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If my retail experience is any indication, acknowledging customers in this situation is a bad idea. Before you know it, the conversation turns to “I just need one thing!” Or “I promise I’ll be really quick!” and you have to become the asshole to tell them no… Even though the store hours are clearly listed on the front door.

Or if you agree even once, the conversation could easily become “but you did it for me/my friend last time!”

I’ve literally had people sneak into the store using an exit, then act all indignant because I tell them to leave. You give some of these fuckers an inch, they’ll take a mile.

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dharmacurious@slrpnk.net ⁨2⁩ ⁨months⁩ ago
My favorite way out of that situation was to tell them that the registers were automatically shut down at closing. Literally no way to ring up a purchase. It worked most of the time

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- zero_spelled_with_an_ecks@programming.dev ⁨2⁩ ⁨months⁩ ago
  That’s why there’s the JADE acronym. You never justify, argue, defend, or explain. That makes them think there’s a chance if they just counter every single thing you say.
  
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- LunarLoony@lemmy.sdf.org ⁨2⁩ ⁨months⁩ ago
  “Can’t you just do it on paper?”
  
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  - Stamau123@lemmy.world ⁨2⁩ ⁨months⁩ ago
    “Can’t you fuck off?”
    
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    TriPolarBearz@lemmy.world ⁨2⁩ ⁨months⁩ ago
    Sure, just let me buy this one thing first.
    
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  - wreckedcarzz@lemmy.world ⁨2⁩ ⁨months⁩ ago
    “oh that’s okay, I have cash, coin, and check”
    
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- dohpaz42@lemmy.world ⁨2⁩ ⁨months⁩ ago
  I usually lead with, “That’s out of my control,” or “that’s above my pay grade.” Most of the time people get it.
  
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- MutilationWave@lemmy.world ⁨2⁩ ⁨months⁩ ago
  My go-to was the ovens have already entered shutdown mode and cannot be restarted. There was no such thing of course.
  
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MutilationWave@lemmy.world ⁨2⁩ ⁨months⁩ ago
They did it for me last time is the bane of all service jobs. I managed a pizza place for years that would sometimes get up to over 200 food products per hour. You could see about the first 20 of them at a time on the screens. There was no way to indicate modifications that weren’t available in the POS. I personally trained every new employee on phones and till.

I would tell them you’re going to talk to a lot of assholes. There will be the person that wants extra cheese on their cheesesticks. You have to tell that person no. You cannot sell anything that can’t be entered into the computer.

Every day during the insane dinner rush I’d either get employees coming over to say hey extra cheese on the cheesesticks on order 215. We’re on order 175. There is no way those cheesesticks are going to get extra cheese.

No time to correct the employee, no time to call the customer back. Or the other which was worse. The customer would escalate the call to me. “They did it for me last time!”

Wasted my fucking mid 20s to early 30s there. It permanently ruined my mental health.

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- intensely_human@lemm.ee ⁨2⁩ ⁨months⁩ ago
  
  The customers get pissed as the wait and delivery times increase. Escalations to management increase.
  
  One rule I try to remember is that overserving Customer A means underserving Customer B.
  
  This is also true for traffic, where being overpolite to the person in front of you means screwing over the people behind you.
  
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  - MutilationWave@lemmy.world ⁨2⁩ ⁨months⁩ ago
    I would be yelling out every 15 minutes or so when it got really bad- “carryout times are now 40 minutes. Delivery times are now an hour and a half.” And the people we had on phones because they were incapable of making food properly are telling customers yeah it’ll be ready in ten minutes. It’ll be there in 30 minutes. I trained them and emphasized in crew meetings that the absolute minimum time if we are completely dead will be 15 minutes for carryout and 45 minutes for delivery. They didn’t care. They worked their 4 hour shift and went home. Can’t blame them for not caring but damn have some empathy for your comrades.
    
    Nurses would regularly call and immediately ask for me. Because they want to place fifteen different orders all for cash. This would fuck everything up and be late at night when I’m half of the kitchen staff. I’m on the phone with them for 10 minutes. 10 minutes at 30% production actually will fuck a restaurant. Not to mention it screwed our ticket average which meant I’d never get a bonus. The driver would get there and they’d hand them a wad of cash. It could have been done in two minutes as one order but they wanted each person’s food to have their name on the box.
    
    I began to dislike nurses at that job. Now I work with them regularly as a hospital installation contractor. Now I hate them. Sorry to the small number of nurses out there who care about their patients.
    
    I actually heard this interaction between two nurses the other day that restored some faith-
    
    Nurse A- I can’t find an iPhone charger do you have one?
    
    Nurse B- No I don’t have one and no I don’t know where one is
    
    A- How do you charge your phone then?
    
    B- I don’t have to because I work instead of staring at it all day.
    
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- Ensign_Crab@lemmy.world ⁨2⁩ ⁨months⁩ ago
  Don’t forget “Every other location does it.”
  
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Rhynoplaz@lemmy.world ⁨2⁩ ⁨months⁩ ago
Yup! You learn REAL fast, that if you just don’t make eye contact they’ll eventually go away.

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CileTheSane@lemmy.ca ⁨2⁩ ⁨months⁩ ago
When I worked at McDonald’s I used to keep the DriveThru headset on after closing while I was doing paper work to tell people “sorry, we’re closed” if they drove up to the speaker board. (Mind you, the building lights and menu board lights are off at this point. Something we call a “clue”.)
That stopped after one too many people screamed “FUCK YOU!” into the speaker board (for us following our posted hours and me politely informing them instead of ignoring them.)

You quickly adopt a policy of “just ignore them and they’ll figure it out.”

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Snowclone@lemmy.world ⁨2⁩ ⁨months⁩ ago
There’s also a lot of stores with a policy that tills can’t be counted or processed unless everyone is accounted for and all doors locked, if you have to reset that process it can be an extra hour of work.

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- CileTheSane@lemmy.ca ⁨2⁩ ⁨months⁩ ago
  There’s no way your order is worth me turning everything back on, unless it is way too large to be something quick.
  
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mean_bean279@lemmy.world ⁨2⁩ ⁨months⁩ ago
These days I’m usually against the death penalty, and I know it seems a bit harsh to advocate for this… but people entering in an exit door should be absolutely blasted with an Anti Aircraft gun (thanks Kim Jong Un for the idea!). It absolutely rustles my jimmies.

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- BallsandBayonets@lemmings.world ⁨2⁩ ⁨months⁩ ago
  Half of Costco’s customers would be blasted!
  
  I’m all for it.
  
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  - Archer@lemmy.world ⁨2⁩ ⁨months⁩ ago
    They’re going to start scannning Costco cards on entry now so that will end
    
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davad@lemmy.world ⁨2⁩ ⁨months⁩ ago
My wife worked at a rental office for an apartment building and had the same experience.

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- perishthethought@lemm.ee ⁨2⁩ ⁨months⁩ ago
  For a moment I thought this was a reply to the McDonalds headset comment and I was so confused, lolll
  
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intensely_human@lemm.ee ⁨2⁩ ⁨months⁩ ago
It’s only a bad idea if you’re bad at holding boundaries. You can acknowledge them if you’ve developed the ability to say no to people.

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x00za@lemmy.dbzer0.com ⁨2⁩ ⁨months⁩ ago
It completely depends on where you’re from.

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