Because they are one of the few mega companies that hasn’t shrinkflated, enshittified, or otherwise crumbled the quality of their offering. Haven’t sold out the privacy of their customer base to advertising companies, and are generally good to deal with for customers and developers.
It’s not a secret formula that no other company can learn from. It’s as simple as not being dicks IMO.
For some reason, most companies seem to grow too a certain threshold at which they sell their souls to profit and will self destruct to get more of it. Steam thankfully isn’t one of them…… yet.
TheFeatureCreature@lemmy.ca 3 weeks ago
They’re a private company and thus have resisted many of the enshittification trends that run rampant through the industry.
And also their competitors are absolutely atrocious and are completely tone-deaf to what customers actually want.
makingStuffForFun@lemmy.ml 3 weeks ago
This is exactly right. As soon as a company becomes public, it’s all over. Profits at X%, every quarter, no matter the cost. It’s the death of a company.
JillyB@beehaw.org 3 weeks ago
It doesn’t have to go public to do that. It can get sold to private equity. The original owner can pass the business to their kid who has grown up privileged and huffs their own farts. Going public is a guarantee of enshittification but it isn’t the only way.