Um … NORPs don’t use AI to code. The use it to think for them. And mostly they don’t think about code.

If you exported your support ticket database and your customer feedback to CSV files, upload that to a chatbot, cross-reference it, ask it the right questions, structure the output, it could tell you everything going right and wrong with your customer base. Backed up with data. And it could do that in like 10 minutes. Instead of weeks of research.

Problem is, you (or whoever reads tickets), are going to miss the details. You won’t read that one heartbreaking story. You won’t see the success. You’ll have an insightful (if you are good with prompts) summary. That’s it.

Secondary (or perhaps this is the big one) problem is that the more you let the machine think for you, the less thinking you do. It makes you dumb.