Microsoft refund problem

Submitted ⁨⁨3⁩ ⁨days⁩ ago⁩ by ⁨tomsh@lemmy.ml⁩ to ⁨[deleted]⁩

Hello, I have a problem with a refund from Microsoft. On December 14, 2024, I purchased Robux through the Roblox app, which goes through the Microsoft Store. The Robux was not added to my account, so I contacted Microsoft support, who redirected me to Roblox support. Roblox support said there have been issues with Microsoft lately and advised me to request a refund. Since this took some time, I requested a refund on December 24 and received an instant cancellation. I complained the same day, and only today, January 16, I received a response that my refund request was past the deadline, and that’s it. In the end, I received neither a refund nor the Robux. I know it’s only 12 euros, but since it’s Microsoft, I want to annoy them. Does anyone have experience with this?

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Sanctus@lemmy.world ⁨3⁩ ⁨days⁩ ago
I dont but you should look up digital market laws in your area. In most places you cannot be charged for unrendered services or goods.

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- Bluefruit@lemmy.world ⁨3⁩ ⁨days⁩ ago
  Yea this isnt legal if you never got the product. That would be a scam.
  
  If you’re in the US I’m sure the BBB and or FTC as well as your attorney general would love to hear all about how they never gave money back for a product you never got.
  
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  - tomsh@lemmy.ml ⁨3⁩ ⁨days⁩ ago
    I live in the EU, and I actually think there is a website where I can file complaints about such cases, but I don’t know if it makes sense.
    
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  - FilthyHands@sh.itjust.works ⁨3⁩ ⁨days⁩ ago
    BBB is not a govt organization and has no legal authority whatsoever. They are yelp with a legitamite-sounding name.
    
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Rentlar@lemmy.ca ⁨3⁩ ⁨days⁩ ago
Buy on credit card? Initiate a dispute on the transaction with the credit card company. Reason is “Goods not received”, have Roblox account screenshot showing history of debits/credits, purchase receipt, and email correspondence saved as evidence, attach it if requested. Usually you’ll get your momey back without much hassle.

Buy on debit card? Contact your bank and start a similar process but it will be more difficult. Microsoft gift card? Register a complaint with your consumer financial protection organization, depending on your country.

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kersploosh@sh.itjust.works ⁨3⁩ ⁨days⁩ ago
Microsoft’s store is broken. I have had a similar problem with Minecraft.

Want to buy DLC for my kid in Minecraft.

Get forwarded to the Microsoft Store to process the transaction.

For some reason the money goes into my Microsoft account balance rather than going toward the DLC I wanted to buy.

Cash balance in a Microsoft account cannot be used to buy Minecraft DLC, and cannot be transferred to a Minecraft account. (Why tf not? Minecraft is a Microsoft property.)

I now have money stuck in the Microsoft account that cannot be refunded, and I can’t get the DLC I wanted.

This sucks.
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superkret@feddit.org ⁨3⁩ ⁨days⁩ ago
A co-worker of mine misclicked once while ordering Microsoft software licenses through their volume licensing center, and booked $60k worth of licenses to the wrong tenant. He was on the phone with various Microsoft representatives for days, until he eventually got hold of the lead dev for the licensing center, who told him there’s nothing we can do about it, the money is just gone.
This anecdote doesn’t help you in any way of course, but maybe it illustrates how insignificant your own issue is to Microsoft.

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- tomsh@lemmy.ml ⁨3⁩ ⁨days⁩ ago
  Definitely, your colleague had it worse than me :D. I know it’s irrelevant to them, and it is to me too, but it’s just an abuse of power because I believe I’m not the only one, and who knows how much money they make through fraud.
  
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  - superkret@feddit.org ⁨3⁩ ⁨days⁩ ago
    They definitely make more than a negligible share of their income through mistakes (people who accidentally checked a box that cost money).
    And some of their admin interfaces and design choices are definitely aimed at encouraging such mistakes.
    
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