MrSmith

@MrSmith@lemmy.world

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Anti-commie
Anti-fascist

Pro-EU
Pro-NATO
Pro-cooperatives

Freedom to Ukraine

⁨Comment⁩ on ⁨Hell⁩ ⁨⁨1⁩ ⁨day⁩ ago⁩:
Unironically works. They start typing the email and rubber-ducky themselves half of the times.
⁨Comment⁩ on ⁨Hell⁩ ⁨⁨1⁩ ⁨day⁩ ago⁩:
Seems like a management issue.
⁨Comment⁩ on ⁨Hell⁩ ⁨⁨1⁩ ⁨day⁩ ago⁩:
I begin every business-related phonecall with “I’ll want this in writing”, and end it with “please send me an email with a summary of what we’ve talked about”.

Guess what, the amount of phonecalls and complaints has halved, because I have proof in writing.
⁨Comment⁩ on ⁨Hell⁩ ⁨⁨1⁩ ⁨day⁩ ago⁩:
I’ve worked as phone support for a year and I hate phonecalls even more.

I’d rather send an email with detailed steps and let people follow the instructions at their own pace. If they fail - remote.

Phonecalls are a weste of everyone’s time.