“fuck this house in particular”
I get junk mail from T-Mobile & Verizon offering services that when I call them they say my address is not available for service. Both offer those services to my neighbors. How do I deal with this ?
Submitted 1 day ago by TheReturnOfPEB@reddthat.com to [deleted]
Comments
Jerb322@lemmy.world 1 day ago
Try and ask a field technician, if you see one. Maybe it was an issue before and they haven’t updated your address…
If you’re looking for cell service and your neighbors have it ,you should be able to as well. Unless you live in a valley and your neighbors are on the hill tops.
If it’s land line(fiber), it might be an issue of where it’s laid. Might have to pay for it to actually go to your house.
Pika@sh.itjust.works 1 day ago
My parents have that issue ISP wise. You can walk 100ft and have fiber service through my current provider, but their hill is run by another ISP and that ISP wants almost triple what my ISP wants for fiber so they still use DSL. They get 5-10 mbps down on a good day. It barely functions Netflix on 460p and if anyone else is using it, it fails to function.
MuttMutt@lemmy.world 1 day ago
Helped a guy with a similar issue. His HOA was denying access to an ISP in the area and AT&T was shutting down its DSL service in the HOA due to line issues (the previous owner had DSL but they refused to provide service.)
Anyway his parents place was basically in line of sight to his place so I helped him setup a long range point to point link vs using a Verizon mifi that would drop to 1 Mbps about a week into the month because the high speed data (10 Mbps at his location) was all used up. His parents connection was around 250 Mbps and he was able to get around 75 Mbps at his house. He used it for around a year before the HOA was told the easement was made for utilities and since the isp was classified as a utility they couldn’t deny access. Didn’t stop multiple people like the HOA president from pulling utility marker flags and putting up signs for no trespassing right at the road edge even though the easement was about 5 feet into their property.
ispdesign.ui.com is a good way to figure out if it will work for you to set something up. Just be sure that you buy equipment with the same frequency you are using in the configuration (the fresnel zone is different for different frequencies en.wikipedia.org/wiki/Fresnel_zone) and most any brand equipment will work. If you have questions I will do my best to answer.
twack@lemmy.world 1 day ago
How long have you lived there?
I wonder if your address is blacklisted from a previous user for some reason.
TheReturnOfPEB@reddthat.com 1 day ago
Blacklists are illegal for public services.
Thank you for that.
twack@lemmy.world 1 day ago
I wasn’t sure what you were trying to get access to, I had assumed internet.
I didn’t think internet counted as a public service, but I could be wrong there too.
jqubed@lemmy.world 1 day ago
Maybe not a blacklist, but I know a house I lived at previously (back in the era when landline telephone was fading out but still common) one phone company didn’t offer residential service at my address but did for neighbors’ addresses and kept telling me I could only get business service. I assume a previous resident had used business service and the address was then in their system as the location of a business. Perhaps something similar is happening to you.
UnspecificGravity@piefed.social 1 day ago
I wonder if you could take all of that mail and just dump it into a post box somewhere else and if they would generate additional postage billing when they delivered them back to your house.
ripcord@lemmy.world 1 day ago
No
Varyk@sh.itjust.works 1 day ago
Visible with unlimited data and hotspots: more versatile, cheaper and less time-consuming than dealing with either of those fuckers.
TheReturnOfPEB@reddthat.com 1 day ago
yeah that is just verizon rebranded
Varyk@sh.itjust.works 1 day ago
Nope, Visible is owned by Verizon but offers different services and functions separately.
Helpful, accessible customer service, remote setup, actual unlimited plans, 20 bucks a month, no contracts.
Visible is functionally different and a better customer experience than verizon in every way.
Hello_there@fedia.io 1 day ago
- Get a po box and ask for them to send info to you and use that box when signing up.
- See if alternate providers are available. Those suck. If you're doing mobile service look at the resellers. Worse service but better prices. Redpocket. Mint. Etc.
- Buy some roofing tiles and put in the prepaid envelopes they give you and send em back.
MuttMutt@lemmy.world 1 day ago
If you are tired of receiving the offers send them a cease and desist letter via registered mail.
legalclarity.org/how-to-legally-tell-someone-to-s…
If they continue contacting after about 30 days it is harassment and you can file for a restraining order and sue them for damages.
When you go to send the letters be sure to keep a copy for yourself along with the receipts for the mailing and be sure to have a witness to the mailing. I would just ask the person at the post office to do this for proof that what you sent was the same as the copy you keep for yourself.
If you want the service then you need to find out why your neighbors have the service available and you don’t. That means escalating the call to a support person.
TheReturnOfPEB@reddthat.com 1 day ago
The customer support people have offered no help. Thank you, thought. Interesting article!
MuttMutt@lemmy.world 1 day ago
You have to escalate beyond the regular people. General support staff are basically trained script monkeys who don’t know or understand how things function or even have information that higher tier people have. If you get to a higher tier person who knows why service isn’t available it might be a simple we need to run a line in the area and if a couple more people want the service we will set it up kind of deal.
Or find a better way to make things work for you. More ISP’s have been created to cover the gaps that others leave than you can imagine.