Comment on How does my local Sonic run out of just the small box of chicken?

• billiam0202@lemmy.world ⁨1⁩ ⁨week⁩ ago

  Now you’ve gotten your inventory counts off. There’s also a (marginal) cost difference between the two size cartons. Of course, this needs to be balanced against customer satisfaction- there will be a non-zero number of customers who won’t want the upsell or to buy an alternative item, and so the question is how much business would you lose vs how much money you’d make offset with the extra time and corporate headache of reconciling inventory?

  Not that Sonic shouldn’t do this, just throwing out some real-world considerations.

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  • HappycamperNZ@lemmy.world ⁨1⁩ ⁨week⁩ ago

    You forgot how many people would bitch their small size in a medium container wasn’t filled properly.

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• NoneYa@lemm.ee ⁨1⁩ ⁨week⁩ ago

  I imagine they’d have some customers who would flip over that even that it’s the same size portion they wanted to order.

  “You ordered the small, but we don’t have small containers.”

  “Yeah but it’s not full!!”

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  • cosmicrookie@lemmy.world ⁨1⁩ ⁨week⁩ ago

    ‘Sir, my apologises that I didn’t realise in time that you were Cognitively Impaired. How about we replace your order with our exclusive package-free version that we have prepared for special guests like yourself?’

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• Seraph@fedia.io ⁨1⁩ ⁨week⁩ ago

  Nope, that would eat into our profit. Better to just not sell anything! /s

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• shyguyblue@lemmy.world ⁨1⁩ ⁨week⁩ ago

  Hell, when we run out of the 24 pack bottled water, we throw them a 32 count and call it a day… Some people/companies are so rigid, they lose sight of customer first. Not saying they should bend over backwards, but consider the lost sales by not even attempting to make it right.

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  • cosmicrookie@lemmy.world ⁨1⁩ ⁨week⁩ ago

    Unless people buy the medium instead. Then its good buziness

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    • Cardboardboxo@sopuli.xyz ⁨6⁩ ⁨days⁩ ago

      Not me, I just ate cup Ramin instead.

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    • shyguyblue@lemmy.world ⁨6⁩ ⁨days⁩ ago

      Dude, the number of times someone will cancel a 20+ item order, just because we couldn’t find one item, dozens every day.

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