Making a button to do this is apparently far too difficult

Comments

• FUCKRedditMods@lemm.ee ⁨1⁩ ⁨year⁩ ago

  They want it to be difficult to cancel. Shit like this should be illegal.

  source

  • PurpleTentacle@sh.itjust.works ⁨1⁩ ⁨year⁩ ago

    It was made illegal in the EU years ago.

    The rule is pretty simple: you have to be able to cancel a subscription the same way you signed up for it. If you used the Internet to sign up there better be a fucking button that allows you to cancel.

    source

    • kautau@lemmy.world ⁨1⁩ ⁨year⁩ ago

      And California, which is like the EU of the US when it comes to consumer protection and privacy laws

      source
    • Baku@aussie.zone ⁨1⁩ ⁨year⁩ ago

      Just a heads up you posted this 3 times

      source

      • -> View More Comments
    • magnetosphere@kbin.social ⁨1⁩ ⁨year⁩ ago

      Heads up - this identical comment seems to have posted three times.

      source

      • -> View More Comments
    • 9715698@lemmy.world ⁨1⁩ ⁨year⁩ ago

      I cancelled my mobile contract in Germany last month, and I had to submit in their web portal that I wished to cancel, and then call them to confirm the cancellation.

      It was with Klarmobil.

      source

      • -> View More Comments
    • threelonmusketeers@sh.itjust.works ⁨1⁩ ⁨year⁩ ago

      Just a heads up you posted this 3 times

      source
    • konalt@lemmy.world ⁨1⁩ ⁨year⁩ ago

      Heads up, you posted this 3 times!

      source
    • TheGreenGolem@lemm.ee ⁨1⁩ ⁨year⁩ ago

      Just so you know, you posted this 3 times.

      source
  • Maestro@kbin.social ⁨1⁩ ⁨year⁩ ago

    In a lot of places, it is. They have laws requiring the ability to unsubscribe using the same method/medium as you subscribe.

    source
• Bishma@discuss.tchncs.de ⁨1⁩ ⁨year⁩ ago

  California in the US has a law that says if you signed up online you have to be able to cancel online. The rest of us need that law.

  source
• willybe@lemmy.ca ⁨1⁩ ⁨year⁩ ago

  Pro tip, tell them you want to end your subscription immediately. Don’t say anything, awkward silence. When they ask an another question to goud you into staying repeat the first statement. If they ask rando questions, silence.

  They give up in under a minute. Be polite but obstinate.

  source

  • BolexForSoup@kbin.social ⁨1⁩ ⁨year⁩ ago

    “No thank you, I’d like to cancel immediately.” Rinse repeat

    source

    • baronvonj@lemmy.world ⁨1⁩ ⁨year⁩ ago

      Them: Can I ask why you’re cancelling? Me: No.

      source

      • -> View More Comments
  • NPC@lemmy.world ⁨1⁩ ⁨year⁩ ago

    Act like it’s a police stop, give them the info that’s required and otherwise shut the hell up

    source
  • Twitchy1@lemmy.dbzer0.com ⁨1⁩ ⁨year⁩ ago

    Use a service like privacy.com. Cancel the card they charge monthly… no phone call needed. Added benefit is if the vendor is compromised there is no loss…the cards can be locked to only allow charges from 1 business. Steal the credit card info… can’t use it anywhere else.

    source
• fakeman_pretendname@feddit.uk ⁨1⁩ ⁨year⁩ ago

  I don’t know how well it would work in practice, but every time I see something like this, the darker, more childish part of my brain wants me to send a human shit to them in the post, with a note saying “Thank you for subscribing to Post-me-a-poo (Daily)! To cancel your subscription, please add a ‘Cancel Subscription’ button to your website!”.

  source

  • UnD3Rgr0uNDCL0wN@lemmy.world ⁨1⁩ ⁨year⁩ ago

    Every week I used to get spammy, trashy letters from a credit card firm. I had no desire to have one of their 40% APR cards. 52 letters a year. Got a bit sick of it in the end and noticed prepaid envelopes in there so started filling them with prawns and banana peel. The envelope was the type that takes over a week in the UK mail, so by the time they got them back they were rancid. After a while the letters stopped dont know if it was due to my effort or not.

    source

    • fakeman_pretendname@feddit.uk ⁨1⁩ ⁨year⁩ ago

      Hahahaha. I fully laughed out loud. That’s brilliant. Prawns is full on evil, but they deserve it. Your act of petty vengeance has probably made my day. Thanks! :)

      source

      • -> View More Comments
  • Corkyskog@sh.itjust.works ⁨1⁩ ⁨year⁩ ago

    Just send them invoices for your time to their AP department to see how tight their payment controls are…

    source

    • jscummy@sh.itjust.works ⁨1⁩ ⁨year⁩ ago

      I’d be surprised if these places are any good with paying their actual invoices

      source

      • -> View More Comments
    • fakeman_pretendname@feddit.uk ⁨1⁩ ⁨year⁩ ago

      I have actually threatened this before to some shitty scam company that kept phoning me during work hours - I never went through with it in the end though, because I’m a massive coward and I’m frightened of negative consequences.

