Frustrated GP patients hang up as Yorkshire accent baffles AI receptionist

Comments

• panda_abyss@lemmy.ca ⁨2⁩ ⁨weeks⁩ ago

  I wanted to link to the “voice recognition in a lift in Scotland” video but I can’t find it through all the verticalized reposts and “American reacts to” or “voice recognition FAIL” repost drivel — each more poorly recompressed than the last until they’re indistinguishable from Hank Hill saying he doesn’t know what a jpeg is.

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  • Anchorxiety@reddthat.com ⁨2⁩ ⁨weeks⁩ ago

    youtu.be/HbDnxzrbxn4

    I just watched this a few days ago. Burnistoun.

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• meejle@piefed.world ⁨2⁩ ⁨weeks⁩ ago

  This is maddening. I’d genuinely rather sit in the 40-minute queue to be treated badly by the real-life receptionist. 😤

  I know not everyone has the time, but at least give options.

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  • Regrettable_incident@lemmy.world ⁨2⁩ ⁨weeks⁩ ago

    This shit might actually be an improvement on my GP. They put you on hold, annoying music and regular messages saying “You are now number . . . 53 . . . in the queue.” Then, after an hour, when you’re actually number 3 or something, they automatically hang up.

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    • meejle@piefed.world ⁨2⁩ ⁨weeks⁩ ago

      The main thing that annoys me about mine is you get “You are currently number… one… in the call queue”, and THEN you get “You are at the head of the queue.”

      Feels misleading. 😅

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  • giant_smeeg@feddit.uk ⁨2⁩ ⁨weeks⁩ ago

    My GP has this system and found a small trick.

    Ring up, answer the first question then put the phone down. It then sends you an SMS with a chat bot link to type rather than talk.

    Its way faster and less frustrating.

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    • Denjin@feddit.uk ⁨2⁩ ⁨weeks⁩ ago

      I can’t stand the fact that we suddenly find ourselves living in a world where the text-based AI chatbot is the preferred option now.

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• fakeman_pretendname@feddit.uk ⁨2⁩ ⁨weeks⁩ ago

  Call me biased, but I think the most stupid thing about this is that it considers Yorkshire speaking as a “regional accent”, rather than “the best and most correct way to speak English”.

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  • mjr@infosec.pub ⁨2⁩ ⁨weeks⁩ ago

    Londonormalisation?

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  • djdarren@piefed.social ⁨2⁩ ⁨weeks⁩ ago

    shocked Hampshire face

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• Hossenfeffer@feddit.uk ⁨2⁩ ⁨weeks⁩ ago

  “I could never get it to understand me, I ended up just hanging up and not bothering to try and book an appointment.”

  Working as intended.

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• Abyssian@lemmy.world ⁨2⁩ ⁨weeks⁩ ago

  I will down vote because you have said something that my Lemmy-Cult finds offensive and also say something about how you are capitalist pig monster.

  Communism has never been done poorly in control of shit people, it only ever bring joy and happy to all.

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• ohulancutash@feddit.uk ⁨2⁩ ⁨weeks⁩ ago

  We didn’t know we were well off with the Indian callcentres.

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• hellothere@sh.itjust.works ⁨2⁩ ⁨weeks⁩ ago

  Er nerrr

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  • fakeman_pretendname@feddit.uk ⁨2⁩ ⁨weeks⁩ ago

    Hahaha, but nah, this was in South Yorkshire, not East Yorkshire. They’re dee-dars down there - “Er nerrr” is generally a Hull accent :)

    In Hull they would have said “Err nerr, there’s a rerbert on me fern curl!” (Oh no, there’s a robot on my phone call).

    In Rotheram, they’d just sound like either Sean Bean, or Sean Bean with a higher pitched voice.

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    • hellothere@sh.itjust.works ⁨2⁩ ⁨weeks⁩ ago

      Dean Windass approves this message.

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  • UncleArthur@lemmy.world ⁨2⁩ ⁨weeks⁩ ago

    Nicking that!

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• echodot@feddit.uk ⁨2⁩ ⁨weeks⁩ ago

  11

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