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Don't believe them

⁨351⁩ ⁨likes⁩

Submitted ⁨⁨1⁩ ⁨day⁩ ago⁩ by ⁨cm0002@no.lastname.nz⁩ to ⁨memes@sopuli.xyz⁩

https://no.lastname.nz/pictrs/image/c93b1e76-8a2e-4624-89eb-3fce6706c2ec.jpeg

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Comments

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  • zewm@lemmy.world ⁨1⁩ ⁨day⁩ ago

    I always get called back. Idk what company you are talking about 🤷‍♂️

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    • slothrop@lemmy.ca ⁨1⁩ ⁨day⁩ ago

      Same, I pray for that option every time I enter that void.

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      • lengau@midwest.social ⁨1⁩ ⁨day⁩ ago

        My phone has a “hold for me” option 🤷🏻

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    • gingersaffronapricat@lemmy.world ⁨1⁩ ⁨day⁩ ago

      90% of the time I get called back immediately. Makes me feel like maybe there was actually someone available. They just made me jump through hoops

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      • yakko@feddit.uk ⁨1⁩ ⁨day⁩ ago

        Pretty much. Paid by the hour, I’ve sat on hold on purpose just to catch a break. I know how their shit works

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    • cm0002@no.lastname.nz ⁨1⁩ ⁨day⁩ ago

      You’re lucky then, every time I’ve tried I either don’t get a call back or it’s hours later when just waiting would have only been 20 minutes

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      • null@piefed.nullspace.lol ⁨1⁩ ⁨day⁩ ago

        hours later when just waiting would have only been 20 minutes

        But there’s no way to know that

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      • bamboo@lemmy.blahaj.zone ⁨1⁩ ⁨day⁩ ago

        Just watch out, some phone providers will disconnect you after a few hours on a call. During the pandemic when there were a lot of people unemployed and there were long waits for unemployment insurance offices, there were stories of people waiting on hold for 6 hours or more, and then getting disconnected, losing their place in line.

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      • iAmTheTot@sh.itjust.works ⁨1⁩ ⁨day⁩ ago

        How do you know it would have only been twenty minutes?

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      • saltnotsugar@lemmy.world ⁨1⁩ ⁨day⁩ ago

        Same for me, but it’s usually Burnt Turd INC or whatever internet service provider’s number.

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    • Grandwolf319@sh.itjust.works ⁨11⁩ ⁨hours⁩ ago

      Yeah they call back, the annoying part is that they call you back, put you on hold, then connect you to the rep.

      Which is all fine but usually the rep sounds like they have been saying hello for like 10 seconds and about to hang up.

      So it’s good but can be a little smoother.

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  • MBech@feddit.dk ⁨15⁩ ⁨hours⁩ ago

    Let’s assume it doesn’t hold your spot in the line. I see absolutely no reason why it wouldn’t, but whatever. I’d rather have to wait for a call for 3 hours, while doing literally anything else than sit and listen to their godawful elevator music, that stops every 20-ish seconds, just long enough to make you believe you’ve been put through.

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  • ChicoSuave@lemmy.world ⁨1⁩ ⁨day⁩ ago

    I worked at a support call center and those call backs were legit because we didn’t want to have our on-hold rate above a few minutes but only had about 20 bodies to handle about 600 calls a day. The only way we could meet our internal KPIs was to offer call backs. The bonus of this was that our CSAT went up almost 15 percent with this. Win win for us and the customer.

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  • eronth@lemmy.dbzer0.com ⁨16⁩ ⁨hours⁩ ago

    Fair enough to be skeptical, but I can attest that I’ve done it before and it does seem to work correctly.

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  • Kolanaki@pawb.social ⁨1⁩ ⁨day⁩ ago

    This installs a backdoor on your phone that lets an operator view your camera feed so they know exactly when it will he most inconvenient for them to call bacm.

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  • thatradomguy@lemmy.world ⁨1⁩ ⁨day⁩ ago

    I know I’ve gone insane at this point because I’ve stopped caring and just listen to the on-hold garbage now. I just disassociate faster when it starts and drift into nothing.

