IT guys love bribes…
Comment on Daily discussion thread: 👾 Tuesday, May 14, 2024
tombruzzo@aussie.zone 4 months ago
IT guys are very busy. They should give me access to the website to update this form myself so I can just get it out of the way. I know what I’m doing, I’ve managed Wordpress websites before
bull@aussie.zone 4 months ago
tombruzzo@aussie.zone 4 months ago
Is it possible to attach a carton of cigarettes to a Jira ticket?
Nath@aussie.zone 4 months ago
Unless you are in a very small business, it isn’t the IT guys making this call. Present your case to your manager, explain your experience and how it helps the business for you to have the access. Let your manager take it from there. You never know, you might get access.
TinyBreak@aussie.zone 4 months ago
Unless you are in a very small business, it isn’t the IT guys making this call.
God I’m just imagining my security managers face when I tell him “But X staff member says they’ve managed Y before so I’m sure its fine lets give full admin access!”
Nath@aussie.zone 4 months ago
Author access is not admin access.
tombruzzo@aussie.zone 4 months ago
I just want to fix this one thing. If they give me access to the website I might be responsible for maintaining it. I’m not that busy but I don’t want more work
TinyBreak@aussie.zone 4 months ago
You still havnt said the magic word that makes me believe you are a good actor yet. Have you logged a “……”?
TinyBreak@aussie.zone 4 months ago
With the utmost respect, the amount of times i’ve heard this over the last 15 years followed a couple of months later by “Heyyyyyy so I kind of stuffed up, can you please spend the next 2 days unfucking whatever I stuffed up” is the problem.
Not saying your not an expert. I’m saying the people who CLAIMED to be an expert but were in fact not ruined it for the people who actually are experts.
SituationCake@aussie.zone 4 months ago
Have seen this plenty of times too. Sure there’s lots of untapped skills and knowledge in organisations where people genuinely could step up, but there’s even more people who severely overestimate their abilities and their bravado can leave a ginormous mess which now someone else has to clean up. IT has no way of knowing which one you are based on ‘I say so’
tombruzzo@aussie.zone 4 months ago
As frustrating as it is, I understand why bigger places do this. That being said, I want to fix up something IT configured incorrectly in the first place
ajsadauskas@aus.social 4 months ago
@tombruzzo @SituationCake The other thing is to keep in mind is that it's not necessarily IT that is the "business owner" of the website.
Sure, IT might be responsible for keeping it online. But the main decisions about it, and the responsibility for maintaining the content, belong to a different person/team/department.
Depending on where I've worked, that's been operations, content, comms/PR, and marketing.
Even in small orgs, it's often the CEO rather than IT who has the final say.
And sometimes different parts of the website are managed by different people/teams/departments.
The second thing to be mindful of is it's not just about whether you have the WordPress skills.
There's often a lot of office politics in many organisations.
People quite rightly don't enjoy feeling like their jobs or responsibilities are being undermined.
And they don't want changes made in an area they're ultimately responsible for without them knowing.
That's where business processes and procedures come into play.
It might be as simple as emailing a particular person to get their sign off on you making a particular update, or notifying them afterwards.
You also need to think about what the benefits to them are of granting you this access. Perhaps it frees up their resources for more meaningful tasks?
And the third thing to be prepared for is if you get the admin privileges you want, suddenly other people might ask you to make changes as a shortcut around IT. You might want to push back against that.
If I were in your position, I'd plan out the case for:
* What the problem you want to solve is.
* Your proposed solution. That's not just gaining access, but also the approvals or notifications around it.
* Restrictions and safeguards. You are only to have this level of privileges and make updates in situations x, y, and z. This helps you push back if someone else wants you to make other changes — I'm not authorised to do that.
* The benefits to the business, including improved productivity, or customer experience.
I'd have a chat with your boss to get them on board.
I'd find out who the business owner(s) of the website are.
I'd organise either an informal chat (maybe buy them coffee one day?) or a meeting to talk through the case with them.
And finally, I'd be prepared for the answer to be a no. That's ultimately their call. If that's the case, your decision is whether you stick with your current job, or find a different one that makes better use of your skills.