I’m pretty sure this against FCC regulations.
Unsubscribe link from their emails takes you to this. You then to sign in with email and password (I don't know my password) to manage preference. I just want all out!
Submitted 11 months ago by LazaroFilm@lemmy.world to mildlyinfuriating@lemmy.world
https://lemmy.world/pictrs/image/a1b2388b-3c4a-4414-aff6-31fc0175d3d3.png
Comments
flames5123@lemmy.world 11 months ago
beckerist@lemmy.world 11 months ago
I’ve been wondering this myself so I just went ahead and read the FCCs CAN-SPAM business compliance guide.
This is 100% a violation. As per section 7:
You must honor a recipient’s opt-out request within 10 business days. You can’t charge a fee, require the recipient to give you any personally identifying information beyond an email address, or make the recipient take any step other than sending a reply email or visiting a single page on an Internet website as a condition for honoring an opt-out request
OP could probably threaten a lawsuit and their practices will change quickly. That’s assuming the company does business in the US…
Monument@lemmy.sdf.org 11 months ago
There you have it.
When I’ve been in OP’s situation, I filed a complaint with the FCC, performed a whois lookup on their site to send emails to the abuse/spam emails of their DNS registrar and host and inspected the email headers to email their email provider’s abuse/spam account(s). I’ve not yet had cause to reach out to my attorney general’s office when I’ve had a company violate CAN-SPAM, but it’s an option.
I also make sure each company knows there’s a pending CAN-SPAM complaint. I keep it convivial, but serious. “Hey, just letting you know that one of your clients is violating your terms of service and the law! A complaint has already been lodged with the FCC. Toodeloo!”
That bit of knowledge tends to shift the interpretation of your complaint from “annoyed nerd” to “someone politely informing you that you’re going to get skull fucked by the long dick of the law if you don’t fix this ASAP”It may sound sort of excessive, but I’m a bit of a consumer rights absolutist.
thomasloven@lemmy.world 11 months ago
This made me happy. Thanks!
Dave@lemmy.nz 11 months ago
Are single page apps considered one page?
guacupado@lemmy.world 11 months ago
You must honor a recipient’s opt-out request within 10 business days.
Oh, this explain why they say “may take up to 10 business days.” Why do they have two weeks to remove a name when it can be done near-instantly? It’s not like a person is manually removing every single name that opts out.
dan@upvote.au 11 months ago
This is also why companies include their mailing address in the footer of emails - it’s one of the other requirements.
Varyk@sh.itjust.works 11 months ago
Block, report spam/phishing
westyvw@lemm.ee 11 months ago
Maybe I am ignorant, but report to who?
dan1101@lemm.ee 11 months ago
Yeah any emails that don’t have a simple Unsubscribe link, just hit Report Spam. It’s surprisingly common.
cyberpunk007@lemmy.world 11 months ago
I just report spam and block these types. It’s a them problem, not a me problem.
ObsidianZed@lemmy.world 11 months ago
If it has been particularly frustrating for me, I’ll even go out of my way to block the whole domain.
Anti_Face_Weapon@lemmy.world 11 months ago
Report spam and block. They’ve lost emailing privileges.
Wogi@lemmy.world 11 months ago
I’ve seen many a clutched pearl at the suggestion of doing this.
Fuckin, if it’s a problem for me to treat emails I don’t want like that, then they need to stop sending so goddamn many. I get maybe 5 emails a week in actually looking for, and that’s extremely generous. 5 a month would be just as believable.
I probably get 100+ emails a week.
Anti_Face_Weapon@lemmy.world 11 months ago
Think of your inbox of the garden. You must tend your garden or weeds will spring up.
iegod@lemm.ee 11 months ago
The only ones upset at your approach are the problem anyway.
funkless_eck@sh.itjust.works 11 months ago
100/week? I just checked my personal and work inboxes for yesterday (Jan 2), and recieved 93 emails.
I have had 35 so far today (its 9.30am in my time zone)
Showroom7561@lemmy.ca 11 months ago
That’s one of the most unethical ways to have users unsubscribe, and it’s done on purpose.
Companies who do that should get DOS attacked until their email infrastructure crumbles.
YoorWeb@lemmy.world 11 months ago
cupcakezealot@lemmy.blahaj.zone 11 months ago
report as spam in gmail works better :)
Mr_Dr_Oink@lemmy.world 11 months ago
It seems that the user still wants to use stub hub. They just dont want the torrent of marketing emails. Marking as spam might block emails they actually want.
isVeryLoud@lemmy.ca 11 months ago
The user says they forgot their password and don’t care, it’s unlikely they still use the platform.
mwguy@infosec.pub 11 months ago
Mark it as spam.
BottleOfAlkahest@lemmy.world 11 months ago
Are there any lawyers taking on cases like this? Cause I’d consider donating to a patreon if someone was out there fighting the good fight
slazer2au@lemmy.world 11 months ago
What standing do they have?
