Submitted 3 weeks ago by cosmicrookie@lemmy.world to mildlyinfuriating@lemmy.world
https://lemmy.world/pictrs/image/f1992dcc-1542-4510-bfba-18f37d990ee0.jpeg
I would have expected them to message them, in order to resolve any issues, if I haven’t got access to my old email. Instead, they assume that I still have access to it, by simply emailing the email provider!
If I could do that, I wouldn’t have lost access to it through would I?
Discord support is the absolute worst. I hope to never have to deal with them again.
I’ve only had to contact them for trust and safety reports and they’ve been pretty responsive, despite usually not telling you the outcome (the outcome is pretty easy to find out anyway). I’m glad I haven’t had to contact them for other stuff though, since I’ve heard it’s a nightmare.
I had to deal with their T&S for my account being locked once. It was indeed a nightmare.
I consider myself pretty reserved and knew that I had never said or shared anything even remotely problematic, so I appealed, and they denied the request without even looking at it, then refused to respond to further questions (or even tell me what I supposedly did). It took me publicly complaining about the whole ordeal on social media for about a week for a human to notice, look at my case, and finally realize a mistake had been made and unlock my account. They still never explained what happened.
I tried to report a pedo to them once and they simply could not have given less of a shit.
I hate how discord forces you to put a phone number on a new account
This is news to me, just checked my account and the email is of a domain I no longer intend to renew so I guess I’m screwed then lol
No! Youre not! Just make sure you change your email in discord accounts settings before your domain runs out.
They send an email to your current account to check that its you. Then you can change it to a new email
Sadly it expired about a week ago already so it’s a no go :c
Lost access to your email? Nuh uh.
Actually no. Im fine. Its just the approach to this that is bad. At least they could try. For example by charging a tiny fee and comparing credit card nubers or names on credit cards.
If there is one thing I secure as much as possible it’s my main email address.
If you think about it that’s the most important account of all.
If you lose it, every account using this mail as recovery is also pwned.
I understand this is frustrating but I agree with others that there is not much else discord could do.
My main email said they suspected unusual activity from me. So I need to go to my backup email, and get a code. Simple enough. So I go to my backup email which I never use. I log in, and they say "Looks like it’s been a while, we’re going to send an email to the backup of this account. Well the backup of the backup is the main account. So now I know the passwords for both accounts. But I can’t get into either because both are pointing at the other, so I can’t get into either.
I legit want an actual hacker to hack my backup and let me in, just so I can get into my main. I’ve had the account since 1997
This type of thing is why I, against all internet advice, host my own email. It’s a pain but it’s nice being in control.
I get the sense that a lot of commenters here never had an openmailbox dot org experience.
Yeah… I feel old just because I have an email with a custom domain!
Is that an old person thing? I have one custom domain exclusively for my work email, and while I was at it I made one for my personal just because I could.
Do you really expect them to allow you to circumvent the only easy way we have to verify ownership of an account?
Discord: our platforms is being abused to peddle malware via c2 channels, file repositories, etc. So to combat this problem, we’re going to ruin the customer experience!
“please contact your email provider”
Good luck - a lot of Discord users use freemail accounts (Yahoo, Gmail, Hotmail, etc) where it’s practically impossible to contact the provider or recover a lost account.
I recently had this exact same issue with Discord, I absolutely fucking despise this platform and won't ever use this proprietary, privacy-invasive pile of shit again.
NuXCOM_90Percent@lemmy.zip 3 weeks ago
I mean… It would be nice if they put a nicer message there. But I mostly agree with that.
Look up how people social engineer their way into apple accounts and so forth. The more you put the burden on a (perpetually) underpaid CSR the easier it is to steal an account, Spin a sob story and then harass the CSR until they just reset your password so you will go away. Except there is no guarantee that is YOUR password and now we have yet another stolen account.
bogosort@discuss.tchncs.de 3 weeks ago
Also works on EA accounts. Got mine stolen through Customer Service a few months ago. But when I contact them through the email the account was set up with they don’t reinstate me.
Wish there was a solution to these problems that deals with both issues.
NuXCOM_90Percent@lemmy.zip 3 weeks ago
There is.
2FA. No, not the fucking “we’ll send you an SMS” bullshit that is increasingly used to just highlight an active phone number for spam purposes. Proper TOTP with the code backed up to a proper service (bare minimum, Bitwarden)
Someone can steal your password and even your email account (unless you TOTP that too…). They still can’t get into your account unless you are an idiot who gets tricked into providing the 2FA key.
In a perfect world? Have your TOTP credentials in one encrypted database/Bitwarden account and your passwords in another. In reality? Just use a trusted service. I used to be a big fan of Keepass but protecting that with a yubikey (or similar) is a huge mess.
ArmokGoB@lemmy.dbzer0.com 3 weeks ago
It’s just passing the buck for their service. They should be solely responsible for lockouts on their service.
insufferableninja@lemdro.id 3 weeks ago
you seem to be misreading the message. if you no longer have access to your email account that is linked to discord, what the hell can discord do about it? nothing. so you have to contact the email provider’s customer service to get access to your email account.
this is not just reasonable, it’s the only way it could work. or do you think Google customer service will help you reset your lemmy password?