Chewy is pretty awesome for stuff like that. Condolences for your loss.
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Rhynoplaz@lemmy.world 1 month ago
Let me share a similar experience I had today.
Chewy autoshipped a flea collar for my dog that died last month. I contacted them and told them what happened, and they processed my refund immediately and told me to donate the collar to a friend or shelter when it arrives.
thesohoriots@lemmy.world 1 month ago
PlasticExistence@lemmy.world 1 month ago
I’m sorry, friend. I lost my beloved dog on New Year’s unexpectedly. It’s the worst.
crank0271@lemmy.world 1 month ago
I’m so sorry for both of your losses. I wish I could tell you that it gets easier but so far, one year on, it hasn’t. I suppose the corollary of them being your best friend is that one day, all too soon, you’re saying goodbye to your best friend. I hope you have nice memories together to cherish. (Also I adopted another little guy in need before I was emotionally ready, and that ended up being the best decision.)
PlasticExistence@lemmy.world 1 month ago
Thank you. It’s been three months, and although it hasn’t gotten much easier yet, I’ve been thinking about adopting another rescue. My last dog saved my life in multiple ways.
papalonian@lemmy.world 1 month ago
As soon as I read “Chewy” I knew it was going to be a much more reasonable response. Sorry you had to go through that little reminder, though.
IsThisAnAI@lemmy.world 1 month ago
You’ll probably get flowers from them as well.
brognak@lemm.ee 1 month ago
I live in MA and knew someone who worked for Chewy. Seems like a good company all around. Except their Return to Office was asinine (if you were within ~100mi of their Boston HQ you had to return to office. One hundred fucking miles.)
woodytrombone@lemmy.world 1 month ago
Not to distill your loss into a business lesson, but Chewy has a fantastic playbook they follow when a client’s pet dies. Expect some flowers & card from Chewy in the coming days.
They know that pet owners are incredibly likely to become pet owners again, and it’s a small write-off to convert a client into a lifetime customer.
electric@lemmy.world 1 month ago
Being good to your customers shouldn’t be some wild concept.
Rhynoplaz@lemmy.world 1 month ago
Right? They’ve manipulated me into giving them my business by going out of their way for me! The monsters!
brognak@lemm.ee 1 month ago
Fucking manipulative assholes, gunna order some cat food from them. That’ll show them what happens when you treat a customer this way!