20+ years in various customer facing roles has shown me that customers rarely know what they’re talking about. And they are not capable of reading either. The size of any sign is inversely proportional to their ability to even notice it exists.
Ah, customer service
Submitted 23 hours ago by ickplant@lemmy.world to [deleted]
https://lemmy.world/pictrs/image/f11cee57-c34a-4795-ba4a-f438c96dec02.jpeg
Comments
halcyoncmdr@piefed.social 23 hours ago
echodot@feddit.uk 1 hour ago
Hello my account is locked out.
*Checks the account, last login was 45 days ago
Oh I see here that your last login was quite a while ago so your account has probably been disabled due to inactivity you should have received some emails about that.
Oh, I don’t read emails you should have messaged me on teams.
*Bangs head in desk
It’s an automated system, we don’t know your account is going to get locked out. There are 5,000 people at this company, no one’s going to take the time to explicitly contact you. Read your damn emails.
not_woody_shaw@lemmy.world 22 hours ago
I always assume anything written big, is also repeated in the smaller print, making the big writing safe to ignore, and therefore invisible. It works well about 0 times out of 10.
idiomaddict@lemmy.world 20 hours ago
I’ve been accused by multiple customers of lying to them about how to access our bathrooms. I have no idea what their lives are like that they assume strangers would just do that to them for no reason.
jaybone@lemmy.zip 19 hours ago
Couldn’t possibly be a problem with accessing the bathrooms then.
froh42@lemmy.world 8 hours ago
Yeah, but when you DO know the system ia totally fucked.
Calling customer service that have no cmie what they’re taking about either, pushing you through a script. One fun time my internet connection was broken and I called the provider. They walked me through all the windows settings to check if I had set up things correctly. I did run Linux, but hat set up Windows for other people so frequently that I knew how each dialog looked and how it’d respond to the failure, so I just lied. FINALLY in the end of the call that guy scheduled a reboot of my port on the provider’s DSLAM which made things work again…
(And no, not all customer service is like this. I also got amazing support of people who know what they are talking about, but they cost more for the companies than just outsourcing to the cheapest generic call center.)
echodot@feddit.uk 55 minutes ago
The level 1 agents are always useless.
I don’t know a single call centre where the level 2 agents don’t constantly complain about the utter incompetence of the level 1 agents, who appear to have never even used a mouse before.
They escalate tickets such as “the users screen is upside down”, and “callers operating system has changed to papyrus needs to be changed back”. Things that could have been fixed by both the first line service agent, and the caller, if either of them had bothered to do a 4 second Google search.
SpaceNoodle@lemmy.world 22 hours ago
Recently, I’ve had everything I’ve said be completely ignored by the person taking my call. After calling back I eventually reached someone who did listen to me and was able to take action based on what I said. Sometimes, we do know what we’re talking about.
TheHotze@lemmy.world 21 hours ago
I have a very feminine voice, and my customer service voice is even higher. In person though I look very masculine. So I get people complaining that the lady they talked to on the phone didn’t know as much as I do all the time. I am the lady on the phone.
wreckedcarzz@lemmy.world 20 hours ago
I’d call them out every single time. I worked in food service/customer service (yay I can totally clean the kitchen, take orders, delivery orders, work the front desk and phones, process payments, fix misups and upset customers, order necessary kitchen supplies/ingredients, and be the only one there in the evening for when it gets robbed, noooo problem!) and honey, they didn’t pay me even a fraction of what I needed to give a fuck. It was in a very affluent city in the states and I swear, the people on the poor side were much better decent individuals vs the absolute shitstains that expected everything on a goddamn silver platter, 5 minutes ago, every time.
It gets me all hot and bothered thinking about watching them stumble over themselves as they try to backtrack the words coming from their mouth.
Pixel_Jock_17@piefed.ca 15 hours ago
Hilarious and also sad because it’s true. I was privileged to attend a private school for a bit and the grocery store across the street had to ban the students. I also worked 2 jobs at the school so I was able to talk to a lot of the various workers there and got talking to the cafeteria manager.
He told me that the theft at the cafeteria was insane and they had cameras and could identify who was stealing. Overwhelming it was the students from the richest most wealthy families.
Some of us got there through scholarships, some of them got there through money.
FauxPseudo@lemmy.world 8 hours ago
As a two decade veteran of call centers I have had this happen to me.
yakko@feddit.uk 8 hours ago
You worked a call centre for twenty godforsaken years? What are you? Are you a golem?
