Why would anyone doordash food from a place that already does delivery?

Submitted ⁨⁨3⁩ ⁨weeks⁩ ago⁩ by ⁨Canonical_Warlock@lemmy.dbzer0.com⁩ to ⁨[deleted]⁩

So to preface, I only really use doordash when I’m sick and I want to get food without spreading whatever I have. So I don’t open the app much. I just noticed that dominos is on the doordash app in my area. Why in the world would anyone ever doordash a dominos pizza when they already do delivery anyways? That just seems like a great way to burn a bunch of extra money for a worse service.

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slazer2au@lemmy.world ⁨3⁩ ⁨weeks⁩ ago
I wouldn’t call it being lazy but when one app already contains your payment details and is a familiar interface why go through the hassle of ordering on the restaurant site which may not allow ordering without an account or have a horrid order portal?

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- Lost_My_Mind@lemmy.world ⁨3⁩ ⁨weeks⁩ ago
  Why order online at all? I call them, on the telephone. I assume they’re answering on a landline.
  
  Then I say “Heeeeeey, I want a pizza, here’s my address, make it happen, captain!”
  
  And then we need to get more info, because saying “here’s my address” doesn’t actually give them my address, and they still need to know size and toppings.
  
  But then they tell you an estimated wait. Eventually they send out a driver. If the wait is 15 minutes longer than the estimated wait, you call back, and be polite. You just say “heeeey, just checking on my order?”
  
  And they say “Oh shit! Tony was smoking crack behind the dumpster again! We’ll run yours out asap!”
  
  And then you get your pizza.
  
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  - NotAnonymousAtAll@feddit.org ⁨3⁩ ⁨weeks⁩ ago
    
    I call them, on the telephone.
    
    So your username is accurate.
    
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  - KoboldCoterie@pawb.social ⁨3⁩ ⁨weeks⁩ ago
    This is likely more disruptive and annoying for the people working there, who then have to manually create a ticket and enter it into their ordering system, vs. an online order that does that automatically.
    
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  - slazer2au@lemmy.world ⁨3⁩ ⁨weeks⁩ ago
    Because some people don’t like to make phone calls.
    
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  - one_old_coder@piefed.social ⁨3⁩ ⁨weeks⁩ ago
    How do you pay? Most people who deliver have an independent status and carry no cash.
    
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  - Tharkys@lemmy.wtf ⁨3⁩ ⁨weeks⁩ ago
    Weird, I have had this conversation.
    
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- Steve@communick.news ⁨3⁩ ⁨weeks⁩ ago
  
  I wouldn’t call it being lazy when one app already contains your payment details, and is a familiar interface. Why go through the hassle of ordering on the restaurant site, which may not allow ordering without an account or have a horrid order portal?
  
  Because they charge more, and the local business gets less of it.
  
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  - slazer2au@lemmy.world ⁨3⁩ ⁨weeks⁩ ago
    And that is what you pay for the convenience
    
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- jaycifer@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
  Spending extra money for generally worse service to save a couple minutes of typing is actually the epitome of laziness.
  
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hoch@lemmy.world ⁨3⁩ ⁨weeks⁩ ago
If I order on Doordash and my order arrives with missing items, all I have to do is press like 2 buttons to get refunded. The one time I ordered directly from the store, they forgot my sandwich, and now I’m on the phone for 10 minutes trying to figure out how to get my money back.

For this reason, I will always order via Doordash instead of directly through the restaurant.

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- SuiXi3D@fedia.io ⁨3⁩ ⁨weeks⁩ ago
  Yep. 9 times out of 10 Uber will refund me basically instantly, and I don’t have to talk to anyone. I’m able to put in complex delivery instructions, put a pin on a map where it needs to be delivered, and even provide photos of where I want my stuff dropped off. I don’t get that elsewhere, and nobody seems to be able to find my apartment without any of it.
  
