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Air Canada changed my flight for the 3rd time, I'm now landing in Toronto 1 hour AFTER my next flight departure.

⁨426⁩ ⁨likes⁩

Submitted ⁨⁨1⁩ ⁨year⁩ ago⁩ by ⁨BastingChemina@slrpnk.net⁩ to ⁨mildlyinfuriating@lemmy.world⁩

https://slrpnk.net/pictrs/image/10fd4ca7-856e-4025-88bd-ce192d071f52.webp

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Comments

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  • TheRaven@lemmy.ca ⁨1⁩ ⁨year⁩ ago

    You’re entitled to a full refund for that at least, but getting it and rebooking a flight that works will be another annoyance.

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    • Puzzle_Sluts_4Ever@lemmy.world ⁨1⁩ ⁨year⁩ ago

      They did that to me. Their policy was that if the new arrival time is within 3 hours of the old one, it is not their problem.

      Eventually ended up just threatening with a chargeback until they relented and gave me a partial refund. Probably could have gotten more but…

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      • TheRaven@lemmy.ca ⁨1⁩ ⁨year⁩ ago

        Policy doesn’t matter. The recent law overrides their policy.

        _Refunds — If the alternate travel arrangements offered don’t meet your travel needs

        If an airline (large or small) offers you alternate travel arrangements that do not meet your travel needs, you are entitled to a refund._

        rppa-appr.ca/…/flight-delays-and-cancellations

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      • athos77@kbin.social ⁨1⁩ ⁨year⁩ ago

        Their policy was that if the new arrival time is within 3 hours of the old one, it is not their problem.

        I can see them now: "So, if we change OP's flight to the one we intend to put them on, according to company policy, we're liable. But if we do it incrementally, in multiple installments but changing it by less than three hours each time, we're fine!"

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      • bl4ckblooc@lemmy.world ⁨1⁩ ⁨year⁩ ago

        I try everything I can to not fly Air Canada or West Jet. To get from Nanaimo to Kelowna recently, I caught a float plane from Nanaimo to Vancouver and then flew Air North from Vancouver to Kelowna. It actually cost lest than any flights I could find from the other two.

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  • zcd@lemmy.ca ⁨1⁩ ⁨year⁩ ago

    Better not complain or they will make you sit in puke

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  • dave@feddit.uk ⁨1⁩ ⁨year⁩ ago

    After its scheduled departure. They know…

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  • Crow@lemmy.world ⁨1⁩ ⁨year⁩ ago

    The mistake was going to Toronto. Pearson airport is so astonishingly poorly managed for such an expensive project. Always avoid Toronto.

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    • bl4ckblooc@lemmy.world ⁨1⁩ ⁨year⁩ ago

      I transferred through Pearson before going home to BC a couple years ago. I had just finished a bunch of international travelling and couldn’t believe how bad the airport was. Even the amenities; the only place to eat outside security was Tim’s and some poutine place. The Ben Cambodia has a better designed airport (although it’s pretty new).

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    • cod@lemmy.world ⁨1⁩ ⁨year⁩ ago

      Pearson is the absolute worst. I’ll always try to use Hamilton if I can

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    • Jimmycakes@lemmy.world ⁨1⁩ ⁨year⁩ ago

      But what if I am going to Toronto?

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  • altasshet@lemmy.ca ⁨1⁩ ⁨year⁩ ago

    Air Canada has changed all my flights in the last three years. They are especially fond of selling me a direct flight, then canceling that one and moving me to a connecting flight with worse departure and longer travel times.

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    • Coreidan@lemmy.world ⁨1⁩ ⁨year⁩ ago

      Then why do you use them?

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      • altasshet@lemmy.ca ⁨1⁩ ⁨year⁩ ago

        I probably won’t going forward, if I can avoid it. But there’s always that timer of hope that this time, it’s different… and it’s not like WestJet is much better. So I try to avoid flying altogether now, for other reasons as well.

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  • Chickenstalker@lemmy.world ⁨1⁩ ⁨year⁩ ago

    Never fly uhhhh westoid airlines. This might sound racist and it is, but fly Asian or rich Arab airlines. They at least give some fucks because they are tools of national prestige.

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    • EuphoricPenguin22@normalcity.life ⁨1⁩ ⁨year⁩ ago

      I guess these guys are just plain old tools.

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  • JCreazy@midwest.social ⁨1⁩ ⁨year⁩ ago

    I don’t fly very often but last time I flew my American Airlines flight was delayed. The customer service and communication was non existent. They didn’t have a plan and nobody knew what was going on.

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  • YurkshireLad@lemmy.ca ⁨1⁩ ⁨year⁩ ago

    I’ve been trying to get compensation from AC for over a month for a suitcase that was lost for our whole trip. No one will reply. I’ll have to open a report with CTA.

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    • kittenbridgeasteroid@discuss.tchncs.de ⁨1⁩ ⁨year⁩ ago

      One of my wife’s friends just had her trip to Japan delayed by 36h and she just got an email saying she’d have to go through the CTA even though they promised her the money at like 3 separate points.

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  • sndmn@lemmy.ca ⁨1⁩ ⁨year⁩ ago

    Air Canada: We’re not happy until you’re not happy.

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  • otherbarry@lemmy.zip ⁨1⁩ ⁨year⁩ ago

    Might be a bit more than mildly infuriating.

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  • Tigbitties@kbin.social ⁨1⁩ ⁨year⁩ ago

    I had to go MTL/Calgary for work 3 times this summer. I took all the airlines. Air Canada is by far the worse experience out of all of them.

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    • Unforeseen@sh.itjust.works ⁨1⁩ ⁨year⁩ ago

      Always has been. I don’t know how they stay in business.

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  • Manzabar@lemmy.world ⁨1⁩ ⁨year⁩ ago

    Fuck Air Canada

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  • Poik@pawb.social ⁨1⁩ ⁨year⁩ ago

    From my experience with YYZ, they won’t start boarding the next flight until around the time you’re scheduled to land (or at least not until after the plane was supposed to leave), and they WON’T declare a delay or tell anyone waiting at the gates what is going on.

    Oh and don’t ask the customs people any questions or they might try to find a way to punish you. They refused to tell us that we were waiting fifteen minutes in customs because they failed to warm up the machine before telling people to get in line for that machine.

    Never again YYZ. I thought America had bad airports…

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  • FredericChopin_@feddit.uk ⁨1⁩ ⁨year⁩ ago

    I’m curious about your itinerary.

    St Lucia -> Toronto -> London -> Lyon.

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    • deegeese@sopuli.xyz ⁨1⁩ ⁨year⁩ ago

      Not many direct flights from St. Lucia to Lyon. Hub-and-spoke route planning.

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      • BastingChemina@slrpnk.net ⁨1⁩ ⁨year⁩ ago

        That, plus the fact that I’m moving country with a lot of luggages with my wife plus two kids under 3.

        This was the only company were we could put our luggage in St Lucia and get them back in Lyon, no need to change airport, or take a train or reregister or luggage at any point.

        Plus it was one of the only company not prohibitively expensive for a one way ticket.

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    • IWantToFuckSpez@kbin.social ⁨1⁩ ⁨year⁩ ago

      They could’ve done St Lucia -> Atlanta -> Paris then take the TGV to Lyon.

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    • IWantToFuckSpez@kbin.social ⁨1⁩ ⁨year⁩ ago

      They could’ve just flown to New York and then take a direct flight to Lyon

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  • drolex@sopuli.xyz ⁨1⁩ ⁨year⁩ ago

    Yeah but with all the time you have in London, you’ll be able to catch up the delay! Right?

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