Comment on IT support work be like

• MetaCubed@lemmy.world ⁨10⁩ ⁨months⁩ ago

  If I’m ever doubtful that someone has unplugged something, I’ll ask them to describe something that may or may not be on the plug.

  • Color
  • metal type
  • "can you please read me the serial number stamped on the prongs of the power cable"
  • “what color is the plastic inside the plug” Etc.etc.

  Have not had it fail yet

  source

  • YoorWeb@lemmy.world ⁨10⁩ ⁨months⁩ ago

    what color is the plastic inside the plug

    That’s gold, I don’t think I could ask that without laughing.

    source
  • littletranspunk@lemmus.org ⁨10⁩ ⁨months⁩ ago

    You should reach out to power supply companies and ask them to put some bogus number on the plastic by the prongs so end users never think something is up when you do this trick

    source
• NerfHerder@lemm.ee ⁨10⁩ ⁨months⁩ ago

  I’ve used the, unplug it, touch the ends of the plug with your fingers to release the static on the line ans plug it back in line more times than I care to count.

  source

  • MetaCubed@lemmy.world ⁨10⁩ ⁨months⁩ ago

    I have a deep fear that the power supply won’t have a discharge capacitor and they’ll get a shock from it. Completely irrational but its deep seated enough that couldn’t use this one

    source

    • NerfHerder@lemm.ee ⁨10⁩ ⁨months⁩ ago

      If PEBKAC, problem solved, right?

      source
    • lightnsfw@reddthat.com ⁨10⁩ ⁨months⁩ ago

      Maybe that’ll reach them to do what they’re told the first time.

      source
  • Deuces@lemmy.world ⁨10⁩ ⁨months⁩ ago

    Ohh that’s good. I always use the “try another outlet”, but it backfires sometimes when they move the whole desk to another outlet

    source

    • NerfHerder@lemm.ee ⁨10⁩ ⁨months⁩ ago

      That is a good one too, I’ve had the same result using that one but also they will occasionally state that their different sockets from the same circuit.

      source
• hdnsmbt@lemmy.world ⁨10⁩ ⁨months⁩ ago

  If you ask them to unplug it and plug it back in, they’ll lie and say they already did that, though.

  And if they were ashamed at all, they’d have remembered the last time the exact same thing happened.

  This sounds like I hate end users which I really don’t. Their expertise lies elsewhere and I respect that. Still, sometimes it makes for funny/exhausting situations.

  source
• elbucho@lemmy.world ⁨10⁩ ⁨months⁩ ago

  A buddy of mine used to like telling the users that sometimes fat electrons get stuck in the prongs, so you have to occasionally unplug it and shake it out.

  source
• Valmond@lemmy.mindoki.com ⁨10⁩ ⁨months⁩ ago

  Ooh, manager material right here!

  You are so right though 😁

  source