My Bank Recently Changed Their Interface to Move Money Between Accounts

Submitted ⁨⁨3⁩ ⁨weeks⁩ ago⁩ by ⁨ccunning@lemmy.world⁩ to ⁨mildlyinfuriating@lemmy.world⁩

It has been the sensible order of choosing the source account then choosing the destination account. Now they’ve switched it to where you have to first choose the destination account then choose the source account.

I understand this shouldn’t be a big deal but my brain just absolutely rejects it and even knowing full well they’ve made the change on several occasions I’ve moved money the wrong way. Sometimes without even realizing it for days.

I don’t think this is simply a muscle memory thing that I’ll eventually get used to; I feel like it’s fundamentally nonsensical and I’m curious if it’s just me. Or am I just being a stubborn old man stuck in his ways?

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Hegar@fedia.io ⁨3⁩ ⁨weeks⁩ ago
Choosing the source then the destination is the correct order. The money moves from X to Y, of course you should choose X first and then Y. Destination then source feels inherently wrong to me too

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snooggums@piefed.world ⁨3⁩ ⁨weeks⁩ ago
Both orders make sense, although switching the order is stupid.

Let me guess, the labels aren't extremely obvious either are they?

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- ccunning@lemmy.world ⁨3⁩ ⁨weeks⁩ ago
  I guess I’m just stuck in a physical mindset where you have to get the thing first before you can take it to where it goes.
  
  The problem isn’t really the labeling because when they show my list of accounts I’m just focused on finding the one I want to move from. Im not even looking at the surrounding text.
  
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  - SanctimoniousApe@lemmings.world ⁨3⁩ ⁨weeks⁩ ago
    Did they just make the page look basically the same, but reverse the order? If so, then that’s on them because of shitty UI planning. Making such a drastic change should come with a equally drastic visual layout change to disrupt the automatic mental flow that goes with muscle memory.
    
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  - ValiantDust@feddit.org ⁨3⁩ ⁨weeks⁩ ago
    I feel you could choose another metaphor though, and it would make sense.
    
    Like, when you go to a shop to buy something or buy something online, you have already chosen the destination. Then you decide how you pay, choosing the source.
    
    To me both make sense equally.
    
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grue@lemmy.world ⁨3⁩ ⁨weeks⁩ ago
They should display all your accounts as a word cloud and have you draw a line (directional arrow) from the source to the destination. Yes, using your finger (on a touchscreen) or the mouse.

#shittyuiideas

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- Nindelofocho@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
  Make it where you have an icon of every dollar and then drag and drop the dollars you want. Ctrl + click and drag to select also work but each icon box will be scrollable
  
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AlecSadler@lemmy.blahaj.zone ⁨3⁩ ⁨weeks⁩ ago
My bank did the same and I totally moved money the wrong way and fucked up and over drafted.

Luckily I don’t get overdraft fees with my bank. But who the fuck designed putting destination first after years of it being second?

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- __siru__@discuss.tchncs.de ⁨3⁩ ⁨weeks⁩ ago
  Maybe to get a bunch of people to overdraft and then ahve to pay overdraft fees?
  
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theneverfox@pawb.social ⁨3⁩ ⁨weeks⁩ ago
Honestly, picking the destination first makes more sense.

But the primary law of UX is you don’t change shit up on people. I’d have taken a stand if I was on that team

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- ccunning@lemmy.world ⁨3⁩ ⁨weeks⁩ ago
  Curious why you think destination first makes more sense.
  
  I just can’t get over the idea that when you move a thing to a different place, you go to where the thing is first so you can take it to the new place.
  
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  - theneverfox@pawb.social ⁨3⁩ ⁨weeks⁩ ago
    Sure… If I want $300 in an account, that’s my goal. I don’t want to decrease another account by that amount
    
    So my goal is to move X money into Y account, or maybe all but X money into Y account
    
    The second half is where it comes from. It’s not the goal, it’s the means
    
    But again as I said, flipping this is a worse solution than either direction
    
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  - Jack_Burton@lemmy.ca ⁨2⁩ ⁨weeks⁩ ago
    When you pay a bill, do you select who you’re paying then the amount from whichever account, or do you select the amount from an account and then select the company you’re paying?
    
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- BCsven@lemmy.ca ⁨3⁩ ⁨weeks⁩ ago
  If you think of it in physical terms , when you move something you have to grab it from its source then go to the destination.
  
  Like even moving money to pay for something, you take out of your wallet and hand to the cashier.
  
  Even computer filesystem management is: copy source destination, move source destination
  
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  - theneverfox@pawb.social ⁨2⁩ ⁨weeks⁩ ago
    It depends on how you look at it, and how it’s presented
    
    You don’t fill a hole by grabbing dirt and finding a hole, you realize you need to fill a hole, and then you grab/buy materials to fill it in with.
    
    It’s just a matter of approach. You can frame it in either direction
    
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  - Azzu@lemmy.dbzer0.com ⁨3⁩ ⁨weeks⁩ ago
    Can also think like this, “I have an invoice that I need to pay. So I need to pay to there, let me figure out where to get the money from”, i.e. impetus-based thinking instead of process-based thinking.
    
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GaMEChld@lemmy.world ⁨3⁩ ⁨weeks⁩ ago
Source then Destination is the usual convention in my mind. I probably wouldn’t make a mistake either way because I’m the type to punch shit into my calculator 3 times to make sure.

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betterdeadthanreddit@lemmy.world ⁨3⁩ ⁨weeks⁩ ago
How much a nerd are you? Not in the insulting way though. Could use something like Greasemonkey to rearrange the elements after page load.

For many reasons, I am not recommending that you do so but it is a possibility.

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- ook@discuss.tchncs.de ⁨3⁩ ⁨weeks⁩ ago
  Could be in an app and then that wouldn’t work.
  
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  - toynbee@lemmy.world ⁨3⁩ ⁨weeks⁩ ago
    This statement summarizes many of the problems with my modern life.
    
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