      But in a parallel universe, I stuck it to them bastards :)

      source
  • Assassin4@lemmy.world ⁨1⁩ ⁨year⁩ ago

    Excellent idea though I imagine you might get in trouble for sending biohazards by post!

    source
• brap@lemmy.world ⁨1⁩ ⁨year⁩ ago

  Maybe this is a little European, but just cancel the Direct Debit or block the recurring payment with your bank?

  source

  • mp3@lemmy.ca ⁨1⁩ ⁨year⁩ ago

    That would make you default on the payment and they’ll pass it to debt collection. Only do this if you reasonably tried everything else (and documented your attempts) before using that option.

    source

    • brap@lemmy.world ⁨1⁩ ⁨year⁩ ago

      Maybe rules are again different, but a simple subscription here wouldn’t cause a default as there was no credit agreement. Interesting to see how things differ.

      source

      • -> View More Comments
  • enki@lemm.ee ⁨1⁩ ⁨year⁩ ago

    Yup, this is why you should always sign up using a credit card, never your debit card or bank. You can issue a chargeback online pretty easily with most credit card companies these days, it won’t affect your credit, and the money never leaves your bank account.

    source
  • CurlyWurlies4All@slrpnk.net ⁨1⁩ ⁨year⁩ ago

    Australia is moving to a pay management system like this soon but as of right now this shit is still valid.

    source
• CurlyWurlies4All@slrpnk.net ⁨1⁩ ⁨year⁩ ago

  Of course. It’s a Murdoch newspaper they’re the shittiest of shit tier capitalists.

  source
• BlemboTheThird@lemmy.ca ⁨1⁩ ⁨year⁩ ago

  I had a local paper do this to me a few years ago. Turns out I can ask my credit card provider to block payments to them at 2am on a Saturday and I still get access to the paper for another two months.

  source
• OCATMBBL@lemmy.world ⁨1⁩ ⁨year⁩ ago

  If you can help it - sign up for nothing with a direct bank withdrawal or debit card. Use a credit card, because it puts an important barrier between you and your purchases. It’s way easier to get help with stuff for credit cards, and it’s easier to cancel than getting a new bank account. Bonus: charge backs punish these assholes.

  source
• AlecSadler@sh.itjust.works ⁨1⁩ ⁨year⁩ ago

  It’s on purpose I think. I’ve been trying to cancel my alarm system for a house I no longer live in, and every time I call I wait on hold 1-2 hours minimum.

  If I get through, I get transferred for some reason, five times once.

  Twice now they just hang up on me.

  I can’t issue a chargeback to the bank because they said they’ll just send me to collections.

  They claim there is no way to cancel via mail or email, even though I know there is, the thing is you have to navigate the shitty tree and escalate it in a way where they will allow you to cancel that way.

  Fuck companies that do this.

  source

  • at_an_angle@lemmy.one ⁨1⁩ ⁨year⁩ ago

    If you’re in the US: …ftc.gov/…/tried-cancel-service-couldnt-learn-ste…

    If not, maybe your government has similar steps?

    source

    • AeroLemming@lemm.ee ⁨1⁩ ⁨year⁩ ago

      That article was completely useless.

      source
    • candybrie@lemmy.world ⁨1⁩ ⁨year⁩ ago

      Did that article have steps when you read it? For me it just says Vonage sucks and got sued and check out cancelation policies before you sign up.

      source
  • CosmicCleric@lemmy.world ⁨1⁩ ⁨year⁩ ago

    Could you please name the company, so we all can avoid them in the future?

    source

    • AlecSadler@sh.itjust.works ⁨1⁩ ⁨year⁩ ago

      Once things are settled with my current legal crap, I’ll gladly share it. But I’d rather not right now, just in case.

      source
  • possiblylinux127@lemmy.zip ⁨1⁩ ⁨year⁩ ago

    Stop paying

    source

    • AlecSadler@sh.itjust.works ⁨1⁩ ⁨year⁩ ago

      Did you read my comment? I tried and they threatened to send me to collections.

      But that same person couldn’t cancel my account, but they could transfer me! Rinse, wash, repeat.

      source

      • -> View More Comments
• JokeDeity@lemm.ee ⁨1⁩ ⁨year⁩ ago

  Dear everyone: please educate yourself on the beautiful treasure that is Privacy.com. I never sign up for any subscription without it now. I do not miss all the bullshit and you won’t either.

  source

  • moggers@lemmy.world ⁨1⁩ ⁨year⁩ ago

    Only good for US citizens sadly. Looks great though.

    source

    • JokeDeity@lemm.ee ⁨1⁩ ⁨year⁩ ago

      Oh damn I didn’t know it was US only! Sorry! But yeah, it really is great, if I want a subscription stopped it takes seconds and it’s guaranteed to never charge me again.

      source
• Daisyifyoudo@lemmy.world ⁨1⁩ ⁨year⁩ ago

  Working as intended

  source
• JohnDClay@sh.itjust.works ⁨1⁩ ⁨year⁩ ago

  Some gymns make you cancel by certified mail, and still deny they got it even after delivery.

  youtu.be/w6gF1z3WkWU

  source

  • PipedLinkBot@feddit.rocks [bot] ⁨1⁩ ⁨year⁩ ago

    Here is an alternative Piped link(s):

    https://youtu.be/w6gF1z3WkWU

    Piped is a privacy-respecting open-source alternative frontend to YouTube.

