The Automated Bot of Experian support phone line, refuses to let me to a real person... 🤬

Submitted ⁨⁨4⁩ ⁨weeks⁩ ago⁩ by ⁨IDKWhatUsernametoPutHereLolol@lemmy.dbzer0.com⁩ to ⁨mildlyinfuriating@lemmy.world⁩

Warning: angry rant below

So I lost lost the Username and Passwords to all my 3 credit bureau accounts, and also the email account, this appened like earlier this year, (or maybe last year not sure… anyways…). I didn’t bother resetting at the time since I didn’t need to get a credit card or loan or anything.

But today I decided to reset those accounts to check my credit. So I started with calling Experian to try to reset the account. So right away, I’m already mildly annoud that a fucking automated voice Bot took the call and then on top of that, they fucking played a fake “keyboard typing” sound to mimic a human typing on a keyboard after every response 🤦‍♂️, like yo I know its a bot, stop with this BS. So it asks what I need help with, “accessing account”, okay it asks for SSN and zip code, okay gave that, then this bot just sent a reset to my email, WHICH I DONT HAVE ACCESS TO!!!, okay no problem, I’ll just talk to a person, “talk to a representative”, okay this is the most infuriating part, bot says “I’M SORRY, I’M ONLY ABLE TO DO THAT IN LIMITED CIRCUMATANCES” (paraphrased, I don’t remember the exact wording)… excuse me what the fuck, this audacity of this fucking bot, I say it again, but the only 2 options are “continue” with the automatic self-help system, or “end call”… MOTHERF****R 🤬🤬🤬

Jesus Fucking Christ, who gave these stupid “Credit Bureaus” their authority?

I see a future of:

“Hello 911, please send an ambulance, I’m dying.”

Bot: “Sorry, not blood detected, unable to dispatch an ambulance”

dude was having a heart attack, of course no blood was detected

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Comments

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SnotFlickerman@lemmy.blahaj.zone ⁨4⁩ ⁨weeks⁩ ago
Yeah, COVID was an excuse for a lot of companies to kill their customer service departments and make their automated systems even worse.

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- SpaceNoodle@lemmy.world ⁨4⁩ ⁨weeks⁩ ago
  How? I can talk to strangers on a phone at home.
  
  I mean, I technically could, but that’s my personal version of hell. But, like, somebody else could.
  
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  - Khanzarate@lemmy.world ⁨4⁩ ⁨weeks⁩ ago
    Hypothetically, yes, but during covid was when a company had to truly learn the work-at-home model. Some succeeded, some failed, but the reality is it was an excuse not to try. Automated is cheaper, and laying off employees because a pandemic has closed doors is a great excuse.
    
    “I’m sorry, due to an abundance of caution we are unwilling to reopen the offices and do not have the infrastructure to have you work securely from home, so we’re going to have to furlough everyone until further notice”
    
    Then they have a month testing the automated system and hit “good enough” by their standards so then they say the furlough becomes a layoff and everyone loses.
    
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iamjackflack@lemm.ee ⁨4⁩ ⁨weeks⁩ ago
Sounds like a ceo problem

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possiblylinux127@lemmy.zip ⁨4⁩ ⁨weeks⁩ ago
You know what the secret is? Just start speaking nonsense and it will get confused. Lean heavy into a regional accent as well so it can’t understand.

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- AnarchistArtificer@slrpnk.net ⁨4⁩ ⁨weeks⁩ ago
  “Eeyup, ars thar doin’? Ad be reyt, but av lost me notes of me password— tin tin tin”
  
  (This was an attempt at transcribing someone saying in a heavy Yorkshire accent: “Hello, how are you doing? I would be okay, but I’ve lost my notes of my password. It isn’t in the tin”. (I had to squeeze in “tin tin tin” to this somehow because that’s one of my favourite mini jokes about heavy Yorkshire accents.)
  
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  - philthi@lemmy.world ⁨4⁩ ⁨weeks⁩ ago
    My family is from Yorkshire, and I recognised it immediately (and the ‘tint in’ tin joke!)… So well done from me?
    
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- hayes_@sh.itjust.works ⁨4⁩ ⁨weeks⁩ ago
  Also just press random keys that aren’t in the list of options it gives you.
  
