org ⁨2⁩ ⁨weeks⁩ ago
    Honestly let the hate come on but I tried it once and I was really surprised how popular it is Here on lemmy because when I tried it out (ok to be fair I only gave it a few minutes) it felt janky and unpolished. I See the potential but voxelibre did not feel like a good Mc Alternative.
    
    It is free, yes but its supposed to be mature and even back then when minecraft was a Hobby project it didnt feel that bad 💀
    
    Did I have to install extra mods? I think the UI and UX really just didnt Click for me as I was spoiled from minecraft
    
    source
    -> View More Comments
- _cryptagion@anarchist.nexus ⁨2⁩ ⁨weeks⁩ ago
  because Minecraft is not FOSS and nobody wants to risk being sued. you can make a clone, but you can’t legally fork Minecraft.
  
  source
- A_norny_mousse@feddit.org ⁨2⁩ ⁨weeks⁩ ago
  Not sure if fork or reimplementation, but Minetest is in almost all Linux distro’s repositories. There’s plugins and plenty of community servers.
  
  source
WhyJiffie@sh.itjust.works ⁨2⁩ ⁨weeks⁩ ago
encrypted onedrive? what? press X to doubt. how do they do image recognition on uploaded images, then?

source
- punchmesan@lemmy.dbzer0.com ⁨2⁩ ⁨weeks⁩ ago
  Most of such scanning would typically happen at the time of upload before it gets encrypted.
  
  source
  - ChaoticNeutralCzech@feddit.org ⁨2⁩ ⁨weeks⁩ ago
    They probably also store cryptogrphic and neural hashes of the files to compare later if new CP gets identified.
    
    source
  - WhyJiffie@sh.itjust.works ⁨2⁩ ⁨weeks⁩ ago
    I rarely use onedrive and I’m not logged in in any client normally. a few years ago I checked some files through firefox and learned that search also searches in image content, even though I stopped using the service before AI tech became available.
    
    source
lilmookieesquire@lemmy.today ⁨2⁩ ⁨weeks⁩ ago
Is that email from Microsoft or is it from rnicrosoft?

source
BarneyPiccolo@lemmy.today ⁨2⁩ ⁨weeks⁩ ago
They are protecting your personal date by not allowing the only person who should be able to access it?

source
- some_kind_of_guy@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
  Yes, data must be protected from users at all costs /s
  
  source
  - BarneyPiccolo@lemmy.today ⁨2⁩ ⁨weeks⁩ ago
    Only Psychopathic Oligarchs should be responsible for our data.
    
    source
- sunbytes@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
  Maybe they’ll give it a quick scan to train their AI.
  
  As a treat.
  
  source
RememberTheApollo_@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
“We don’t want to go through the trouble of trying to verify who the legit owner is even of we think it’s you.”

source
Regrettable_incident@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
At least he got a response. A while ago I clicked on a bad link when drunk and lost control of my Facebook account. Zero response from meta. Wankers. It’s unfortunate, I’d like to delete the account as there are some unfortunate photos of me on there from way back. I guess I will forever be visible wearing my ex’s lacy underwear and gripping a can of strong cider. Ho hum.

source
- Nyxias@fedia.io ⁨2⁩ ⁨weeks⁩ ago
  Everyone should give up on getting help from Facebook. They replaced all human help with a stupid hub that doesn't answer everything.
  
  source
phoenixz@lemmy.ca ⁨2⁩ ⁨weeks⁩ ago
Fuuuuuuck do I hate corpo speak. All the fake friendlynesses and well wishes, ugh, go fuck yourself

source
1984@lemmy.today ⁨2⁩ ⁨weeks⁩ ago
That kind of corpo language… Lol. People stick with a operating system from an organisation that talks like that… I guess they love it.

source
- balance8873@lemmy.myserv.one ⁨2⁩ ⁨weeks⁩ ago
  Who is the authority you would go to for Linux issues? Like i kinda get your point but it’s a little bizarre to compare apples to trains.
  
  source
  - Cactopuses@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
    Red had is the go to on corporate, canonical has support too.
    
    But honestly, and hike I’ve seen the support argument I’ve never actually seen someone engage with MS support, on the OS level at least. Generally family ends up helping, or they go to local IT shops, I imagine it would be similar for a Linux distro.
    
    source
  - 1984@lemmy.today ⁨2⁩ ⁨weeks⁩ ago
    I dont have one… Im not sure I understand even. What authority do we need for Linux?
    
    source
    -> View More Comments
ColeSloth@discuss.tchncs.de ⁨2⁩ ⁨weeks⁩ ago
I’m in my 40’s and have always been a tech nerd. I have no personal information or pictures I don’t want to get out saved in the cloud. All of my things are only locally saved and backed up. I also keep multiple emails with different passwords and names. My Microsoft account I do have is verified for changes through a non Microsoft email address.

It would be a pain in the ass to screw with me in any major capacity. Quite frankly, I’m still surprised that the masses just accept cloud saving all their pictures and documents, just trusting Amazon or Google or Apple or Microsoft to not have security issues, especially when they’ve had so many security issues.

source
- orochi02@feddit.org ⁨2⁩ ⁨weeks⁩ ago
  Eh tbh idk if he actually uses onedrive but yea probably. Idk if it is an actual security issue either, I assume he was phished but im not sure.
  
  Your points are valid though and good on you ofc
  
  source
blinfabian@feddit.nl ⁨2⁩ ⁨weeks⁩ ago
when my MS got hacked i verified with my ID that its me and they said “yup, its you, so we’re blocking the account instead of giving it back to you”. had to buy minecraft again :(

source
mrductape@eviltoast.org ⁨2⁩ ⁨weeks⁩ ago
So they protect your data by preventing you from acces to it. Makes sense…Oh wait it makes absolutely no sense at all.

Sucks though. Are you going to buy a new license? Because the game is nice, but I would not want to give assholes like that more money.

source
WhyJiffie@sh.itjust.works ⁨2⁩ ⁨weeks⁩ ago
encrypted onedrive? what? press X to doubt. how do they do image recognition on uploaded images, then?

source