Ya, I’ve seen this trend of package protection being available more and more, but this is by far the scummiest I’ve seen. This IMHO is almost criminal.
If you think it’s almost criminal why proceed with the order?
They’re basically outright saying “we poorly package our products and pass that cost onto you”. If something they send breaks in transit that’s their fault or something they need to figure out with the shipping company. It should at least be refunded if not resent for free.
I on occasion get fragile things from craft stores and online sellers and these individuals and small companies manage to send these things just fine without charging me for the convenience of having it arrive in one piece. I don’t know why this company is getting away with this.
As I said in another comment, I already have an email to send them once I get tracking confirmation (just in case they’re petty enough to take some action). But I want them to know the email is from an actual customer not an internet troll.
I’ve ordered from them a number of times, we like their product, the image above is new, I am 100 % sending them the email
And if they respond appropriately I’ll remain a customer, if they keep it as is and/or do not respond, they will be dead to me.
Benefit of the doubt here a bit, companies sometimes do dumb things where not everyone or the right someone is aware.
dmtalon@infosec.pub 5 weeks ago
Ya, I’ve seen this trend of package protection being available more and more, but this is by far the scummiest I’ve seen. This IMHO is almost criminal.
xtr0n@sh.itjust.works 5 weeks ago
It could be criminal, of we actually had a functioning government ☹️
Remember_the_tooth@lemmy.world 5 weeks ago
Price gouging and usury weren’t enough. Now they want protection money.
errer@lemmy.world 5 weeks ago
I’ve seen this exact same UI on several other sites so unfortunately it appears to be a trend
MountingSuspicion@reddthat.com 5 weeks ago
If you think it’s almost criminal why proceed with the order?
They’re basically outright saying “we poorly package our products and pass that cost onto you”. If something they send breaks in transit that’s their fault or something they need to figure out with the shipping company. It should at least be refunded if not resent for free.
I on occasion get fragile things from craft stores and online sellers and these individuals and small companies manage to send these things just fine without charging me for the convenience of having it arrive in one piece. I don’t know why this company is getting away with this.
dmtalon@infosec.pub 5 weeks ago
As I said in another comment, I already have an email to send them once I get tracking confirmation (just in case they’re petty enough to take some action). But I want them to know the email is from an actual customer not an internet troll.
I’ve ordered from them a number of times, we like their product, the image above is new, I am 100 % sending them the email
And if they respond appropriately I’ll remain a customer, if they keep it as is and/or do not respond, they will be dead to me.
Benefit of the doubt here a bit, companies sometimes do dumb things where not everyone or the right someone is aware.
diaphragmwp@discuss.tchncs.de 5 weeks ago
Sending them mail is equivalent to talking to a brick wall.
Tikiporch@lemmy.world 5 weeks ago
Capitalism means seeing all the complaints about the Post Office, FedEx, UPS, etc losing packages and thinking “I wonder if I can monetize that fear?”