It doesn’t help that a lot of companies outsource their call centers to third party vendors who only care about keeping the contract and not about the main company’s customers.
Comment on math checks out
Mercuri@lemmy.world 2 weeks ago
“Your call is very important to us… but not so important that we would actually do anything about it like hiring more representatives. This message will repeat every 5 minutes until you get frustrated and hang up.”
son_named_bort@lemmy.world 2 weeks ago
Jtotheb@lemmy.world 2 weeks ago
As opposed to the company, which cares so much that they don’t bother taking your call directly
son_named_bort@lemmy.world 2 weeks ago
Yes, that’s why they outsource.
UltraGiGaGigantic@lemm.ee 2 weeks ago
That’s what it’s all about, saving on overhead and the percentage of people who give up. Its not just corporations to, ever sign up for any public assistance? You WILL be denied to see if you will give up.
Maybe I will give up when the draft happens. The 1% can defend its own country, it’s clearly not ours.
filcuk@lemmy.zip 2 weeks ago
The joke’s on them - my time has very little value anyway
JasonDJ@lemmy.zip 2 weeks ago
Ugh I still have an air conditioner that was dead out of the box (bought it off season so didn’t use it till summer…summer 2020)
Tried a bunch of times to call in but “due to the pandemic” (what a fucking catchall for anti-consumer behavior), nobody ever answered the call in the hour or so I’d wait on hold, several times.
I eventually gave up and just ate the cost.
optissima@lemmy.world 2 weeks ago
In the future, chargeback for that?
JasonDJ@lemmy.zip 2 weeks ago
Charge back for what? Ain’t the stores fault they sold as broken AC.