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Comment on Making a button to do this is apparently far too difficult

AlecSadler@sh.itjust.works ⁨1⁩ ⁨year⁩ ago

It’s on purpose I think. I’ve been trying to cancel my alarm system for a house I no longer live in, and every time I call I wait on hold 1-2 hours minimum.

If I get through, I get transferred for some reason, five times once.

Twice now they just hang up on me.

I can’t issue a chargeback to the bank because they said they’ll just send me to collections.

They claim there is no way to cancel via mail or email, even though I know there is, the thing is you have to navigate the shitty tree and escalate it in a way where they will allow you to cancel that way.

Fuck companies that do this.

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at_an_angle@lemmy.one ⁨1⁩ ⁨year⁩ ago
If you’re in the US: …ftc.gov/…/tried-cancel-service-couldnt-learn-ste…

If not, maybe your government has similar steps?

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- AeroLemming@lemm.ee ⁨1⁩ ⁨year⁩ ago
  That article was completely useless.
  
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- candybrie@lemmy.world ⁨1⁩ ⁨year⁩ ago
  Did that article have steps when you read it? For me it just says Vonage sucks and got sued and check out cancelation policies before you sign up.
  
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CosmicCleric@lemmy.world ⁨1⁩ ⁨year⁩ ago
Could you please name the company, so we all can avoid them in the future?

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- AlecSadler@sh.itjust.works ⁨1⁩ ⁨year⁩ ago
  Once things are settled with my current legal crap, I’ll gladly share it. But I’d rather not right now, just in case.
  
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possiblylinux127@lemmy.zip ⁨1⁩ ⁨year⁩ ago
Stop paying

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- AlecSadler@sh.itjust.works ⁨1⁩ ⁨year⁩ ago
  Did you read my comment? I tried and they threatened to send me to collections.
  
  But that same person couldn’t cancel my account, but they could transfer me! Rinse, wash, repeat.
  
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  - Corkyskog@sh.itjust.works ⁨1⁩ ⁨year⁩ ago
    Send them a certified letter, wait a week and then call. Record the call, tell them it’s recorded and mention the letter. Tell them that your account is cancelled and you’re no longer paying. Then don’t pay, and or charge back. If they threaten to send you to collections, let them. If they actually do, just tell the collection agency the debt is invalid and send them proof.
    
    Just don’t pay. I have had to do this a handful times in my life, and it has never hurt my credit score or went anywhere, never even needed the evidence I collected. Collections will just give up after a while, and if it somehow ever does become an issue you have all the proof you need to show its not valid debt. But, it likely won’t actually go anywhere.
    
    I did have one really annoying collection agency one time that really didn’t seem to want to let it go. So I started generating invoices for my “research time” and send it to them. Not sure if that did anything or they just coincidentally gave up… I was kind of hoping their AP department would just blindly pay the invoices for my time haha.
    
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  - VerdantSporeSeasoning@lemmy.ca ⁨1⁩ ⁨year⁩ ago
    That sounds like the kind of conversation worth recording and taking to a lawyer. I can’t imagine a call that goes “Hi, I’d like to cancel my service. What do you mean you can’t do that? No one at the company can help? I’ve been on the phone with 4 different reps. Fine, I’ll just call my card to stop paying. What do you mean you’re going to send me to collections?!” wouldn’t get done kind of positive movement.
    
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    AlecSadler@sh.itjust.works ⁨1⁩ ⁨year⁩ ago
    Absolutely. I’m actually working with a lawyer now and am involved in correspondence with the company. Hence why I haven’t named and shamed them (yet). It’s progressing slowly, but positively in my favor. It’s just annoying that it had to come to this.
    
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