This happens all the time. They tried to pull it on me in store like a decade ago, and then just last week I was in a store where they tried to pull it on some dad that was there buying a console for his kids.
Back when I used to shop at GameStop they would open all of the games, take out the disc or the cartridge and put them behind the counter and then put the empty box on the shelf. Technically new, but that is not even the correct box.
This is normally good advice, but usually “the manager” is the only person in the store at a gamestop. The best way to get a refund is to waste their time and don’t let any other customers check out. Eventually they will give in, but you need patience and possibly to deal with angry people behind you.
If you want to be a real d-bag you down sell every game another customer picks up, as well…
Bruh, stand up for yourself. If they claim that, you point at the box you just posted a picture of and go “No, this is what you sent me, and it isn’t new. I ordered a NEW game, not a Gamestop open box special.”
If they really won’t budge THEN you do a chargeback as others are advising, but that shouldn’t be your first response.
Not sure why you’re all over this thread insulting me? As I said elsewhere, I already tried to call and return it and they didn’t buy my story over the phone
Yes, I know. In this case though it appears to be an online transaction not in store so no cash isn't an option. That said, as I pointed out, generally even that won't be the case most of the time. It's just the worst case.
Likely not, you wouldn’t have anywhere to get that labeling other than them selling it to you. You can always call them first and tell them what happened, get return authorization. They should be willing to accept a return on a new product that doesn’t come in the original packaging. In fact with Gamestop if you have a local store they might accept the return there, I would think a store employee would be more sympathetic.
jeffw@lemmy.world 9 months ago
If I return it, I’m afraid they’ll claim I pulled some shady shit, since it’s clearly not a new product.
LazaroFilm@lemmy.world 9 months ago
Try it if they complain pull a Karen and speak with the manager. If they refuse escalate to corporate complain. This should not happen.
Kerrigor@kbin.social 9 months ago
This happens all the time. They tried to pull it on me in store like a decade ago, and then just last week I was in a store where they tried to pull it on some dad that was there buying a console for his kids.
Potatos_are_not_friends@lemmy.world 9 months ago
Threaten a charge back. They did not provide the correct product.
Worse case scenario - they ban you from buying online.
But boo hoo they’ll pull another one.
Diocese3049@lemmynsfw.com 9 months ago
Back when I used to shop at GameStop they would open all of the games, take out the disc or the cartridge and put them behind the counter and then put the empty box on the shelf. Technically new, but that is not even the correct box.
LazaroFilm@lemmy.world 9 months ago
Then ask for a refund.
Corkyskog@sh.itjust.works 9 months ago
This is normally good advice, but usually “the manager” is the only person in the store at a gamestop. The best way to get a refund is to waste their time and don’t let any other customers check out. Eventually they will give in, but you need patience and possibly to deal with angry people behind you.
If you want to be a real d-bag you down sell every game another customer picks up, as well…
Potatos_are_not_friends@lemmy.world 9 months ago
Gotta admit I remember seeing teenagers do this to extreme effectiveness.
jeffw@lemmy.world 9 months ago
Escalated it and nothing really came of it. Nobody could help, really.
Potatos_are_not_friends@lemmy.world 9 months ago
Charge back.
You know you have more power than they do, right?
LazaroFilm@lemmy.world 9 months ago
So they wouldn’t let you return it? Call your local press. Make not serving you more annoying than giving you a refund.
CarbonatedPastaSauce@lemmy.world 9 months ago
Bruh, stand up for yourself. If they claim that, you point at the box you just posted a picture of and go “No, this is what you sent me, and it isn’t new. I ordered a NEW game, not a Gamestop open box special.”
If they really won’t budge THEN you do a chargeback as others are advising, but that shouldn’t be your first response.
Fades@lemmy.world 9 months ago
They will 100% budge, OP just doesn’t actually care enough to solve the problem lmao
jeffw@lemmy.world 9 months ago
Not sure why you’re all over this thread insulting me? As I said elsewhere, I already tried to call and return it and they didn’t buy my story over the phone
hypelightfly@kbin.social 9 months ago
Just do a charge back worst case, you won't be able to buy anything from them again. Not really a loss and generally doesn't happen anyway.
Riven@lemmy.dbzer0.com 9 months ago
A charge back just means he can’t use his cars to buy from them. He can always just use cash anyways. Not a bit lose.
Potatos_are_not_friends@lemmy.world 9 months ago
“oh no I can’t buy anything from the company that just tried to rip me off! Which of the 10 other companies can I now go to to buy video games?”
hypelightfly@kbin.social 9 months ago
Yes, I know. In this case though it appears to be an online transaction not in store so no cash isn't an option. That said, as I pointed out, generally even that won't be the case most of the time. It's just the worst case.
Corkyskog@sh.itjust.works 9 months ago
It doesn’t even necessarily mean that. I have had to charge back 5 times, and only one of them refuse credit card now.
dan1101@lemm.ee 9 months ago
Likely not, you wouldn’t have anywhere to get that labeling other than them selling it to you. You can always call them first and tell them what happened, get return authorization. They should be willing to accept a return on a new product that doesn’t come in the original packaging. In fact with Gamestop if you have a local store they might accept the return there, I would think a store employee would be more sympathetic.
Bongles@lemm.ee 9 months ago
Like what? It’s in their box, with their sticker that says the games name, “new”, and has a barcode. What do you think they’re going to accuse you of?