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Comment on Air Canada changed my flight for the 3rd time, I'm now landing in Toronto 1 hour AFTER my next flight departure.

TheRaven@lemmy.ca ⁨1⁩ ⁨year⁩ ago

Policy doesn’t matter. The recent law overrides their policy.

_Refunds — If the alternate travel arrangements offered don’t meet your travel needs

If an airline (large or small) offers you alternate travel arrangements that do not meet your travel needs, you are entitled to a refund._

rppa-appr.ca/…/flight-delays-and-cancellations

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Puzzle_Sluts_4Ever@lemmy.world ⁨1⁩ ⁨year⁩ ago
Doesn’t really work. Ignoring the grey area of “within the airline’s control” being the kind of mess that is not worth fighting: The solution is “We’ll book you on the next available flight”. Which is already potentially the next day but also quite likely to break any connections you have.

As for a monetary refund? They are only required to do that if

you were informed of the delay or cancellation 14 days or less before your original departure time

you arrived late at your final destination by 3 hours or more, and

The former is already handled. And the latter is the three hour window that was mentioned.
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- TheRaven@lemmy.ca ⁨1⁩ ⁨year⁩ ago
  “Within the airline’s control” is pretty clearly outlined in the law. It’s not a grey area.
  
  The law also states that the new booking must be reasonable. And before you say that “reasonable” is grey, it gives examples of that. Missing the connecting flight would be unreasonable. A refund would be pretty easy to ask for in this circumstance.
  
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