Submitted 1 day ago by LifeInMultipleChoice@lemmy.world to mildlyinfuriating@lemmy.world
Not sure if I’m supposed to say something to the store, Crest or is this just how shitty toothpaste now comes?
On the tube, in small print along the back, is a thing that says “tell us what you think” and a way to contact them. Send them that picture and they will likely send you a few tubes in exchange for that one. They will want it for the batch number on it for QA.
I recently bought a perishable that I opened the following day. It had mold on it, while the “best by” date was 2 months away.
The contact info they listed on the package didn’t work.
I contacted the store I bought it from, just to let them know they might have a bad batch
A week later I get contacted back. They said bring it in and the receipt for a refund.
No one at these companies really gives a shit.
I do this kind of work and we really do care. Don’t let one company convince you all hate you. Some really do try and want your business and good will. It means they get more business and you are happy, win-win.
I messaged them, I’ll make sure I give their response here. I just think it’s rediculous to buy a product (2 pack) and both be shit that don’t seal. It made me question whether they actually meant it to be or they declared it shelf stable
Shit happens in manufacturing.
Some day you should tour both a really modern facility and a very old one.
Sometimes damaged stuff slips through, nothing more.
Contact them via the info on the tube. I’ve never had anything but a good response when doing so, the QA Dept and maintenance want to know when the system drops the ball so they can improve it.
Yep, I’m in manufacturing and we want to know and to make it right
Someone on the line missed the glue on that one (or some similar mistake, more likely it was a machine that maybe ran out of glue or missed the target for some reason.)
Mistakes happen.
I think you’re supposed to squeeze it from the other end.
Sorry I’m lost. Have you tried turning the cap?
The tube consists of 2 parts, the tube (flexible plastic) and the screw bit (hard plastic)
The 2 have seperated
take it as a win and fill it with peanut butter for a joke on someone.
It also comes with lead
Yes.
HikingVet@lemmy.ca 1 day ago
This is a manufacturing error that has some how squeezed past quality control. If you spent money on this where it came in a sealed box, refund should be easy if unused. Or at least IME.
DarrinBrunner@lemmy.world 1 day ago
Prolly using AI and cameras instead of people to check quality now.
prettybunnys@piefed.social 1 day ago
They’ve probably been using cameras for QA for some time
LifeInMultipleChoice@lemmy.world 1 day ago
Yeah when I opened the box I had to pull it to the top. Then realized “don’t press to hard” because it will start to prefer the side gaps if you don’t go easy.