Submitted 16 hours ago by Pro@programming.dev to games@lemmy.world
https://old.reddit.com/r/Steam/comments/1magfqg/people_are_calling_to_complaint_directly_to_visa/
Working at big major companies, email/harassment campaigns work.
Some psychopath got the news journalists on my company because we didn’t have a giant American flag in our campus. We were getting hundreds of emails from randos, were getting review bombed online, and they were even sending letters to the CEO.
We called it flag gate internally. And after a month, there’s that stupid flag.
Gamers rise up
Did this really have to be a ton of screenshots?
Smartwatch-sized screenshots too for some reason?
Yeah…
Assuming that was true, (presumably) OOP was just wasting their own time AND hurting the CSRs’ statistics because that is going to be the same “someone complained about X” in the logs/reports.
It’s how the policy got implemented in the first place, so clearly it works.
Nah, pretty sure the policy got implemented in the first place because the deep pockets of the ideological lobbyist group.
Complaining, yes.
Weirdly bragging about wasting half an hour complaining?
hurting the CSRs’ statistics
Clogging the pipes. Taking up resources. Costing them money and time.
My last company outsourced call centers and paid per ticket. I promise you this sort of campaign would get noticed and hit the bottom line.
And would just lead to outsourcing even more or encouraging a shift toward “AI” instead.
There are different dimensions here. For the purpose of “hey, maybe don’t glaze the christofacists” it is number of complaints. For the purposes of “Hey, maybe there is a better way than paying these CSRs” it is metrics such as calls resolved per hour and average time per call.
Clogging the pipes. Taking up resources. Costing them money and time.
Meh, not really though. The employees are paid whether or not you call. They’re not going to hire more people just to deal with complaints, they’ll just make the wait times longer.
The number of complaints they receive is going to have a bigger impact than a few people wasting time on the phone.
chicken@lemmy.dbzer0.com 13 hours ago
Hmmm