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Comments

• teft@lemmy.world ⁨1⁩ ⁨month⁩ ago

  That doesn’t sound like a mobile ordering problem. That sounds like a staffing problem.

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  • Knossos@lemmy.world ⁨1⁩ ⁨month⁩ ago

    Exactly. Imagine if all those orders weren’t mobile, and were in fact local. The queue would be insane, visually. Now you only have the queue mentally. Either way the solution is more workers.

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• Shieldtoad@sh.itjust.works ⁨1⁩ ⁨month⁩ ago

  Don’t blame the people ordering online, they are not the problem. Publix being too greedy to hire extra staff is the problem.

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  • SnotFlickerman@lemmy.blahaj.zone ⁨1⁩ ⁨month⁩ ago

    Also too greedy to implement online order rate limiting so their workers won’t get overwhelmed.

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    • wjrii@lemmy.world ⁨1⁩ ⁨month⁩ ago

      This is it, really. Fundamentally, the people placing online orders just want to exchange money for lunch, same as OP.

      In the old days though, they would show up, see the line was too long, and some percentage of them would leave. Publix needs to increase staffing, implement rate limiting (I think they call it “Order Throttling” in this space), or partially prioritize the people who want their sandwich bad enough to spend their own time waiting. I assume there’s some metric that would optimize it, and even if not, some reasonable guesswork (alternate prep of in-person versus mobile orders?) would help with the physical traffic jam and angry luddites (no offense, OP 🤣).

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  • Buttflapper@lemmy.world ⁨1⁩ ⁨month⁩ ago

    Don’t blame the people ordering online, they are not the problem

    I disagree. I see plenty of entitled, snarky people come in wondering where their mobile order is. They see a line of 20 people and they expect their mobile order to be sitting there waiting for them, but the one lady who is making all those mobile orders is severely behind because she has a pile of them to get through. Same thing with Starbucks too. Perfect example there. Lots of nasty, aggressive people come into the store demanding to know where their mobile order drink is because they placed it two minutes ago and completely ignored the estimate.

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• Today@lemmy.world ⁨1⁩ ⁨month⁩ ago

  Maybe you’re not doing it like the rest of us?

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• SnotFlickerman@lemmy.blahaj.zone ⁨1⁩ ⁨month⁩ ago

  Two words: rate limiting

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• EABOD25@lemm.ee ⁨1⁩ ⁨month⁩ ago

  If they’re doing the orders by the time they were received, then it’s no different than standing in a long queue for people to order. It would probably be easier to bring back the number ticketing system, but regardless it should not be different than people coming into the store and standing in line. If they’re doing the mobile orders first, then that’s most likely a contractual obligation that these employees have no control of. No offense, but as a whole society we now expect ourselves to receive service instantly and any form of delay is inconvenient and frustrating. I get it, but patience is a virtue

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• tiefling@lemmy.blahaj.zone ⁨1⁩ ⁨month⁩ ago

  Same with every Dunkin Donuts around me. You go in to order, say what you want, then wait forever while they fill a dozen mobile orders and try to coordinate delivery pickup

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• LodeMike@lemmy.today ⁨1⁩ ⁨month⁩ ago

  Because it’s more profitable.

  Drive-throughs are super profitable for fast-food joints. A lot of then actually don’t serve customers not in a car because it affects this model so much.

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• KenTheEagle@lemmy.world ⁨1⁩ ⁨month⁩ ago

  I’ve never stood in line less than 20-25 minutes in a Publix line. It could be like 5 people and Publix folks have a level of relaxation I strive to achieve daily at work.

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