Comment on Don't believe them

zewm@lemmy.world ⁨1⁩ ⁨day⁩ ago

• slothrop@lemmy.ca ⁨1⁩ ⁨day⁩ ago

  Same, I pray for that option every time I enter that void.

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  • lengau@midwest.social ⁨1⁩ ⁨day⁩ ago

    My phone has a “hold for me” option 🤷🏻

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    • BruisedMoose@piefed.social ⁨20⁩ ⁨hours⁩ ago

      Pixel? That and the call screening have been huge since I moved over this year.

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      • lengau@midwest.social ⁨18⁩ ⁨hours⁩ ago

        Yep. No one killer feature. Just a flood of tiny things that make my life better.

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• gingersaffronapricat@lemmy.world ⁨1⁩ ⁨day⁩ ago

  90% of the time I get called back immediately. Makes me feel like maybe there was actually someone available. They just made me jump through hoops

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  • yakko@feddit.uk ⁨1⁩ ⁨day⁩ ago

    Pretty much. Paid by the hour, I’ve sat on hold on purpose just to catch a break. I know how their shit works

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• cm0002@no.lastname.nz ⁨1⁩ ⁨day⁩ ago

  You’re lucky then, every time I’ve tried I either don’t get a call back or it’s hours later when just waiting would have only been 20 minutes

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  • null@piefed.nullspace.lol ⁨1⁩ ⁨day⁩ ago

    hours later when just waiting would have only been 20 minutes

    But there’s no way to know that

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    • cm0002@no.lastname.nz ⁨1⁩ ⁨day⁩ ago

      I base it off the estimated hold time it tells you, IME it’s not the most accurate thing in the world, but probably won’t be off by whole hours

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      • null@piefed.nullspace.lol ⁨1⁩ ⁨day⁩ ago

        It just doesn’t really add up. What incentive would they have to develop a callback system, and use it, but delay the callbacks?

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  • bamboo@lemmy.blahaj.zone ⁨1⁩ ⁨day⁩ ago

    Just watch out, some phone providers will disconnect you after a few hours on a call. During the pandemic when there were a lot of people unemployed and there were long waits for unemployment insurance offices, there were stories of people waiting on hold for 6 hours or more, and then getting disconnected, losing their place in line.

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  • iAmTheTot@sh.itjust.works ⁨1⁩ ⁨day⁩ ago

    How do you know it would have only been twenty minutes?

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    • cm0002@no.lastname.nz ⁨1⁩ ⁨day⁩ ago

      The estimated hold time, IME it’s not the most accurate thing in the world, but probably won’t be off by whole hours

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  • saltnotsugar@lemmy.world ⁨1⁩ ⁨day⁩ ago

    Same for me, but it’s usually Burnt Turd INC or whatever internet service provider’s number.

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• Grandwolf319@sh.itjust.works ⁨16⁩ ⁨hours⁩ ago

  Yeah they call back, the annoying part is that they call you back, put you on hold, then connect you to the rep.

  Which is all fine but usually the rep sounds like they have been saying hello for like 10 seconds and about to hang up.

  So it’s good but can be a little smoother.

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