Tech support for mum

Submitted ⁨⁨2⁩ ⁨weeks⁩ ago⁩ by ⁨whaleross@lemmy.world⁩ to ⁨mildlyinfuriating@lemmy.world⁩

For fucks sake, mum. You have been working with computers since the seventies. How can you not know a single one of your passwords?

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baggachipz@sh.itjust.works ⁨2⁩ ⁨weeks⁩ ago
“It says I can’t”

“What says you can’t?”

“The computer”

“What is the message?”

“It says it can’t”

“Tell me exactly what it says. I need to know that.”

“THIS IS THE PROBLEM WITH YOU NERDS, YOU MAKE THINGS SO DIFFICULT!”

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- one_old_coder@piefed.social ⁨2⁩ ⁨weeks⁩ ago
  there is a problem with the computer
  
  what does it say?
  
  [reproduce the bug, an error message is shown, clicks OK at the speed of light]
  
  why don’t you read what’s on the fucking screen?
  
  it’s boring that’s why I clicked
  
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- wreckedcarzz@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
  Your honor, we find the defendant ‘not guilty’ of the murder charges.
  
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foggy@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
Just here to brag that when my dad upgraded to windows 11, he was tricked into making a microsoft365 acct which was promptly compromised.

So I walked him through the process of downloading a Linux mint iso, checking the hash in powershell, downloading rufus, prepping install media, and getting him off windows for the remainder of his life.

I had no eyes on the situation. His browser was giving malware results for everything so no downloads could be trusted.

2 years on his only complaint is occasional printer problems.

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- LeapSecond@lemmy.zip ⁨2⁩ ⁨weeks⁩ ago
  You should put that on your CV, that’s honestly impressive
  
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IWW4@lemmy.zip ⁨2⁩ ⁨weeks⁩ ago
OMFG the elderly parent tech support shit.

My dad and his wife drove me crazy with that shit. The best part about the wife is that when she would call me for help she would argue with me about the things I told her to do.

This is the situation, they are in their condo in Florida and I am outside Baltimore MD, On a phone call.

Her: The keyboard wont work

Me : The battery is probably dead, replace the battery

Her: We have never replaced a battery in a key board.

Me: ok, that is probably why it is dead.

Her: It doesn’t have a battery.

Me: (as I set it for them I know it is wireless) Does it have a cable connecting it to the computer?

Her: no

Me: ok, then it is wireless, the batter is probably dead. Flip the keyboard over and look for the battery cover.

Her: (I hear on the phone that she has not flipped the keyboard over) I don’t see it.

Me: have you flipped over the keyboard over.

Her: (at this point, she is in total brainlock) how do I do that?

Me: (pours myself another whiskey and coke)

Yeah back when it was all PC tech support I would just use Teamviewer and other products to shadow their PC and see WTF their issues where. Now with everything being cellphone it is fucking hopeless.

For a long time I did convince them to get the same exact phone as I had so I could at least give them step by step instructions on some issues.

Then “the nice guy” at the phone place gave them a great deal on a different phone type.

Now my dad’s mental capability is completely gone so that has stopped and I got so sick of her shit that I have shut it down.
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- 01189998819991197253@infosec.pub ⁨2⁩ ⁨weeks⁩ ago
  
  Me: (pours myself another whiskey and coke)
  
  You really shouldn’t mix liquid and powder like that
  
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- Flyswat@lemmy.dbzer0.com ⁨2⁩ ⁨weeks⁩ ago
  I imagine they use WhatsApp, in which case it allows sharing their screen so you could at least see what is going on. I don’t know of it can share control however.
  
  Good luck.
  
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  - IWW4@lemmy.zip ⁨2⁩ ⁨weeks⁩ ago
    They do not and nor do I, but I will get all of us on it.
    
    Thank you!
    
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one_old_coder@piefed.social ⁨2⁩ ⁨weeks⁩ ago
Scenario #1

Parents: we will buy a new laptop
Me: buy a Mac, it’s easy and you can keep it for years
Parents: we bought the most shitty Acer/Whatever computer ever in a Walmart because the salesman was nice to us, we also bought a subscription to the shittiest antivirus ever, it says it protects our DNA or bodily fluids from the North Korean hacksters, is it good? We also bought an Office subscription even though we use it once a year

Scenario #2

Parents: we will buy a new TV
Me: don’t buy a smart TV, don’t buy Samsung, don’t buy anything more than full HD because you’re almost blind and it’s not worth it
Parents: we bought a gigantic 8K Samsung smart TV because the salesman loved us and got us a $10 coupon on that $1000 TV

Scenario #3

Parents: we will buy a new phone
Me: buy an iPhone, it’s simple
Parents: we bought the shittiest Samsung ever and it comes with an antivirus and a cloud subscription, also why is it broken all the time?

