My take is that this guy did business with Best Buy, not Door Dash. I would never do business with Door Dash and I’m never doing business with Best Buy after hearing this story. It’s up to Best Buy to wrangle their contractors, not OP. I’d also just do the chargeback tbh. The credit card company always sides with their customers unless it’s obviously a scam, and if there’s video evidence, the credit card company has no problem taking their money back from Best Buy. They have no reason to choose Best Buy because they have no other option if they want to keep accepting credit cards. OP has dozens of credit card and banking services to choose from instead.
Monument@lemmy.sdf.org 1 day ago
I just got done reading the original post.
I don’t know if this is the right advice, or if this advice will help anyone, but if you have the delivery driver on camera mis-delivering the product, then stealing the product, I would have first contacted the delivery service/Best Buy with a photo of the front of your house with the house numbers clearly visible to say that the product was not delivered to your home. Full stop. The package was not delivered correctly. If BB/DD insist on that the package was delivered to me, I’d file a police report. Police report in hand, I’d respond to BB/DD with the police report and video of the incident and request to either be refunded or to receive the product you paid for.
Basically, give them as little wiggle room as possible before you invoke professionals into the mix who can advocate for you.
FabledAepitaph@lemmy.world 1 day ago
Alenalda@lemmy.world 1 day ago
You shouldn’t have to do that much work for this, just charge it back and find another company to do business with. And make sure everyone you know, knows how scummy these businesses are.
I_Has_A_Hat@lemmy.world 1 day ago
Why tf would you put that much work into it? Just file a charge back and move on with your life.
MelodiousFunk@slrpnk.net 1 day ago
The police do not care about porch pirates.
baronvonj@lemmy.world 1 day ago
But the bank would care about the police report for the charge back. A civil court would care about it if having to sue for restitution if the charge back is denied.
Corkyskog@sh.itjust.works 1 day ago
Feels like slam dunk small claims. They might not even bother sending a representative.
SkyezOpen@lemmy.world 1 day ago
This is the correct answer. The incorrect answer is to order more DD from BB and hope for the same guy while you hold a baseball bat behind the door.
nokturne213@sopuli.xyz 1 day ago
Sounds like that will not do much since the driver delivered to the incorrect house before swiping the order.
Monument@lemmy.sdf.org 1 day ago
100%
The administrative state may not give a shirt about you or the crimes that have been committed against you, but they care about your capacity to make life challenging for them. Police won’t investigate, but they will take a report. A report is a legal document. It implies the threat of real consequences if they don’t get their ship together.
Revan343@lemmy.ca 1 day ago
A police report also has weight even if there’s no investigation because of the consequences of you lie on it
lowered_lifted@lemmy.blahaj.zone 19 hours ago
nor do they care about small time hit and run stuff. Yet I filed a police report with photographic evidence (they wouldn’t let me upload video) from my dash cam of the moment a driver backed into me in a drive thru and damaged my bumper. This is not because I’m a snitch, it’s because if I ever want to go to insurance about it then they will demand a police report to prove it happened.