The saying is : the customer is always right in matters of taste
Comment on I knew I should have cancelled the order 😑
ininewcrow@lemmy.ca 1 day ago
‘The customer is always right’ … doesn’t mean anything any more.
Don’t get me wrong - actual customers will always have no power no matter what platform there is.
The problem these days is that sellers, competitors, marketers and salesmen have co-opted the idea of ‘customers’ to screw over the entire system for everyone - customers and sellers.
Whatever you do in online sales, whether it is selling or buying … never trust anyone and don’t promise anything beyond what you are originally expected to do.
Capitalism is like a cancer that invades, infects and destroys everything it touches. When you think it about the definitions for successful capitalism and cancer are exactly the same … runaway, unrestricted and unlimited growth is the goal.
Mechaguana@programming.dev 9 hours ago
ArcaneSlime@lemmy.dbzer0.com 17 hours ago
It never meant what people think it means. It means “the customer” in the sense of "the people.” The customer as a whole, not on an individual level.
It means if you have a hat store and you sell red hats, and all of a sudden red hats are unpopular (for some reason) but purple hats become in style, *stock some goddamn purple hats.
It does not mean, and never has meant: “since I am a customer what I say goes no matter what, your hats are now buy one get one free and bend over so I can stick my fist in your butt.”
Derpenheim@lemmy.zip 22 hours ago
“…in matters of taste” is the phrase you forgot, bud. The rest of your point is fine, but the rambling has no connection to the customer being right, just greed.
SageMountain@beehaw.org 18 hours ago
“…in matters of taste” is the phrase you forgot, bud.
There’s no evidence of that being used originally. It was just made up by people or reddit/tiktok
Theoriginalthon@lemmy.world 21 hours ago
I’ve been orbiting the sun for more than 40 years and that’s the first time I’ve heard that, which doesn’t surprise me in the slightest, people will always misquote stuff for there own benefit.
SoleInvictus@lemmy.blahaj.zone 20 hours ago
I’ve been orbiting the sun for more than 40 years and that’s the first time I’ve heard that
It’s because it’s not true. It was always “the customer is always right”, full stop, originating in 1920s department stores as a slogan to encourage employees to be doormats for entitled customers. Gotta make the owners richer at the cost of the employee’s self respect. Then folks on the internet uncritically started repeating this “matters of taste” nonsense in the last decade or so, and here we are.
Theoriginalthon@lemmy.world 17 hours ago
So what I said was right, people always change things
meekah@lemmy.world 20 hours ago
Dang, this one got me as well. I guess I was hoping for the good in humanity. Doing that gets harder every day…
Lost_My_Mind@lemmy.world 22 hours ago
On the base of the statue of liberty is a plaque that reads:
Not like the brazen giant of Greek fame, With conquering limbs astride from land to land; Here at our sea-washed, sunset gates shall stand A mighty woman with a torch, whose flame Is the imprisoned lightning, and her name Mother of Exiles. From her beacon-hand Glows world-wide welcome; her mild eyes command The air-bridged harbor that twin cities frame.
“Keep, ancient lands, your storied pomp!” cries she With silent lips. “Give me your tired, your poor, Your huddled masses yearning to breathe free, The wretched refuse of your teeming shore. Send these, the homeless, tempest-tost to me, I lift my lamp beside the golden door!”
What that plaque should instead say, is…
Capitalism is like a cancer that invades, infects and destroys everything it touches. When you think it about the definitions for successful capitalism and cancer are exactly the same … runaway, unrestricted and unlimited growth is the goal.
Along with something welcoming immagrants to a land where immagrants are hated, and treated as less than second class citizens in a land filled with racism and hate.
I’m not saying I support or agree with these ideas. I’m just saying if we’re going to put a plaque on a symbol of our nation, it should at least be honest.
Jake_Farm@sopuli.xyz 14 hours ago
The poem wasn’t accurate even at the time.
ninjabard@lemmy.world 23 hours ago
Because it originally meant “… Right in matters of taste.” It should be legally required for everyone to work in food service and retail. Some people won’t change and those we can trebuchet into the sun.
SoleInvictus@lemmy.blahaj.zone 20 hours ago
Unfortunately, the “in matters is taste” line isn’t true and appears to have originated on the internet in about the last decade, being popularized on Reddit. The original phrase was “the customer is always right”, full stop.
The slogan has its origins in early 1900s retailers, as the previous predominant principle in commerce was essentially “buyer beware”, that the relationship between buyer and seller was inherently distrustful. In an attempt to gain shopper’s trust, retailers such as Sears and Marshall Field issued instructions to their employees to satisfy customers regardless of if they’re right or wrong. This led to a number of similar maxims, including the above.
Why so I care so damn much? Two reasons. First, I’m a stickler for facts and “in matters of taste” is entirely unsupported. Second, and greatest of all, is how it shifts the responsibility for encouraging bad customer behavior from the retailer to the customer, as if the customer is intentionally misinterpreting an element of the social contract for personal gain. The original intent, to require retail employees to satisfy customers regardless of their behavior, was driven by retailers for greater profits at the expense of their employees. It grooms customers toward bad behavior as they know acting out will get them a better deal or service. Sure, customers must choose to behave in such a manner, but it’s the retailers condoning and even encouraging such behavior that allows it to so easily continue.