Twenty years… Ghastly and chilling. I spent just a short stint in online and phone sales at a motorcycle parts manufacturer, ten years ago. I got calls back then that I’m still annoyed about.
I feel certain that the precious store of good will towards humanity I ever had would now be deep in the red had I stayed. Not that boat insurance has been great for my mental health, but at least I get to hear fisherman’s tales without the bother of buying them beer. I turn the inherent risk of crabbing into box wine, and if it involves calling dumbass hospital billers sometimes, so be it.
titanicx@lemmy.zip 2 hours ago
And you still have to follow the script or you’ll be written up.
FauxPseudo@lemmy.world 1 hour ago
Funny thing about that. One of my jobs was with the absolutely most rigid follow the script places to have ever existed. The radio ratings. Not only could you never not follow the script verbatim but between calls you could read nothing but the handbook. Countless people must have read this thing cover to cover over the years. But, apparently, not one person had ever understood what they were reading or proof read it. I found 21 errors. And in one of those errors was a little bit of text that explicitly stated to never read the script verbatim.
In most centers the follow the script thing is for newbies. Then you don’t meet the KPI numbers and they threaten you. Then people get desperate and stop following the script. If they get results then no one cares about the script anymore. The top performers never follow the script.
And as a general rule the absolute top performer not only doesn’t follow the script but is a compulsive liar. But they get results and the returns are justified by the sales.
Except at the radio ratings place. Follow the script or die. Even if the handbook has one tiny section that says don’t follow the script.