FauxPseudo@lemmy.world 7 hours ago
Autistic. But close enough. I sold monthly shareware subscriptions on CDs, Highlander TV show video sets and trenchcoats, animal videos, long distance, gay men’s clothing, bedding sets, golf clubs, did tech support from the days of the Nokia through birth of the BlackBerry, iPhone, Android etc, saw the death of the Windows phones and even spent time at a defense contractor. I’m one of the most overqualified Helpdesk/CS/TS call center people ever.
Mulligrubs@lemmy.world 15 hours ago
There was a study on judges and parole hearings, and early in their shift they were much more likely to grant parole, and the closer it got to lunch time, the less likely they would grant parole.
After lunch, they were again much more likely to grand parole, but as the day wears on they are more and more strict.
Consider this an anecdote I am not going to track down the study to prove the great debate or anything I’m tired
python@lemmy.world 7 hours ago
I bet you could also see that theory in action by plotting how hostile a lammy users comments are over the span of a day haha
ZeroGravitas@lemmy.dbzer0.com 22 hours ago
Inside of you there are two wolves. Yesterday and Today.
Delphia@lemmy.world 16 hours ago
Customers are always pissed the first time you speak with them. When I have to call them I do a quick first call and let them know its immediately being worked on, ask them if theres any other information that might be helpful and Ill get back to them when I know something, they are ALWAYS better to deal with on the second call.
I do this because I can always get off the first call with “Respectfully, I’m not customer service. I’m the guy who fixes the problems and the longer I’m on this call is time I’m not fixing your problem. Now I need to go and I’ll call you as soon as I have a resolution”
People just want to be taken seriously.
Croquette@sh.itjust.works 15 hours ago
The typical customer service is 45 mins ++ of waiting on the line, to be greeted by an agent with a heavy Indian accent that will go through the script before having any chances to have a shot at maybe fixing your issue.
Lemminary@lemmy.world 8 hours ago
People just want to be taken seriously.
Had this experience yesterday. I called in to get an update and the first guy was a dry jerkoff who would cut me off in a condescending tone. The second guy said virtually the same thing as the first guy, but let me speak a bit and ask a couple of questions, and that made everything 100x better.
Delphia@lemmy.world 5 hours ago
In their defence its also a lot easier for me because I’m not in a call center, my calls arent recorded and I dont have scripts or churn times to adhere to. Customer service in a call center must absolutely be someones definition of hell.
I’ve point blank said to customers things like “Look, I appreciate that you’re upset. Please believe me that I am upset too, because I have to go ask that idiot why he did what he did, document the conversation and I guarantee you the answer wont be a clever one” and “This is definitely our fuckup, not that I should use language like that with customers but ‘mistake’ just doesnt cut it”
Bazell@lemmy.zip 23 hours ago
Self improvement was successful.
lightnsfw@reddthat.com 18 hours ago
I had that happen when I was on call once. Some guy called me at like 4am having internet problems with his laptop and I asked him like the basic troubleshooting questions and he got pissed an hung up (he had woken me up so I might have sounded bitchy but I was trying to help). Then he called back at like 11am still having problems and I got him up and running and he was like “wow thanks! the guy I talked to this morning was an asshole.”
aeronmelon@lemmy.world 23 hours ago
1st-day performance vs 2nd-day performance. 💪
finallymadeanaccount@lemmy.world 17 hours ago
So yesterday, they just phoned it in.
mojofrododojo@lemmy.world 14 hours ago
they took their meds.
Zizzy@lemmy.blahaj.zone 22 hours ago
Yeah this is accurate to dealing with customers
A_Chilean_Cyborg@feddit.cl 19 hours ago
When I worked at a spanish electric company callcenter, I had a client that called and after to discuss their energy plan and he just started in an excruciatingly fast paced rant about Pedro Sanchez while on my mind I was like “bruh I’m not even from Spain”, after that and helping him with his inquiry, he called me “too professional for this company”, again I was on my mind “thanks you but you ruined my median call time”.
Didn’t lasted that long in that callcenter, but that was one of the most bizarre interactions I had.
LaunchesKayaks@lemmy.world 19 hours ago
Life as tech support be like
WhyIHateTheInternet@lemmy.world 20 hours ago
Yeah I was also a piece of worthless shit today. Thinking about changing that today. Maybe tomorrow.
Honytawk@feddit.nl 29 minutes ago
Ah, the advantage of being bipolar