Comment on [deleted]
wjrii@lemmy.world 1 month agoThis is it, really. Fundamentally, the people placing online orders just want to exchange money for lunch, same as OP.
In the old days though, they would show up, see the line was too long, and some percentage of them would leave. Publix needs to increase staffing, implement rate limiting (I think they call it “Order Throttling” in this space), or partially prioritize the people who want their sandwich bad enough to spend their own time waiting. I assume there’s some metric that would optimize it, and even if not, some reasonable guesswork (alternate prep of in-person versus mobile orders?) would help with the physical traffic jam and angry luddites (no offense, OP 🤣).
Buttflapper@lemmy.world 1 month ago
Publix is just a horribly run business. They should monitor someone making the subs and see how long it takes them to make subs while simultaneously addressing the growing line in store. Because it’s not right to ignore people that are standing in line and have showed up during their lunch hour at work. Like that’s totally wrong. But monitor how many mobile order subs they get through during the lunch hour, 12:00 to 1:00 p.m. and how long each sub takes to make during that time… Then use that for their time estimation. I guarantee it would be a lot longer of an estimate than the ones they provide on their website. So they are basically lying to the people online, which causes a lot of anger. You see people come into the store and start getting upset because their mobile order isn’t there on time