Frustrated GP patients hang up as Yorkshire accent baffles AI receptionist

Comments

• panda_abyss@lemmy.ca ⁨1⁩ ⁨hour⁩ ago

  I wanted to link to the “voice recognition in a lift in Scotland” video but I can’t find it through all the verticalized reposts and “American reacts to” or “voice recognition FAIL” repost drivel — each more poorly recompressed than the last until they’re indistinguishable from Hank Hill saying he doesn’t know what a jpeg is.

  source

  • Anchorxiety@reddthat.com ⁨1⁩ ⁨hour⁩ ago

    youtu.be/HbDnxzrbxn4

    I just watched this a few days ago. Burnistoun.

    source
• fakeman_pretendname@feddit.uk ⁨1⁩ ⁨hour⁩ ago

  Call me biased, but I think the most stupid thing about this is that it considers Yorkshire speaking as a “regional accent”, rather than “the best and most correct way to speak English”.

  source

  • mjr@infosec.pub ⁨55⁩ ⁨minutes⁩ ago

    Londonormalisation?

    source
• meejle@piefed.world ⁨1⁩ ⁨hour⁩ ago

  This is maddening. I’d genuinely rather sit in the 40-minute queue to be treated badly by the real-life receptionist. 😤

  I know not everyone has the time, but at least give options.

  source

  • giant_smeeg@feddit.uk ⁨1⁩ ⁨hour⁩ ago

    My GP has this system and found a small trick.

    Ring up, answer the first question then put the phone down. It then sends you an SMS with a chat bot link to type rather than talk.

    Its way faster and less frustrating.

    source

    • Denjin@feddit.uk ⁨1⁩ ⁨hour⁩ ago

      I can’t stand the fact that we suddenly find ourselves living in a world where the text-based AI chatbot is the preferred option now.

      source

      • -> View More Comments