The spam act says they need a functioning unsubscribe link to be compliant, judging by what OP said the link worked and the company wants to verify the account before unsubscribing.LazaroFilm@lemmy.world 11 months ago
It should not ask for more information than the email address also it should be on a single page or a single email reply.
lemann@lemmy.dbzer0.com 11 months ago
Evotech@lemmy.world 11 months ago
Mark as spam. Simple
Z4rK@lemmy.world 11 months ago
This is why I use a random email for every service that I can simply turn off on my end if they don’t behave.
kameecoding@lemmy.world 11 months ago
You can also create aliases on most sites by adding a + and a suffix to your email
eg. Register with the site name
your.email+stubhub@gmail.com
And then if you get fed up just set up a filter to put everything that comes to that specific address into the trash
sebinspace@lemmy.world 11 months ago
A lot of services won’t let you use the +, and it’s also trivial to get rid of the extension with Regex.
dan@upvote.au 11 months ago
You can also create aliases on most sites by adding a + and a suffix to your email
You can never disable those aliases, though. The best you can do is write a filter that sends them to trash. With a good email alias system, you can actually disable an alias, so that emails to it just bounce back.
Many services just strip out everything at the + so I instead have a catchall account use email addresses like
sitename@example.com. For addresses that start getting spam, I add them to a config in rspamd that bounces them. (I self-host my email server)
Moonrise2473@feddit.it 11 months ago
Seems like they’re going to be blacklisted from Gmail if they continue like this. From February all mass mail directed to Gmail need to have single click unsubscribe or they’ll ban the server and reject all mail (even legit mails)
Octopus1348@lemy.lol 11 months ago
It’s called StubHub because this feels as bad as stubbing your toe.
camelbeard@lemmy.world 11 months ago
This is where you say you are living in the EU and have the right to be removed
dataprotection.ie/…/right-erasure-articles-17-19-…
Also copy paste this example letter
SendMePhotos@lemmy.world 11 months ago
I got an email that was spam/marketing for one of my accounts. This is a copy paste:
This notification email has been sent to you as part of your REDACTED benefits. You will continue to receive these benefit notification emails even if you have requested not to receive commercial emails for this account.
Needless to say, I simply called and cancelled my account. When asked why, I told them that I don’t want spam emails from them for marketing or for “benefits”.
funkless_eck@sh.itjust.works 11 months ago
Without knowing the details, it’s hard to say. Yes this could be a spam tactic but various industries have laws saying they have to contact their users/clients/customers if they make a change- e.g. your bank has to notify you of new charges.
Not a defense of someone using this to scam, but an explanation of why that language might be used if legitimate.
SendMePhotos@lemmy.world 11 months ago
It was for them having a sale and giving me an extra $50 off if I use my card.
EdibleFriend@lemmy.world 11 months ago
Recently Gmail has had a big pretty unsubscribe button at the top of all my emails like this.
worldofbirths@lemmy.world 11 months ago
This means that the sender includes a list-unsubscribe header, which is supported by a lot of email clients. Not sure if StubHub does this, but it’s worth checking.
dan@upvote.au 11 months ago
Most providers that adhere to the CAN-SPAM act should have a List-Unsubscribe header since they generally allow unsubscribing either by clicking a link or by sending an email.
MoonRaven@feddit.nl 11 months ago
Glad this is highly illegal in the European union.
soggy_kitty@sopuli.xyz 11 months ago
Doesn’t stop this happening to you though.
I send out tonnes of GDPR threats to these companies and I wonder if they go anywhere
Appoxo@lemmy.dbzer0.com 11 months ago
They will at a minimum once you forward a CC complaint to the GDPR office.
skullgiver@popplesburger.hilciferous.nl 11 months ago
[deleted]Katana314@lemmy.world 11 months ago
Not written in a direct, full, and literal sense, only because it’s difficult to legally define a login, but:
“The data subject shall have the right to withdraw his or her consent at any time […] It shall be as easy to withdraw as to give consent.”
Articles that interpret this directive also say that one expectation of this wording is that users should not need to log in. Arguably, registering by scribbling a random password is “easy”. Remembering that password later is “hard”.
vexikron@lemmy.zip 11 months ago
Set up a small raspberry pi device that is.programmed to constantly spam them with nonsense emails and give it a decent battery and casing and hide it near somewhere with public wifi.
dan1101@lemm.ee 11 months ago
If you can even find an email to spam, all you’re going to do is get the IPs of the public wifi blacklisted. Whatever department at StubHub is sending those emails will probably never even know.
IamAnonymous@lemmy.world 11 months ago
Same thing happened to me with monster jobs. I just blocked their emails.
MisterChief@lemmy.world 11 months ago
Oh monster was the worst! I signed up well over 10 years ago and had unsubscribed several times over multiple months once I found a job. They still would send emails 5 days a week. I blocked them and will never ever use them again because of their awful spam. If anyone’s curious, I did not find the job through monster.
YoorWeb@lemmy.world 11 months ago
If this was Europe you could sue them.
Honytawk@lemmy.zip 11 months ago
Never click an unsubscribe link.
They are used to confirm your email address is active, which sell for more to spammers.