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    • KairuByte@lemmy.dbzer0.com ⁨1⁩ ⁨day⁩ ago

      iPhones at least can now detect hold music and offer to simulate a callback so you don’t have to sit and listen.

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  • ThePantser@sh.itjust.works ⁨1⁩ ⁨day⁩ ago

    Do both, get in line and then call back and wait. See which comes first.

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  • hzl@piefed.blahaj.zone ⁨1⁩ ⁨day⁩ ago

    Did you know that for most systems where the bot asks you to describe your issue, if you start swearing it’ll connect you directly to a human?

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    • bamboo@lemmy.blahaj.zone ⁨1⁩ ⁨day⁩ ago

      They are often also recording/transcribing the conversation when they put you on hold as well, and summarizing the call for the agent based on the transcript. When my ISP raises internet prices, I always have to call them to get the increase reversed. When I’m waiting on hold, i pretend to talk to my partner saying what my desired price is and that i’ll call a competitor afterwards if they can’t match so that gets summarized for the agent.

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      • Remember_the_tooth@lemmy.world ⁨1⁩ ⁨day⁩ ago

        It’s a boring dystopia we live in.

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      • xthexder@l.sw0.com ⁨1⁩ ⁨day⁩ ago

        I guess not every place does this, because I swear the last few times I’ve been on hold I got transferred 2 or 3 times and had to re-explain my entire issue all over again to each person.

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    • Lost_My_Mind@lemmy.world ⁨1⁩ ⁨day⁩ ago

      Bot: “In a sentence or two, please describe your issue”

      Samuel L Jackson: exists

      Bot: “We are connecting you to the CEO directly! Please stop cursing.”

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      • kindred@lemmy.dbzer0.com ⁨1⁩ ⁨day⁩ ago

        CEO: Yes, Mr. Jackson, I am the CEO! Please stop cursing.

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    • Imgonnatrythis@sh.itjust.works ⁨1⁩ ⁨day⁩ ago

      I never stopped.

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  • Skankhunt420@sh.itjust.works ⁨20⁩ ⁨hours⁩ ago

    Yupp I’ve had my phone in my hand before and they call back and it rings for a nanosecond like not even enough to make the full ring sound once on the phone.

    Then they hangup immediately and you have to start over.

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    • Lyrl@lemmy.dbzer0.com ⁨15⁩ ⁨hours⁩ ago

      Do you have other instances of calls or texts not going through? I ask because I had that problem, and it turned out the TMobile towers often take longer to find my phone number (the number itself - this issue persisted through multiple physical phones) than the default 15 second timeout to voicemail. I found instructions on the TMobile forums of how to increase the timeout period, bumped it up to 25 seconds, and haven’t had an issue since.

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  • LemmyKnowsBest@lemmy.world ⁨15⁩ ⁨hours⁩ ago

    I’ve already come this far, I’m not hanging up now. I will not procrastinate this any longer, or delegate this task to an unpredictable robot. I will hold out until my call is taken.

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  • Tuuktuuk@piefed.ee ⁨1⁩ ⁨day⁩ ago

    Works about 95 % reliably in Finland, though! And usually if it doesn’t, there’s been a warning saying “we have an exceptionally long queue; calling back might take over a day”. When you hear that, you know there’s a 50% chance that they will never call back. Once the queue gets three days long, they just delete it because so many of the calls would be useless at that point.

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  • lightnsfw@reddthat.com ⁨1⁩ ⁨day⁩ ago

    If they have people available to be doing call backs, why are those people not just answering phones?

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    • Rolder@reddthat.com ⁨1⁩ ⁨day⁩ ago

      I work at a place with call backs. You’re in the same queue regardless of if you wait on the phone or as a call back. Only difference is when we pick it up it rings you.

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      • Imgonnatrythis@sh.itjust.works ⁨1⁩ ⁨day⁩ ago

        In place you work when phone picks up it rings you!

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    • mushroommunk@lemmy.today ⁨1⁩ ⁨day⁩ ago

      It’s supposed to be a queue system. The people are handling a call, and when it’s handled, they look at the next in the queue and call them back.

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  • Drusas@fedia.io ⁨1⁩ ⁨day⁩ ago

    "Every time" is two words.

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