Comment on A customized delivery experience
darvocet@infosec.pub 3 weeks ago
This is one of the most depressing aspects of life. All of these services we pay no longer care at all about us - we have no options. They give us AI support only, poorly functioning apps where you can’t even find how to complain or make a ticket.
I don’t know how it gets fixed. Soon we will all work for them.
It gets fixed by no longer using them. Money is all a corporation understands.
If they make more $ cutting support costs and pissing off some customers than to have support staff and higher costs and more customers, then they will do it.
Infinite growth, my friend. All that matters to most if them.
we have no options.
There is no other option to whatever this Dash is?
There is, don’t order food to be delivered to you house. Going from every pizza shop, and local fast food joint, having people who would drive the food to anywhere within a few miles, with just the idea you would likely tip them if you got your food on time, to having to pay anywhere from 1/4-2x the cost of your order to have it delivered, by a third party, that is a huge faceless corporation, with poor service, is really disheartening.
So many times the restaurants stop hiring delivery people and use the apps instead.
I’d bet that even if they don’t accept costumers coming to them, there would be a grocery store within the same distance.
I’d bet that even if they don’t accept costumers coming to them, there would be a grocery store within the same distance.
What if I have some other job like plumber or fireman?
My local city council gave Doordash a 5 year exclusivity contract in good delivery in our market, which led slowly to all of the local pizza places and Asian food places getting rid of their delivery drivers, so even if I want a local pizza delivered from a local pizza place, I still have to use Doordash.
This would mean that pizza is worth more to you than your principles about the matter.
And that pickup, by the user or a friend or someone they paid themselves, is for some reason or another completely out of the question.
All of you in my replies really seem to not understand how many houseboy disabled alone people there are out there
Actually, given that most pizza joints will happily sell you a pizza for take-out, it just means their laziness of not wanting to go get their own pizza means more than their principles on the matter.
At least where I live, there are alternative delivery platforms, and there are also plenty of restaurants doing their own delivery. The competition means that customers generally get decent service in my experience, although support usually goes through the restaurants. I feel like the ones getting fucked over by these delivery platforms are the delivery drivers and restaurants, not the customers.
We got by before these shitty companies existed. I’m sure we can survive not using them.
I do use them on occasion but prefer to order something local and pick it up myself. No markup and some places even give a discount on pick up orders.
we have no options
Standing in my kitchen while saying this
stupe@lemmy.zip 3 weeks ago
Stop using them.
Dnb@lemmy.dbzer0.com 3 weeks ago
I never understood how they are so popular. You are paying double the amount and it’s poor service and food tastes worse
I_Has_A_Hat@lemmy.world 3 weeks ago
Because if your car has broken down, or you’re exhausted from a long day of work and your family is hungry, or you’re too drunk to safely drive but still want food, or if you straight up don’t have a car and don’t want to cook that night, or you are on vacation at a hotel or airbnb and don’t have other access to food, or you have a baby that you can’t just leave alone for a few minutes to go pick the food up, or you are in the middle of a study session and it would be more convenient to have the food come to you rather than going to get it.
Looks like there’s lots of reasons people might take advantage of the service that can deliver food to them, and it’s not unreasonable for them to expect that service to not completely fuck it up.
AdolfSchmitler@lemmy.world 3 weeks ago
Those are all valid individual reasons to get food delivered to you. That’s not what makes DoorDash “popular” tho.
ohulancutash@feddit.uk 3 weeks ago
So basically laziness.
lyrial@anarchist.nexus 3 weeks ago
My main income has been from driving for grubhub for a couple of years now thanks to some physical issues. Anyway, most of the people I deliver to are disabled, elderly, or both. I would feel like shit if I pulled the fuckery presented in the OP.
Sprocketfree@sh.itjust.works 3 weeks ago
This is why living in a city is awesome. Just walk 6 blocks and get a bite to eat.
thermal_shock@lemmy.world 3 weeks ago
Enshittification.
shweddy@lemmy.world 3 weeks ago
Inconvenience of getting your own food is less than over paying for shit service. And you deserve it if you dont realize they dont give a fuck about you.
i_stole_ur_taco@lemmy.ca 3 weeks ago
Because I’m already high and forgot I don’t have any food in the house.
Rooster326@programming.dev 3 weeks ago
Go hungry? Phone a friend? Ask the neighbor?
Not give a tech bro $50 to deliver a depression by exploiting your community.
What the fuck do you think we’ve done for checks notes the last 100,000 years.
DanceMomsSavedMe@lemmy.zip 2 weeks ago
The faxtthat you have a stranger go and pick up your food is what makes it unthinkable to me. (Although if disabled or injured then I understand)
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Decoy321@lemmy.world 2 weeks ago
I’m not one to defend DD here, I stopped using them years ago. But strangers are preparing your food too. The driver is just one additional set of hands in the supply chain that brought food to your home.
DD still sucks, for the record.
Raiderkev@lemmy.world 2 weeks ago
HARRY!
anon_8675309@lemmy.world 3 weeks ago
I was getting g a burger the other day (something I’m loathe to do but it was circumstances…) and as I’m waiting several dasher came in and grabbed orders waiting. I’m a people watcher so I sit where I can watch people come and go while I wait for my order and can still hear my name. Now, it was storming outside, I mean it was nuts. One of those dashers came in grabbed the bag of food and used it as a rain block to get back to their car. Just held it over their head like it was making any difference at all. Whoever got those soggy fries I hope they don’t go through the hassle again.
Zoomboingding@lemmy.world 3 weeks ago
You answered your own question
Honytawk@discuss.tchncs.de 3 weeks ago
How would paying more cause it to be popular?
I can get you Lemmy+ if you want! It has the exact same experience, but you get to pay me 10€ a month for the privilege.
Dnb@lemmy.dbzer0.com 3 weeks ago
How does paying double make it popular
Grandwolf319@sh.itjust.works 3 weeks ago
I share your perspective and reading these comments made me realize we have different paths of lease resistance.
For some who have gotten used to them, it’s easier to put up with the enshitification than not using them, for others, the path of least resistance is to not use them in the first place.
Raiderkev@lemmy.world 2 weeks ago
If you’re having a house party and everyone is drinking and you don’t want to cook, it’s handy, but 90% of the time, the premium is not worth it.
Buddahriffic@lemmy.world 2 weeks ago
Pizza delivery is generally cheaper and more reliable, assuming the pizza place has its own drivers. Cheaper because the delivery service is intended to extend the restaurant’s sales, rather than needing to extract enough value to pay both a driver and the middleman app. More reliable because the driver isn’t just some anonymous person that decided to download an app but a driver that has an ongoing relationship with the pizza place.
anon_8675309@lemmy.world 3 weeks ago
This is the correct answer. Those companies that don’t fix their shit will perish.
thermal_shock@lemmy.world 3 weeks ago
After they empty your pockets. All part of the grift.
Rooster326@programming.dev 3 weeks ago
After they empty whose pockets?
Uber Eats is a shit service, all it takes is one person to put them on blast with the truth.
john117@piefed.jmsquared.net 3 weeks ago
for real! don’t like something, don’t use it.
isn’t that the main reason we are all here talking on the fediverse, anyway?