Ugh I still have an air conditioner that was dead out of the box (bought it off season so didn’t use it till summer…summer 2020)
Tried a bunch of times to call in but “due to the pandemic” (what a fucking catchall for anti-consumer behavior), nobody ever answered the call in the hour or so I’d wait on hold, several times.
yeah, but they would be better able to put an rma through for you. it is kind of on them to guarantee a working product actually. if the manufacturer have them a faulty product it’s up to them to get the manufacturer to fix it. most retailers have an entire system and process for this kind of stuff. things show up to retailers broken all the time. part of their job is to guarantee against that and deal with it if they fail to before you buy it. if you asked them to replace it with a like model that worked or for them to initiate an rms and they refused then you’d be in the right to issue a chargesback.
I know we all had to be way more patient and lenient during the pandemic, but I would say that it’s way more the store’s responsibility than yours for a defective product, and they should take responsibility for the consequences of doing business with manufacturers who have no customer support.
JasonDJ@lemmy.zip 3 months ago
Ugh I still have an air conditioner that was dead out of the box (bought it off season so didn’t use it till summer…summer 2020)
Tried a bunch of times to call in but “due to the pandemic” (what a fucking catchall for anti-consumer behavior), nobody ever answered the call in the hour or so I’d wait on hold, several times.
I eventually gave up and just ate the cost.
optissima@lemmy.world 3 months ago
In the future, chargeback for that?
JasonDJ@lemmy.zip 3 months ago
Charge back for what? Ain’t the stores fault they sold as broken AC.
thedirtyknapkin@lemmy.world 3 months ago
yeah, but they would be better able to put an rma through for you. it is kind of on them to guarantee a working product actually. if the manufacturer have them a faulty product it’s up to them to get the manufacturer to fix it. most retailers have an entire system and process for this kind of stuff. things show up to retailers broken all the time. part of their job is to guarantee against that and deal with it if they fail to before you buy it. if you asked them to replace it with a like model that worked or for them to initiate an rms and they refused then you’d be in the right to issue a chargesback.
Semi_Hemi_Demigod@lemmy.world 3 months ago
I read this in Lil Jon’s voice
fiercekitten@lemm.ee 3 months ago
I know we all had to be way more patient and lenient during the pandemic, but I would say that it’s way more the store’s responsibility than yours for a defective product, and they should take responsibility for the consequences of doing business with manufacturers who have no customer support.
dan@upvote.au 3 months ago
Where do you live that a store isn’t responsible for products they sell?
optissima@lemmy.world 3 months ago
Oh I’m used to the idea of ordering AC units straight from manufacturer.