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  - 14th_cylon@lemmy.zip ⁨3⁩ ⁨weeks⁩ ago
    if i had a customer demanding refunds so frequently they can make a 9 out of 10 statistic, they would already be on a blacklist…
    
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- lovely_reader@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
  I wonder what that kind of quick response from Uber ends up costing restaurants and drivers in the long run. There are fraudulent claims to consider, but even when real mistakes are made, Uber has no way of knowing whether the order was complete when it was picked up. Probably makes it hard for restaurants to troubleshoot if there’s been a real error, because they don’t know that driver, so they can assume the driver is at fault and move on. I wonder jf Uber takes the refund out of its own slice or punishes both the restaurant and the driver?
  
  (This is in no way about you and your refund, I’m just interested in how the policy ultimately affects quality in restaurant delivery.)
  
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  - FisicoDelirante@lemmy.ml ⁨2⁩ ⁨weeks⁩ ago
    Local version of DD works this way: they refund always the first time, but they keep track of user’s behavior. So, after a few months using the app, it’s quite obvious who is more likely to be at fault.
    
    Some drivers actually require a code to give you your order, and that’s because they have messed up previously.
    
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  - hoch@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
    Now that I think of it, if you mark an item as missing, Doordash asks if your bag was sealed when it arrived. It’s not a perfect system, but I guess that can help narrow down who’s at fault.
    
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IntrovertTurtle@lemmy.zip ⁨3⁩ ⁨weeks⁩ ago
Former Dominos manager here. As another user said, distance is part of it.

Places usually don’t deliver outside of a certain distance for a couple of reasons, proximity to sister chains (one Dominos can’t deliver to another Dominos area), and delivery time. The further the customer is the longer it takes to get the food to the customer, and to get back and deliver more.

Another reason is particular area. At my Dominos we had a ‘do not deliver’ list. These were neighborhoods or parts of the city where there’s reason to not send drivers there for their safety. The projects/ghettos/whatever term you like, and other general areas where drivers have been robbed/threatened/etc. I heard one story about before I worked there, one of the drivers was held hostage.

Door Dash or similar may not care about those things for XYZ reason, and send their drivers there anyway.

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- Pika@sh.itjust.works ⁨3⁩ ⁨weeks⁩ ago
  Respectfully, that last part is pretty fucked up.
  
  “We aren’t willing to send our drivers into this area for profit because of safety concerns, but we will send another companies drivers into the area”
  
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  - IntrovertTurtle@lemmy.zip ⁨3⁩ ⁨weeks⁩ ago
    Unfortunately we didn’t have much say in the matter. The way Door Dash did it was pretty roundabout. Instead of making some deal with Dominos (at least, when I worked there), they just submitted the order through our website under either the driver’s name or the customers. I doubt any of them knew the areas.
    
    But I do agree with you.
    
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  - nutsack@lemmy.dbzer0.com ⁨3⁩ ⁨weeks⁩ ago
    dominos in this case aren’t the party sending staff at another company to the dangerous locations. that would be doordash
    
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CompactFlax@discuss.tchncs.de ⁨3⁩ ⁨weeks⁩ ago
I refuse to use these services because they stiff the restaurant and delivery person and charge me an extra fee. I either go out or cook at home. But I know that’s not always for everyone.

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AlecSadler@lemmy.dbzer0.com ⁨3⁩ ⁨weeks⁩ ago
Fuck DD as a company, but…

Usually if I use DD it’s via company benefits so I don’t even have to pay for it - that’s one reason.

Some places near me only let you order deliver by phone and I have to call like 10 times to get through because it’s busy.

Some places near me just schluff delivery off to DD anyway, so I might as well use DD to begin with.

As others have said, some places also won’t deliver to me. I’m about 5 minutes outside of city limits so a lot of in-house delivery places refuse to deliver to me even if I offer extra money (I’ve tried). DD doesn’t seem to care about that extra distance.

Related, Dominoes won’t deliver to me, but they will deliver across the street from me to a parking lot if I place a pin. It is more dangerous for their driver to go there and have to take an unprotected left back to the store versus a right from where I live, but 🤷‍♂️

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- bamboo@lemmy.blahaj.zone ⁨2⁩ ⁨weeks⁩ ago
  Doordash support is absolutely the worst. My credit card gives me free credits towards Doordash every month, but for some reason I can’t use it, and calling doordash and speaking with support is a nightmare. I have been given ever excuse possible about what the problem is, without any effort taken to actually address it.
  
