Submitted 1 day ago by pelespirit@sh.itjust.works to videos@lemmy.world
https://www.bbc.com/news/videos/c70e2g09ng9o
Mike Johns boarded a driverless Waymo taxi to an airport in Scottsdale, Arizona, but it began spinning in circles in a parking lot.
He filmed the moment he was trapped in the vehicle, unable to stop the car or get help.
Johns said he almost missed his flight.
That guy is a fucking Karen. Does it duck the car is doing that, sure. But you don’t have to be a dick to the customer service representative who has nothing to do with what’s happening right now.
Yes and no. If you’re going to have an independent system like that malfunction then the CS needs a way to save someone from potential harm. People panic and cannot follow instructions and, honestly, this sort of service should have multiple safety features built in if someone is not in control.
Again, the customer service rep didn’t do any of this. They are just following a script.
I don’t think he was a complete Karen and he brought up several good points. If Elon can remotely unlock a Tesla, then support should be about to abort the ride and stop the car. Problem is this was likely tier 1 support which is just customer issues like billing and what not. He needed like a tier 3 engineer at least. They sure as shit didn’t need him to do something on his phone.
And how do we know his first move wasn’t to try using the app to get the car to stop?
Barely made it thru the video, the guy was so annoying I had to look him up:
Like, yeah it would suck, but it had probably been happening for 2 minutes and he wants them to pay for his flight already.
That site says CEO and based on his entitlement, it seems safe to say he is.
This is honestly like a parody.
Has it been hacked? Jesus, no! That would’ve been way worse. It’s a parking lot so probably the car can’t find its exit.
What bothers me is that the woman in the other end doesn’t have the option to control the car herself. That would’ve been the very first thing to do.
Like 30 seconds into the phone call she flat out says they’re taking control remotely.
He just keeps talking nonsense to try and make it take longer for the video. Probably wasn’t even going to the airport lol.
Dude’s whole job is this stupid shit and convincing people he’s a big enough deal they should pay him to talk to them
Might want to write some code for detecting loops then
I didn’t watch the video, but was he really not capable of opening the doors? I’ve taken a waymo quite a few times and it used to try dropping me off in front my neighbors house instead of where I live, so I would just open the door and it would immediately stop
Wouldn’t be as good a video tho
I think he’s trapped in that he couldn’t get out of a moving vehicle. Also, it might not let him out for “safety” issues.
That’s interesting. It always stops for me whenever I open the door. I wonder if I’m special🤔
Awwrrr great. Technology… solving problems… that we did not had before.
We’re in the mirror verse. Satire writers wrote this entire universe. Next thing he’s going to be auto driven into a shipping container and sent to a private island of a billionaire because the car was called home
With nothing to keep him company but a bottle of adderall
you spin me right round baby right round…
Whipping shitties with the basilisk
That’s just the astronaut training feature, not sure why he’s complaining.
Shouldn’t have gotten in that car in the first place, Mike. What a Karen.
He’s a Karen, but it has nothing to do with the cars. Self driving cars will definitely be the norm in the future (as long as society doesn’t collapse). This incident is so minor. It’s only a story because the dude was an idiot and people love shitting on innovation
Turns out innovation loves shitting on people too
merc@sh.itjust.works 1 day ago
“Spins in circles” makes it sound like the car was drifting, when it was just doing laps around the inside of a parking lot. Also, this guy starts talking about them “taking care” of his flight when this has been happening for what, 5 minutes? I get that it’s annoying, but if 5 minutes circling a parking lot would have made him miss his flight, he’d also have missed it if there was even a hint of bad traffic. He also doesn’t even allow the customer service person to help him.
Also, the screen in the car has a “pull over” button on it. I guess he missed that? Or, maybe he hit it and it was stuck in a loop trying to find a safe place to pull over? It seems to me that a software button on a touch screen isn’t good enough though. They should have a physical big red button that a passenger can’t miss and can hit if something is going wrong. But, that’s just me.
ddash@lemmy.dbzer0.com 18 hours ago
To be fair, he couldn’t have used the app since he was recording the incident for social media clout. So much more important.
Poem_for_your_sprog@lemmy.world 1 day ago
How did he not allow them to help? They should be able to remotely take over the car. He’s correct that they don’t need his phone to correct an issue like this.
merc@sh.itjust.works 1 day ago
He kept talking over the woman who was trying to help. He brought up his flight about 3x. When she asked him to bring up the Waymo app he pushed back rather than just doing what she asked.
He’s right that it’s dumb if he has to use his phone to do something. But, if she thought that would work, why not try it? I suspect the reason he didn’t want to do that is that he was using his phone to record his social media post, and was more concerned with getting his viral post ready vs. trying to actually resolve the situation.
This doesn’t make Waymo look good. Their car getting stuck looping a parking lot is ridiculous. The passenger not having an obvious button to push to get the car to immediately stop (or find a safe place to pull over and stop if it’s on a highway or something) seems like a big oversight too. The person answering the phone also didn’t seem to know how to handle the situation either. Like, this seems like one of the primary things someone on support should know how to do: stop the car and let the passenger get out if there’s a problem. But, she seemed to be fumbling to find a solution.
Having said that, the guy seemed to be making the situation worse instead of trying to resolve it and get to the airport.
EtherWhack@lemmy.world 19 hours ago
I was wondering where to sign up when I thought the car was doing donuts
CaptnNMorgan@lemmy.world 22 hours ago
Did he try opening the door? I haven’t watched it, but whenever I open the door in a waymo, it immediately stops
merc@sh.itjust.works 11 hours ago
I don’t know, I doubt it.
intensely_human@lemm.ee 18 hours ago
I’m an Uber driver. This is what I always tells my customers: if you don’t like the way I’m driving just literally open the car door while we’re in motion and I’ll end the ride immediately.
It’s a really good system. Makes a lot of sense.