    I’m open-source; check me out at GitHub.

    source
• UnD3Rgr0uNDCL0wN@lemmy.world ⁨1⁩ ⁨year⁩ ago

  If they’re taking money and you cant cancel easily complain to your bank. Banks can sometimes escalate things, block payments etc.

  source
• RogueSensei@lemmy.world ⁨1⁩ ⁨year⁩ ago

  It’s not that it’s too difficult, but having it this way is more inconvenient to the customer leaving them less inclined to make the call. Scummy behaviour all around.

  source
• nathris@lemmy.ca ⁨1⁩ ⁨year⁩ ago

  I can increase my cellphone plan with the click of a button.

  If I want to decrease it that same button redirects to a live chat where I have to talk to one of their agents.

  Their agents will genuinely give you a better deal, but for some reason can’t change your plan to a lesser one without breaking your contract, causing hundreds of dollars in extra fees.

  The brick and mortar agents can do it in 2 minutes with no hassle. You walk in and say I want this plan, show your id, sign the change request and you’re done.

  I don’t even think they are doing it on purpose. Why would they have a button that connects me to someone they are paying to convince me to give them less money per month? They cut my wife’s bill in half because she is month to month.

  It’s just Hanlons Razor. Supreme incompetence.

  source

  • H1jAcK@lemm.ee ⁨1⁩ ⁨year⁩ ago

    But it’s not Hanlon’s Razor, it is absolutely malicious. They want to make the process complicated and frustrating so you give up.

    source

    • jcg@halubilo.social ⁨1⁩ ⁨year⁩ ago

      Besides, the limit of bandwidth is almost entirely artificial. Yeah, it costs some amount of money to send, say, 500 SMS messages, serve 1 GB of data, or process a 5 minute phone call. But not nearly as much as you’re paying and it’s not like they pay per SMS/GB/minute, once the infrastructure is there they pay a fairly flat amount to keep each service area running (until it’s time to upgrade but depending on where you are, that might even be publicly subsidized). So, whether you’re allowed 10 GB or 20 GB per month makes barely a dent on their cost, but getting you to pay $15 for 20 instead of $10 for 10 when $20 for 20 already isn’t an option is really good for their bottom line.

      source
• FARTYSHARTBLAST@kbin.social ⁨1⁩ ⁨year⁩ ago

  laughs in blocked charges and chargebacks

  source
• megaman@discuss.tchncs.de ⁨1⁩ ⁨year⁩ ago

  My local newspaper had this, i changed my credit card to a fake card number that developers use for testing.

  Now i can physical mail every two months saying they cant properly charge my card.

  So theyve spent $10+ on mailing me after I paid my $2 promo rate to them

  source
• Resolved3874@lemdro.id ⁨1⁩ ⁨year⁩ ago

  I made an account on a news site once just to test Firefox relay and my custom domain. Can’t for the life of me figure out how to delete the account. Had to set relay to just block all the emails. To the tube of like 400… In less than a month

  source
• Modern_medicine_isnt@lemmy.world ⁨1⁩ ⁨year⁩ ago

  technically, it actually is a little hard. But also, the product owner who decides what buttons get made has to justify the value it adds to his/her superiors. And they to thier bosses… And anyone along that line of decision makers can kill it because they care more about money than people. And they don’t even have to actually decide to kill it, just create an environment where the people below know they should be focusing on top value things only.

  source
• doctorcrimson@lemmy.today ⁨1⁩ ⁨year⁩ ago

  For some reason the preview for the image on this post is a bunch of colorful squares.

  source

  • Skater2065@lemmings.world ⁨1⁩ ⁨year⁩ ago

    try zooming out more. I find that when zoomed in too far, all of it looks like colourful squares! ;)

    source

    • doctorcrimson@lemmy.today ⁨1⁩ ⁨year⁩ ago

      Nah I can read it by enlarging the image but it’s humorous that black text can become yellow blue and green squares when compressed.

      source
  • echodot@feddit.uk ⁨1⁩ ⁨year⁩ ago

    You’re viewing reality objectively again.

    source
• LemonDrop@lemmy.world ⁨1⁩ ⁨year⁩ ago

  Just try getting your card removed from Adobe

  source

  • wipasoda@lemmy.dbzer0.com ⁨1⁩ ⁨year⁩ ago

    I just cancelled the automatic payment from paypal. Should do the job. If I stop paying, then they can’t shove their service down my throat and claim I should pay. That’s the plan…

    source