I can live with hold music even for an hour because I can keep it in the background.
The absolute WORST is when they play some music for 30 seconds, then the music stops, cutting to some voice recording peddling some bullshit like “try out [Product]!” or “Use our new mobile app!”. I can’t focus on anything else with it in the background because I think each time it cuts the CSR might have picked up the line.
harmonea@kbin.social 10 months ago
Out of date tbh - It's never a labyrinthine phone tree anymore, it's a "natural speech" based menu that can never help with more than the most basic inquiries like "how much is my bill?" and still stubbornly refuses to put you in the queue for a real person.
Catoblepas@lemmy.blahaj.zone 10 months ago
Sometimes cursing will get you connected to a human.
ThatWeirdGuy1001@sh.itjust.works 10 months ago
I’m my experience it’ll just hang up
sndrtj@feddit.nl 10 months ago
I’ve found that “new customer” sometimes gets you a human quicker…
MeowMeow@lemmy.sdf.org 10 months ago
Speak to a representative. “Sorry I didn’t understand that”
mrspaz@lemmy.world 10 months ago
The worst is when they phrase the response as if there was just some slight, funny misunderstanding on the part of the machine; “Sorry, I didn’t quite catch that! Did you want to…”
For some reason that one really drives my ire.