Submitted 7 months ago by Bruncvik@lemmy.world to mildlyinfuriating@lemmy.world
https://lemmy.world/pictrs/image/d7b1b959-3131-4beb-884a-4b432e961467.jpeg
Waiting for 30 minutes to access the Web site of the Road Safety Authority, the Irish equivalent of the DMV. Too bad they don’t have physical offices where I could queue personally…
That’s just crazy. I think they need to increase their server budget.
I bet the constraint here isn’t what’s serving the website but either an external dependency that they don’t have control over so that can’t scale or a relational database that they didn’t have the budget or expertise to scale
yeah yeah yeah but how can we get the rage about sensible and rational issues like that???
If it were the US, I’d guess the constraint was political meddling by somebody who wants everyone to hate the agency so they have an excuse to privatize it, but I don’t know if Ireland has that kind of problem.
Nah I’m sure the Raspberry Pi sitting in a manager’s desk drawer is a totally sufficient server. His nephew that’s “good at the computers” even said so!
Why pay for more servers when you can tell your users to queue?
Load Balancers everywhere named Samwise: “You mean we don’t have to share the load?”
Better than the system being used by the department of human services in Australia. If the servers and service centres are overloaded, you basically just get told “tough shit, try again later, hope you’re not desperately trying to get out of a DV situation or protect an elder from abuse, cause we’re not paying for more servers”
Weird DDoS mitigation?
This is what concert ticket selling sites do for highly anticipated events.
Somehow I don’t think the DMV (or equivalent) would receive the same amount of traffic.
The bad ones…
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Honestly, it’s fine. I’d do just about anything to avoid physically going to the DMV.
This feels like something you would see at the DMV
That’s wild, how do they not have the server budget to show you the website, but do have some to show you a queue signup any everything? Surely those take about the same amount of resources!
Queue sign up might be 3rd party, or it is just less bandwidth as a trade off for the main site.
Even if so, the main website needing to queue people is ridiculous.
It does seem to be an external site. Likely, the main site running on a CDN or at least outside their actual infrastructure is informed when traffic is high, so they start redirecting to the queue site.
The queue site starts to create a virtual queue of people trying to visit. The main site requests x users at a time depending on load and queue site then redirects to the actual site with some cookie proving you're the valid person.
In this way, the load on their site is minimal.
Having said that, just how much traffic does this road safety site generate to need a queue? Is there something that happens this time of year everyone needs to do?
What if they don’t have a web server that can connect to their mainframe, and you’re waiting on a DMV employee to become available to actually handle your requests?
I remember when woodie’s implemented this during pandemic when everyone was stuck home and trying to DIY.
Ok I am going to need some context. Is this an internal site? I this a public site? And finally what site?
It seems to have just been a really weird way to implement an “under maintenance” page, as the site was planned to be offline this morning.
That actually makes the most sense. It makes you queue because there are only so many tests they can administer at a time. So if the website is offline for maintenance it allows those that tried to access the website first to have their spot saved. Rather then forcing everyone to try and get on the website at once when the matinenece window ends. Now I kinda wish more websites that have limited sign ups did this.
This is rsa.ie. The main site works fine, but you have to wait to access the driving test registration portal. Mind you, this is even before you see the login or registration screen. And given Ireland’s small size, there are only about 4000 driving tests per week. That number of users is negligible for a normal scheduling page; it must have taken some serious skill and effort to make it non-performant at this scale.
Next: a subscription to jump to the front of the queue.
you probably have no idea what the other people in line smell like
We’ve been used to having access to websites instantly, but you can’t scale forever. Servers have a real impact on the environment. We’re already using a significant proportion of the world’s electricity on running servers.
Sure, but that’s not what is happening here
Reminds me of the SSA website’s operating hours.
I love that you automatically assume that the majority of us are us based. Are we? Anyone know the stats?
yea let them just name the other 200 countries’ authorities which are responsible for transportation documents, i’m outraged that this isn’t the case >:(
They didn’t assume most people are US-based. They assumed the DMV would be the most widely recognised and understood example to use.
Why would non Americans know what the dmv is?
That’s gonna be a hard no from me, dog.
It reminds me of the people who would turn off their websites at night way back when. Probably because their sites were hosted on personal PCs but still…
Canada’s gov website is still like this. The website has open hours. Try doing anything taxes related late at night.
I don’t remember this but totally makes sense back then.
Do we need to talk about the elephant in the room?
DancingBear@midwest.social 7 months ago
lol. They have actually created the same experience online as in person dmv.
10/10. Their IT department is genius
odium@programming.dev 7 months ago
It’s actually a bit better because you can be doing other stuff rather than wait in a line in a physical DMV.
affiliate@lemmy.world 7 months ago
yeah that’s a pretty big oversight tbh. they should make the website play “hold” music and add some “timeout” popups you have to keep clicking