And that’s why I don’t give them advice anymore.

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Crozekiel@lemmy.zip ⁨2⁩ ⁨weeks⁩ ago
It’s kinda weird how society just decided we were only going to teach one generation of people how the fuck to use a computer and no one else gets to know.

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- NarrativeBear@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
  True, is there even any computer literary courses offered in elementary and high school anymore at all?
  
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i_stole_ur_taco@lemmy.ca ⁨2⁩ ⁨weeks⁩ ago
The number of times I have had this phone conversation is greater than 3:

“I accidentally clicked something on Facebook and now my computer is playing a loud noise and I can’t do anything and it says not to turn off my computer or all my data will be lost.”

“Restart your computer”

“But it says not to!”

“It’s a virus that just took over your computer. Why would you do what it told you?”

“I don’t want to lose all my files!”

“You don’t have any files on that computer and it doesn’t matter. Just restart.”

(Back and forth a few times)

“Oh, I just restarted and everything is back to normal. Never mind!”

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starlinguk@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
My dad hasn’t installed banking on his phone. He also doesn’t know the password for his email and his phone logged him out. So what happens when his credit card is declined for a b&b he’s booked and (after calling him) they send him a link to arrange a bank transfer, but he’s only logged in on the tablet he doesn’t have with him?

🥴

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BackgrndNoize@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
My parents drove me mad trying to remotely setup mom’s new phone, team viewer does not work on her phone so I have my dad hold the camera over the screen so I could see what they are doing, except dad keeps moving his hand so the screen does not fully remain in view and my mum doesn’t understand a single basic concept about smart phones and will drive me nuts asking me twice if she should do something I explicitly asked her to do, only to then find out she has no clue how to do it.

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Eat_Your_Paisley@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
My father is a teacher with two masters degrees in engineering, my mother is a teacher with a bachelor’s in math. My father taught tech starting in 1985 in the last 10ish years I’ve been their tech support, my degree is in philosophy.

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01189998819991197253@infosec.pub ⁨2⁩ ⁨weeks⁩ ago
Because there were no passwords in the seventies, and then, the passwords were ‘’‘iloveyou’‘’ or ‘’‘12345’‘’ for a few decades. She’s never had to remember a complex password before

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webkitten@piefed.social ⁨2⁩ ⁨weeks⁩ ago
I taught my mum to use 1Password and the best part is under 1Password for Families, I can add access to her vault so if she does forget I can point her to it.

Plus it gets them out of the habit of reusing simple passwords.

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- AA5B@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
  Yeah that’s excellent! I’ve been trying to do similar for years …… for my ex and kids.
  
  I use Apple’s password manager mainly because it’s so well integrated into their ecosystem, including family sharing. If you’re an Apple family, it’s a great choice (and yes there’s a windows integration).
  
  I finally forced them to use it for streaming services because I refuse to give the password out. I just tell them where they can find it
  
  But none of them voluntarily use it. And it even gives notices for reused passwords and exposed passwords: I have to see that but they won’t change them because they can’t remember them.
  
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  - webkitten@piefed.social ⁨2⁩ ⁨weeks⁩ ago
    Yes! I do a separate Shared Streaming Services vault just for things like that too so everyone can access it.
    
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connaisseur@feddit.org ⁨2⁩ ⁨weeks⁩ ago
Instead of complaining, introduce her to password managers - then she only needs to remember one pw.

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- whaleross@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
  She needs to keep track of two-three passwords. Yet every time it is “how should I know the password?” I don’t think it would make any difference if it was only one and a password manager adds one more layer of confusion when I’m doing remote tech support over the phone.
  
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  - mike_wooskey@lemmy.thewooskeys.com ⁨2⁩ ⁨weeks⁩ ago
    I share your frustration. Both of my parents have multiple sheets of paper next to their computers with “all” of their papers written on them, but when they need tech sorry (i.e., me), the password they need it never on there.
    
    Have you considered the possibility that this could be a subconscious act by your mom to communicate with you, a way to ensure she gets to talk to you more frequently than otherwise?
    
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  - MarieMarion@literature.cafe ⁨2⁩ ⁨weeks⁩ ago
    My mom, every time she needs to re-enter her Gmail password: “I’m pretty sure there’s never been a password on my email thing.”
    
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  - starlinguk@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
    I’d say tell her to write it down, but my MIL always writes them down wrong.
    