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  - IDKWhatUsernametoPutHereLolol@lemmy.dbzer0.com ⁨4⁩ ⁨weeks⁩ ago
    I tried pressing “0” “9” or anything, the fucking bot hanged up on me
    
    “Thank you for calling, Goodbye” NOOOOO I WASN’T DONE WITH YOU, YA F***KING BOT
    
    FTC complaint here I go, oh I hope the FTC does something before Jan 20, cuz the new commission chair aint gonna help.
    
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  - BradleyUffner@lemmy.world ⁨4⁩ ⁨weeks⁩ ago
    A lot of them just hang up on you when they get confused.
    
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AlphaOmega@lemmy.world ⁨4⁩ ⁨weeks⁩ ago
I heard that saying fuck over and over again will get you to a real person

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- IDKWhatUsernametoPutHereLolol@lemmy.dbzer0.com ⁨4⁩ ⁨weeks⁩ ago
  “I’m sorry, I didn’t get that” -Bot
  
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  - Zachariah@lemmy.world ⁨4⁩ ⁨weeks⁩ ago
    Same with FedEx. It eventually hung up on me.
    
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- gramie@lemmy.ca ⁨4⁩ ⁨weeks⁩ ago
  I tried that recently on a call to, I believe, the bank. It ended up just disconnecting the call. Clearly they know about this trick.
  
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gravitas_deficiency@sh.itjust.works ⁨4⁩ ⁨weeks⁩ ago
Iirc there’s a site out there that gives pretty specific instructions on how to reach an actual meatbag in customer support for tons of companies.

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timewarp@lemmy.world ⁨4⁩ ⁨weeks⁩ ago
Don’t forget to contact your senators & representatives. This is what seniors deal with in all aspects of their lives. We gotta not think that other people will fix these problems cause no one is doing shit but allowing it to happen.

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RunningInRVA@lemmy.world ⁨4⁩ ⁨weeks⁩ ago
You should consider a password manager.

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- IDKWhatUsernametoPutHereLolol@lemmy.dbzer0.com ⁨4⁩ ⁨weeks⁩ ago
  I did have one. I forgor the master password 🙃
  
  Yay for Bitwarden Bulletproof security!
  
  Reseting Google to get access to the email doesn’t work either, Google says “Unable to verify that this account belongs to you” 🙃
  
  (Now I have emergency access set up and the account for the trusted contact written on a piece of paper in a drawer.
  
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  - CanadaPlus@lemmy.sdf.org ⁨4⁩ ⁨weeks⁩ ago
    Yeah, this is why I’ve been slow moving over to a password manager. A single cliff-like failure point scares me.
    
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  - possiblylinux127@lemmy.zip ⁨4⁩ ⁨weeks⁩ ago
    Did you not write it down? I write mine down and put in the safe.
    
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intensely_human@lemm.ee ⁨4⁩ ⁨weeks⁩ ago
The problem with previous epochs’ methods of tyranny was that they relied on overpowering the body. They relied on the hardness of metal and the power of weapons to enslave and imprison people.

The human spirit transcended that tyranny to create freedom, by organizing our physical power into structures that overcame the literal chains and walls of our imprisonment.

The mind seemed to be ephemeral, insubstantial compared to the steel and concrete that controlled us. But the mind allowed us to conceptualize of an existence without these things, to see freedom as a possibility and to seek it, and not to stop seeking and reorganizing our efforts until counters to these mechanisms were found and implemented.

The new tyranny, on the other hand, presents obstacles to the mind in the way that the previous tyranny presented obstacles to the body. The new tyranny is based on incomprehensibility, on preventing the mind from finding purchase.

If the victim cannot even form a comprehension of what is going on, then they cannot resist. Instead of chains and weapons, the new tyranny uses lies and complexity to imprison us. Just like bronze introduced a material that human hands couldn’t break, AI introduces a technology that the human mind cannot comprehend and navigate.

Breaking the mind of the prisoner is an old technique. It predates AI. We see it in brainwashing, in lying, in lobotomy, and in the administration of drugs.

But just as barbed wire enabled prisons to scale to house entire populations, AI enables mental imprisonment to scale to encircle billions of souls in an incomprehensible whirlwind of bullshit.

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