ReallyActuallyFrankenstein@lemmynsfw.com 11 months ago
Some spam probably does this, some probably does not. As mentioned, tracker pixels can also confirm, but either way if the message was delivered to your inbox with no bounceback, even without opening it the sender can infer it is active.
That said, a “legit” company domain like StubHub should be safe to click on (as long as you are careful it’s not a spoofed domain) and unsubscribe.
dan@upvote.au 11 months ago
As mentioned, tracker pixels can also confirm
Good email clients block external images by default.
Great email clients let you view external images but block trackers. FairEmail does this for example.
jherazob@kbin.social 11 months ago
In EU at least they're required by law to have working unsubscribe links that actually unsubscribe you, otherwise they risk getting huge fines, i understand that in California things are not too far from this but no idea about the details
dan@upvote.au 11 months ago
This is the case across the whole US, as part of some legislation called the “CAN-SPAM act”. I think the person you’re replying to is talking about fake unsubscribe links in malicious emails.
soren446@lemmy.world 11 months ago
[deleted]swayevenly@lemm.ee 11 months ago
Disable remote content in your email settings.
dan@upvote.au 11 months ago
Just mark the sender as spam, if your mailserver is any good, it should auto block senders whom are tagged like that too much.
It’s extremely unlikely that any email provider would block a big service like Stubhub.
dan1101@lemm.ee 11 months ago
If it’s a sender you’ve done business with and just don’t want emails from any more then the courteous thing to do is use the Unsubscribe link.
NaoPb@eviltoast.org 11 months ago
What I do with these sometimes is replying to the e-mail itself with a message that has only the text unsubscribe in all caps. Might add that to the subject as well.
Sometimes it works.
chiliedogg@lemmy.world 11 months ago
You mean you like to verify that you are seeing and paying attention to their marketing emails?
Trainguyrom@reddthat.com 11 months ago
I used to manage an email queue that collected both GDPR requests and responses to marketing emails and saw a fair number of those. Many companies have it setup to forward responses to marketing emails to a support queue somewhere, but some don’t
corsicanguppy@lemmy.ca 11 months ago
Never trust anyone who thinks ‘traffics’ or ‘emails’ is a correct noun.
BrikoX@lemmy.zip 11 months ago
Look into email aliases.
proton.me/blog/what-is-email-aliasAnUnusualRelic@lemmy.world 11 months ago
You need a platinium level subscription to be able to unsubscribe. The entry level subscriptions don’t have that option. Upgrade now for a small monthly payment of 49.99!
flatplutosociety@lemmy.world 11 months ago
Only $500 if billed annually (16% savings)
LazaroFilm@lemmy.world 11 months ago
!aboringdystopia
flatplutosociety@lemmy.world 11 months ago
Only $500 if billed annually (16% savings)
Psychodelic@lemmy.world 11 months ago
I was just dealing with this infuriating issue as well! Besides marking it spam, and giving the app a bad review, I was able to wvwbtuyfibd a setting near my email address/contact info that said something along the lines of don’t email me anything - it’s really not that obvious (I remember it was just text that was underlined).
Good luck finding it! Let me know if you don’t
Gestrid@lemmy.ca 11 months ago
I was able to wvwbtuyfibd a setting
… What?
burgersc12@sh.itjust.works 11 months ago
At least it loads. Some of the links i click to unsubscribe just won’t work at all
root@lemmy.world 11 months ago
Happens to me too, but it’s usually Pihole or a browser extension
psud@lemmy.world 11 months ago
Some of those are actual spam, and their domain has been shut down due to their spamming.
Those are usually the illegal or low value adverts - dick pills and “luxury watches”
dan1101@lemm.ee 11 months ago
Yep Report Spam in that case.
Lemonparty@lemm.ee 11 months ago
Reporting as spam is your best tool. That keeps you from seeing them and hurts their deliverability which they VERY MUCH care about.
andrew_bidlaw@sh.itjust.works 11 months ago
Silly you. There’s a saw, and a chain traping your leg. You know what to do. You have one hour before your pretty thermite necklace detonate. Good luck.
viking@infosec.pub 11 months ago
Github does the same. You can’t unfollow threads without logging in.
lemann@lemmy.dbzer0.com 11 months ago
Microsoft has really messed up GitHub. Logs you out automatically if you haven’t visited in a few days, constantly asks you to verify your 2FA, and the new feed makes it extremely difficult to track engagement on your own projects.
The worst one for me is that they allow you to view your recovery keys any time - IMO this is a really bad practice, recovery keys should only be shown once after a user has set up 2FA
Probably going to move to Codeberg since I’m seeing a lot of projects making the jump over there, but the real solution IMO is a federated version control system
stepanzak@iusearchlinux.fyi 11 months ago
A few weeks ago, I got a new laptop, and GitHub just denied me logging in. I had to use the recovery code. I was extremely angry because I entered the 2FA codes right, and it always just said unable to login.
Kyoyeou@slrpnk.net 11 months ago
World of Wartank and Warship for me
ChemicalPilgrim@lemmy.world 11 months ago
Sounds like they want to be marked as spam