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  - teft@piefed.social ⁨2⁩ ⁨weeks⁩ ago
    That’s when you set her up with a passphrase instead of a password. Much easier to remember “The password is open sesame 143!” than “dkkfuY665&k)”
    
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- helpImTrappedOnline@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
  That is harder than you think.
  
  “How do I copy the password?”
  
  “Where the password, its just dots”
  
  “What app are my passwords in”
  
  “Why can’t I use the same password for everything”
  
  “I cant find the sgiggle key” (~)
  
  “Why did the autofill only fill in the email?”
  
  "Why doesn’t the Facebook autofill work anymore? (login link is via email)
  
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- IWW4@lemmy.zip ⁨2⁩ ⁨weeks⁩ ago
  LOoooooooooooooOOOOLLLLL
  
  Then she will just forget the password to the password manager.
  
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  - WhyJiffie@sh.itjust.works ⁨2⁩ ⁨weeks⁩ ago
    not really a problem. it stays unlocked, and for when she occasionally needs to log in again it will be printed on a paper
    
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- MentalEdge@sopuli.xyz ⁨2⁩ ⁨weeks⁩ ago
  My moms password manager, is just my password manager. (That’s not entirely true, she did figure it out eventually, but for a while there I was simply saving all her account passwords in my manager.)
  
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  - Don_alForno@feddit.org ⁨2⁩ ⁨weeks⁩ ago
    I too have gotten into the habit of putting all my dad’s passwords (at least the ones I for things I set up with/for him) into my keepass file as a backup. He will write them down, and then next time that specific piece of paper will be gone.
    
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- franzbroetchen@feddit.org ⁨2⁩ ⁨weeks⁩ ago
  Won’t work, they’ll refuse to learn how that works and ask even more questions afterwards
  
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- BackgrndNoize@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
  Tried does not work, they don’t remember the password to the password manager, they do not add new login they make while on the phone and it does not automatically capture the login details like it does on a computer browser
  
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HubertManne@piefed.social ⁨2⁩ ⁨weeks⁩ ago
I have actually seen this with folks. Not in IT specifically but had a computer at work and had to login and theoretically do tasks with the computer more advanced than casual use of their own. Worse they can’t seem to use a local password manager to. IE update it when they make a new account or change their password. Its not just IT though as I see it with purchasing and billing like they did not do that a ton in their job. Or for that matter dealing with paperwork and beuracracy. I kinda worry about this happening to me as I age. I will admit it takes me longer to go through things than it used to. I like to think im evaluating them better but its honestly just can’t do the high energy frantic push anymore.

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teft@piefed.social ⁨2⁩ ⁨weeks⁩ ago
How many phone numbers do you know off the top of your head? Everyone only has a certain amount of brain power and it sounds like she just prefers not to waste hers on minutiae like passwords.

But you could always be a good son and set her up a password manager.

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- LeapSecond@lemmy.zip ⁨2⁩ ⁨weeks⁩ ago
  The trouble is when you don’t remember them but also don’t have an alternative set up and are just expecting things to work.
  
  Ideally you remember a minimum of 3-4 phone numbers that can help you in an emergency and give you access to the rest of the phone numbers.
  
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Proprietary_Blend@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
[deleted]
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- whaleross@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
  Too bad you didn’t inherit your parents brains bud.
  
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  - Proprietary_Blend@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
    What is wrong with you?
    
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adarza@lemmy.ca ⁨2⁩ ⁨weeks⁩ ago
if she won’t use or learn a password manager, then get her an address book to write them down in. it’s got tabs for organizing sites alphabetically and plenty of room for each entry to have the site, username, password and a date (it was added to the book or updated). there are ‘password books’, but an address book works just as well. the labels on the blanks don’t need to match with what you’re actually using it for.

i make my own for people that need one, using a page layout i made, printed and 3-hole punched, then put into either a folder with clips to hold the paper or a small 3-ring binder.

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whaleross@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
Follow up: any advice for preferably FOSS remote desktop Linux to Windows 11 and Android to Android phone?

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- HubertManne@piefed.social ⁨2⁩ ⁨weeks⁩ ago
  Remmina is an rdp client for linux. Might have to use gnome to use it and I think I have heard from folks issues with it not being updated but it has worked for me in the past.
  
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  - WhyJiffie@sh.itjust.works ⁨2⁩ ⁨weeks⁩ ago
    its just as usable with KDE, but depending on distro you might need to install the server part yourself.
    
    but also these are LAN only solutions, and VPN. for actual remote access you have to forward ports but I wouldn’t do that for risky things like that. Instead use rustdesk, but even teamviewer would be a better idea
    
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- WhyJiffie@sh.itjust.works ⁨2⁩ ⁨weeks⁩ ago
  rustdesk
  
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