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Comment on (Rant) Don't buy Rockstar games.

I used to work for a company that Epic Games outsourced their support to. We were based in Athens, Greece. There were other companies receiving the same email pool on Helpdesk Bulgaria or Romania, as well as an Indian office, all supporting US customers via email.

We were paid 3.5eu / hour and our performance was micromanaged by counting how many replies we did per hour.

Hence, we had canned responses that we’d copy/paste to save time and maybe achieve a bonus for that month.

Unfortunately we ended up being shit on on reddit on multiple occasions because some poor guy misunderstood the request and a legitimate request would be promptly denied, even though it shouldn’t be. The level of English comprehension varied wildly among us.

All I’m saying is maybe Rockstar actually has a way to ID your account based on IP addresses, credit card used, date purchased if you have the receipt email, driver’s license etc and you’re just dealing with an underpaid dude in Eastern Europe not quite understanding you.

Usually if you threaten to sue they escalate to tier 2, so you may have more luck that way and tbh I don’t know about Rockstar, that’s how Epic did it back in 2018.

Maybe try explaining it a different way? I dunno but good luck.

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Flagstaff@programming.dev ⁨3⁩ ⁨days⁩ ago
Thanks for the context, which led me to downvote this post. Come on, guys; not all complaints are valid.

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- Technologist@lemmy.world ⁨3⁩ ⁨days⁩ ago
  It is valid to take people’s money and deny them the product? Interesting opinion…
  
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  - Wildmimic@piefed.social ⁨3⁩ ⁨days⁩ ago
    It is valid for them to make sure accounts cannot be taken over by hostile actors, and it is valid for them to assume that you are able to notify them about email address changes in time.
    
    Tell me, how many years did you have to resolve the situation regarding your email address before it came to this?
    
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  - ByteJunk@lemmy.world ⁨3⁩ ⁨days⁩ ago
    For all we know, it’s a 50/50 that the customer service guy receives back an email back from that email that supposedly is not accessible saying “WTF I have no idea what you’re talking about, was my account hacked?”
    
    But since you’re that gullible - hey bro, that wallet in your back pocket is mine, I put it there when I washed my jeans. Hand it back now, I paid for it and I’m 100% entitled to it!!
    
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  - CmdrShepard49@sh.itjust.works ⁨3⁩ ⁨days⁩ ago
    No and it is shitty to implement this new authentication system after all these years, however should they just hand over any account to some rando writing an angry email? If that were the case, we’d be reading about that right now (“Rockstar gave my account away!”) instead of this.
    
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Goodeye8@piefed.social ⁨3⁩ ⁨days⁩ ago

Edit: I just saw the rest of the messages in your comment.

I wouldn't have given you back the account either in their shoes. You just claim things that anyone could claim from their point of view, they have procedures they need to follow.

They can't try your password, or see it anywhere and would never ask you for it either.

They're asking simple things that you should have been able to verify. After that they'd likely ask for IP addresses and last 4 digits of card used etc.

They have to do this, or anyone's account could be hacked by social engineering all too easy.

I honestly don't see how you can turn the blame on him. It's not his fault the support didn't ask for the right things. It's actually part of Rockstar support procedure to ask essentially public information like previous email addresses or previous nicknames. On my first try they asked the same things from me. On my second try they also asked for Steam purchase history and game keys. It's not his fault the support fucked up and didn't ask for the right things.

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- Nibodhika@lemmy.world ⁨3⁩ ⁨days⁩ ago
  The thing is, and I think you’re missing this, he got those wrong. After being asked for email and Nickname he provides them and the support person says “I’m unable to verify that you own the account”, that means he answered wrong, yes those might be bad questions because some random person might know them, but he didn’t.
  
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  - Goodeye8@piefed.social ⁨3⁩ ⁨days⁩ ago
    They will say "I'm unable to verify that you own the account" even if you give the correct answers to those questions. I know that because it literally happened to me.
    
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- Wildmimic@piefed.social ⁨2⁩ ⁨days⁩ ago
  But this whole situation started with him ignoring that he didn't have access to the mail address connected to his account, and i bet that this has been this way for years, not a few days. And he couldn't even spit out one definite answer for the original nickname used when creating the account (which tells me it definitely has been years). They didn't ask for the wrong things, OP couldn't answer them.
  
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  - Goodeye8@piefed.social ⁨2⁩ ⁨days⁩ ago
    The whole situation started because he was forced to make a separate account when he really didn't need one. He wouldn't have to remember any of those things if Rockstar simply let him play their games.
    
    As for the rest, I guess all I can say is I hope it happens to you because you clearly lack the empathy to understand why this is a problem so they only way for you to understand is by having to go through it yourself.
    
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    Wildmimic@piefed.social ⁨2⁩ ⁨days⁩ ago
    This doesn't happen to me because i made the mistake of not taking stuff like account creation seriously 20 years ago and i learnt my lesson, OP will have learnt his now. Since you seem to share the notion that it's not important if you lose access to an account which active software is bound to, WITH NO OTHER REAL WAY TO PROVE THAT YOU OWN THAT SPECIFIC LICENSE (you can't even be sure from Rockstar's side that the Steam account hasn't been hacked and now the criminal wants to get the GTA credentials, and Rockstar does not have an ID stored to compare OP's to), you will probably learn it too sooner or later.
    
    That the support asked him for the original nickname (that's something they HAVE stored and is bound to the owner, because it was defined at account creation) to confirm his ownership (on a pretty weak basis i might add), is the way Rockstar wants to remedy those situations bureaucratically. But OP can't give them an straight answer because he has ignored the situation for so long that he can't remember that info anymore.
    
    The legal office of any Corp worth their salt forbids the (outsourced, but where it's inhouse the rule is the same tbh) support to login into user accounts, because that's one way to be in real trouble if your support takes over user accounts and pulls shady shit with them.
    
    The Crew name is public information, so it's of no use to them, and sending your password in cleartext per email is either a sign of being mentally unwell or you don't care because you got it from a hack somewhere. If I were the support here, i would suspect someone other than the owner of the account wants to take over the account (no definite answer to my questions and infobombing are social engineering tactics), and go into high alert mode, which happened here.
    
    I don't defend 3rd-Party launchers, those are unneeded trash. But as a veteran support, I have to defend them - they are not responsible for picking up OPs slack that hasn't been cleaned up for years.
    
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