  I don’t necessarily blame the support agents, they just don’t seem to have any ability or knowledge to actually look into account level issues, which is a company issue. Trying to debug the issue, you start to notice a lot of other weird things with the app and their processes which seem like things are held together with shoestrings behind the scenes. At this point I have just given up, since I felt like I spent more effort on the phone with their support than the credits are actually worth.
  
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0ndead@infosec.pub ⁨3⁩ ⁨weeks⁩ ago
Order online; pickup in person. I refuse to participate in a “gig” economy.

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NutinButNet@hilariouschaos.com ⁨3⁩ ⁨weeks⁩ ago
I think distance may be one of the biggest reasons why.

There’s a Papa John’s that is in my city but too far for their actual drivers to deliver to me, but those delivery apps list it as being a place that I can order from and get to my address. So while Papa John’s won’t let their drivers deliver to me, the delivery apps don’t have the same restriction.

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GamingChairModel@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
For your specific example, Dominos still does 100% of its own delivery, even when ordered through a third party app. When you order Dominos through Doordash, the person who shows up is a Dominos franchise employee wearing a Dominos uniform. Domino’s was exclusively first party delivery up until 2023, when they partnered with Uber Eats under this framework (we’ll let your app access our stores if we still handle the delivery itself), and they added Doordash this month and are currently rolling it out to all locations.

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- ilinamorato@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
  Conversely, I think Papa Johns (?) has offloaded all of their delivery to Doordash. I remember ordering from their app and a DD driver rolling up.
  
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  - beepbeeplettuce@lemmy.dbzer0.com ⁨2⁩ ⁨weeks⁩ ago
    Can confirm at least my local papa johns is 100% 3rd party deliveries. Worse, I was waiting in the store once and multiple drivers came in for a pizza that had already been picked up. It sounded like it was a common occurence, so clearly the system wasn’t working great.
    
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Kolanaki@pawb.social ⁨3⁩ ⁨weeks⁩ ago
Hella places, especially big chains, stopped doing delivery of their own and switched to 3rd party gig workers since now they don’t have to pay a dude, or maintain a fleet of vehicles.

The only pizza chain I know of that still has in-house delivery is Little Caesars; and that’s not even at every location.

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- Mesophar@pawb.social ⁨2⁩ ⁨weeks⁩ ago
  That’s interesting to me. I don’t think I’ve ever lived near a Little Caesars that had in-house delivery (or delivery at all outside of like DoorDash), and every Dominoes I’ve ordered from has had delivery. I can’t say for sure if it was in-house, but it was delivered in a car with the Dominoes signage.
  
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  - quips@slrpnk.net ⁨2⁩ ⁨weeks⁩ ago
    Yes dominos at least near me 100% still has their own delivery service
    
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Tharkys@lemmy.wtf ⁨3⁩ ⁨weeks⁩ ago
I do it to get pizza from my favorite pizza joint. It only delivers within a 5 mile radius and I live 10 miles away away.

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disregardable@lemmy.zip ⁨3⁩ ⁨weeks⁩ ago
I can’t speak to dominos, but most pizza places have switched to using apps for delivery. Except, since you’re not the one booking through the app, there’s no option to set the tip ahead of time, so your food is guaranteed to take an hour and be cold.

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minorkeys@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
Because the user flow sucks and every place has their own shit, including their own apps or shitty web UI, you need to make an account or give email/phone to yet another place that will abuse it, their services don’t have order tracking etc.

The UI and userflow through a single app is preferable to dealing with each individual app/service each restaurant make us use.

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MidsizedSedan@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
Pizza place doesn’t deliver to my area. Uber eats does.

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kunaltyagi@programming.dev ⁨3⁩ ⁨weeks⁩ ago
The local pizza place gives lower priority to website orders because people on delivery apps give high/low stars while the website has no feedback mechanism 🤷🏾‍♂️

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glitchdx@lemmy.world ⁨3⁩ ⁨weeks⁩ ago
Because doordash works and delivery doesn’t.

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spittingimage@lemmy.world ⁨3⁩ ⁨weeks⁩ ago
The online ordering system fritzes out at the last step and I’m not about to call and talk to them.

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GrayBackgroundMusic@lemmy.zip ⁨3⁩ ⁨weeks⁩ ago
People generally buy things a certain way or place for 3 reasons - cost, quality or convenience. Door Dash already has tons of stuff in their app.

IMO, people are used to it. It’s very convenient.

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one_old_coder@piefed.social ⁨3⁩ ⁨weeks⁩ ago
I don’t condone Doordash but I’ve seen coworkers use an equivalent to Doordash:

unified and familiar interface

I can choose my restaurant, it’s not limited to one place

coupons and stuff, same, unified

the payment method (debit card in France) is already stored in the application and works out of the box for every place that delivers

it’s easier if you buy a meal every day for lunch during work, no need to create an account for each restaurant (there are more than a hundred around me)
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DeathByBigSad@sh.itjust.works ⁨3⁩ ⁨weeks⁩ ago
Depends…

I ordered from Pizzahut’s website and they just sent it to doordash…

I think I remember once Dominos (not sure if I remember correctly) was busy so instead of sending their regular delivery driver, they just sent it to doordash to complete the delivery… 🤷‍♂️

Everything is doordash now

Chinese restaurants

Ramen places

Literally everything

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bjoern_tantau@swg-empire.de ⁨3⁩ ⁨weeks⁩ ago
Those places advertise on door dash because that’s where everyone looks by default.

We don’t have door dash but something similar where they either have the door dash drivers or they forward the order to the restaurants which have their own drivers. And those with their own drivers often will give you the restaurant’s card and ask you to order directly because of the high fees.

Personally I really hate calling so I only order from the restaurant directly when it has a website. Calls just suck because I might have trouble understanding the other’s accent or they mine. And it is much less error prone when everything is in writing. Especially when there are special requests. And not having to juggle payment at the door is a plus as well.

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switcheroo@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
Some restaurants’ websites don’t put in a place for a tip. I don’t have cash. DD it is.

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spidertrolled@lemmy.blahaj.zone ⁨2⁩ ⁨weeks⁩ ago
That depends on the worse service? In my neighborhood it would be the delivery. Imagine ordering, giving advance notice even, and then the food arriving more than an hour late and long cold because the driver decided to dropoff the food in a way most convienient for himself to drive.

I rather not use a 3rd party app but sometimes i get sick and need something brought over.

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quips@slrpnk.net ⁨2⁩ ⁨weeks⁩ ago
Delivery app coupons

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XeroxCool@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
Phone is ewwww, thumbs go brrrrt

While I do call, it’s frustrating that the call adds a significant opportunity for order error. I don’t use DoorDash, but many places don’t have a competent online system, or one at all.

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Uranus_Hz@lemmy.zip ⁨3⁩ ⁨weeks⁩ ago
Places that traditionally provided their own in-house delivery are mostly switching to 3rd party services. It’s cheaper for them. Pretty soon that’ll be the only delivery option anywhere.

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- lovely_reader@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
  Isn’t that because of customers choosing to rely on third party apps instead of taking advantage of local delivery? This seems like it requires a conscious resistance on our part. If everyone keeps doordashing everything, local restaurants have no choice but to get on board, fire their drivers, and let us pay more for app delivery via underpaid gig workers.
  
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  - Uranus_Hz@lemmy.zip ⁨2⁩ ⁨weeks⁩ ago
    Yes. The “free market” has chosen 3rd party delivery.
    
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halferect@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
Only place that delivers to my house is door dash, if I call Domino’s they don’t deliver to my house

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remon@ani.social ⁨3⁩ ⁨weeks⁩ ago
Having on central app/website is easier then dealing with every restaurant individually.

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